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Trivelles Waterhall Country Hotel - Gatwick

4-star property
Prestwood Lane, Crawley, England 044 511 21 42
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2.3 out of 5
See all 3 ebookers Reviews

"Room was clean however half eaten meal from previous guest left in the fridge. Also shelf on wardrobe was completely broken. Stayed for 2 nights and ... " More

By a verified traveller on Wed 26 Oct 2022

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Superior Double Room, 1 Double Bed, Garden View

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Twin Room, 2 Single Beds, Garden View

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Executive Suite, Microwave, Garden View

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Single Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Trivelles Waterhall Country Hotel - Gatwick. During your stay, you'll be close to Gatwick Aviation Museum. You'll find features such as free WiFi in public areas, plus breakfast (surcharge) and self-parking (surcharge).

  • Free WiFi
  • English breakfast served daily for a fee
  • Self-parking available for a fee
  • Just a 4-minute drive from Gatwick Aviation Museum and 6 minutes from Ifield Golf Club

Trivelles Waterhall Country Hotel - Gatwick ratings based on 3 Verified Reviews

Review Summary
2.3 out of 5 2.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 2.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Trivelles Waterhall Country Hotel - Gatwick

Everyone (2)
1 out of 5
I only needed somewhere basic to stay whilst I sat exams at CAA Gatwick. This hotel doesn't take payments using a card machine, it feeds them through a web portal. I had hoped to pay with my phone. After paying online, the hotel insisted it hadn't gone through (and the portal was unclear). My bank app clearly showed a payment, but the hotel insisted I "try again". The following day, I was locked out of my room and still they insisted I "try again" to pay. So I paid twice. No receipt, no invoice. Please, invest in a card terminal. The hotel is basic, tired-looking, it's fine as a cheap stay but prepare to be charged double and wait for your money-back. I wanted a stress-free stay to assist with my exams - instead I was fretting over payments. Avoid.

Posted by on 15 Feb 2024

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Comment from Hotel Management

27 Feb 2024 by manager

Dear Guest,We appreciate you taking the time to share your experience, and we truly sorry for any inconvenience you faced during your stay. Your situation is unique it was a hotel collect payment as you didn't pay online. The card details entered into the third-party portal are primarily for security purposes.The payment issue you encountered was due to a portal glitch, and we sincerely apologize for any confusion it caused. Our staff never intended to insist on immediate payment; rather, it was a suggestion to try again the next day to resolve the issue.We also regret the inconvenience caused by the deactivation of your room key. It was an unintended technical malfunction that we promptly addressed.Please be assured that we are working to enhance our payment process and address technical glitches to prevent similar incidents in the future. Your feedback is invaluable, and we are committed to ensuring a smoother experience for our guests.Best regards,

3 out of 5
Room was clean however half eaten meal from previous guest left in the fridge. Also shelf on wardrobe was completely broken. Stayed for 2 nights and no sign of room being cleaned considering the price I thought at least bed would be made. Considering not long ago renovated the bedroom walls were full of cracks .

Posted by on 26 Oct 2022

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3 out of 5
Firstly we were moved from the hotel booked to a sister. The outside looks the pits with broken concrete, weeds and long grass. When we initially walked in we had to ask if it was open. The room however was lovely and big. Very clean with fridge, microwave, kettle & TV. A quick shop at the supermarket and we had no reason to leave except for a walk to the town, 2mi away. On the whole don’t be put off by the dilapidated look outside. The room was spotless and heating worked well. Lastly pls do not accept bookings on a hotel that it closed.

Posted by , from England on 19 Oct 2020

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Comment from Hotel Management

24 Oct 2020 by Hotel Manager

Thanks for your feedback

About the Trivelles Waterhall Country Hotel - Gatwick

Location Prestwood Lane, Crawley, England RH11 0LA

Property Features

As a guest of Trivelles Waterhall Country Hotel - Gatwick, you'll find a garden and a picnic area. WiFi is free in public spaces. Parking is available for a fee. A complete renovation of Trivelles Waterhall Country Hotel - Gatwick was completed in November 2019. This 4-star Crawley country house is smoke free.

  • 1 building
  • 20 guestrooms or units
  • 2 levels
  • Built in 1800
  • Breakfast available (surcharge)
  • Front desk (limited hours)
  • Garden
  • Outdoor picnic space
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Train station: Ifield Station (3.8 km / 2.4 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Trivelles Waterhall Country Hotel - Gatwick offers 20 accommodations with free toiletries. Televisions come with digital channels. Bathrooms include baths or showers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on request.

  • Television
  • Digital channels
  • Electric kettle
  • Bath or shower
  • Housekeeping (on request)
  • Toiletries (free)
  • Heating
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy English breakfast on weekdays from 7:00 AM to 9:00 AM and at the weekend from 8:00 AM to 10:00 AM.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 10:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 3:00 PM - 11:00 PM. This property doesn't offer after-hours check-in. The front desk is staffed during limited hours.

The front desk at this property is open daily from 3:00 PM - 11:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children 12 and younger are not allowed at this property. All guests older than 12 are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards and cash

Safety features at this property include a security system

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, debit cards and cash.

For guests' safety, the property includes a smoke detector and a security system in all accommodation.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Front desk opens daily at 3:00 PM
  • Front desk closes daily at 11:00 PM
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are not available
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 10.99 per person
  • Uncovered self-parking fee: GBP 7.00 per day
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Waterhall Country House
  • Waterhall Country House Crawley
  • Waterhall Country House Hotel
  • Waterhall Country House Hotel Crawley
  • Waterhall Country House, Gatwick Hotel Crawley
  • Trivelles Waterhall Country Hotel Gatwick Crawley
  • Trivelles Waterhall Country Hotel Gatwick
  • Trivelles Waterhall Country Gatwick Crawley
  • Trivelles Waterhall Country Gatwick
  • Trivelles Waterhall Gatwick
  • Trivelles Waterhall Country Hotel - Gatwick Crawley
  • Trivelles Waterhall Country Hotel - Gatwick Crawley
  • Country House Trivelles Waterhall Country Hotel - Gatwick
  • Waterhall Country House
  • Trivelles Waterhall Gatwick
  • Trivelles Waterhall Country Hotel - Gatwick Country House

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Children 12 years old and younger aren't allowed at this property.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.