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Hotel Spa Santa Ana

3.0 star property

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Spa Santa Ana

Gift shop
Rooftop pool
Terrace/patio
32-inch LED TV with satellite channels, TV
Games room

Reviews

6.2 out of 10

Popular amenities

  • Spa
  • Pet-friendly
  • Parking included
  • Breakfast included
  • 24/7 front desk
  • Laundry

Explore the area

Map
Pdte. Córdova, Cuenca, Azuay
  • Calderon Park
    2 min walk
  • San Francisco Plaza Market
    2 min walk
  • New Cathedral of Cuenca
    3 min walk
  • Cuenca (CUE-Mariscal Lamar)
    12 min drive

Room options

View all photos for Suite

Suite | Soundproofing, iron/ironing board, free WiFi, bed sheets

Suite

  • 36.4 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room

Superior Double Room | Soundproofing, iron/ironing board, free WiFi, bed sheets

Superior Double Room

  • 17 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Large Single Bed

View all photos for Queen Room

In-room dining

Queen Room

  • 16 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Triple Room

Triple Room | Soundproofing, iron/ironing board, free WiFi, bed sheets

Triple Room

  • 20 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Quadruple Room

Soundproofing, iron/ironing board, free WiFi, bed sheets

Quadruple Room

  • Sleeps 4
  • 1 Double Bed and 3 Single Beds

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About this property

Hotel Spa Santa Ana

Cuenca hotel in Downtown Cuenca with full-service spa and free breakfast
A full-service spa, a restaurant and a steam room are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, spa services, a business centre and concierge services are on-site.
Hotel Spa Santa Ana offers 30 accommodations with an iron/ironing board. 32-inch LED televisions come with satellite channels.

Bathrooms include a shower with a rainfall showerhead. This Cuenca hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and in-room massages can be requested.

Recreational amenities at the hotel include a steam room.
Guests can indulge in a pampering treatment at the hotel's full-service spa, sala Murillo. The spa is equipped with a sauna and a hot tub. The spa is open daily.
During your stay at Hotel Spa Santa Ana, you're just a quick walk from Calderon Park. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at the restaurant
  • Indulge in a treatment at the full-service spa
  • Services include a concierge, tour or ticket assistance and luggage storage
  • On-site recreation includes a steam room
  • Steps from Calderon Park and Convent of the Assumption
  • Pets welcome for a fee
Hotel Spa Santa Ana offers its guests a full-service spa and a steam room. There's a restaurant on site. Free breakfast is served daily. Public spaces have free WiFi.

A business centre and 80 meeting rooms are available. Spa services, an arcade/games room, and tour/ticket assistance are also featured at Hotel Spa Santa Ana. Free self parking is available.

This 3-star Cuenca hotel is smoke free.

Guests are served a free continental breakfast daily from 7:30 AM to 10:00 AM.
Hotel Spa Santa Ana has a restaurant on site.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 7:30 AM to 10:00 AM
  • A restaurant

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Full-service spa
  • Steam room

Family friendly

  • Arcade/game room
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 80 meeting rooms
  • Business centre

Full-service spa

  • In-room massages
  • Sauna
  • Spa open daily
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 15 accessible parking spaces
  • Handrails in hallways
  • Lever door handles
  • Lift (155 centimetre wide door)
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways (157 centimetre wide)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LED TV with satellite channels

Food and drink

  • Restaurant dining guides

More

  • Iron/ironing board
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 15

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 15 per pet, per day
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Ecuador value-added tax (15%). Non-resident travellers who present a valid passport and tourist visa may be eligible for a tax refund. However, non-resident travellers may be exempt from value-added tax (15%) on package bookings.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 15 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Front desk staff will greet guests on arrival.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

suites y spa Santa Ana
Hotel Spa Santa Ana Hotel
Hotel Spa Santa Ana Cuenca
Hotel Spa Santa Ana Hotel Cuenca

Hotel Spa Santa Ana Reviews

Reviews

6.2
Rating 10 - Excellent. 5 out of 20 reviews" "
Rating 8 - Good. 3 out of 20 reviews" "
Rating 6 - Okay. 5 out of 20 reviews" "
Rating 4 - Poor. 3 out of 20 reviews" "
Rating 2 - Terrible. 4 out of 20 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Augusta

Stayed 2 nights in Jun 2024

6/10 Okay

Maria, Kissimmee

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2024

2/10 Terrible

Daryoosh

Stayed 2 nights in Oct 2023

4/10 Poor

Javier, brooklyn

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This is NOT a 3 star hotel or even close to it. Really felt more like a Hostal to be honest. Super noisy-bring ear plugs. Area is great though and right in the middle of it all.
Stayed 1 night in Sep 2023

10/10 Excellent

María

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
The spa facilities not working, pool looked dirty.
Stayed 1 night in Jan 2023

2/10 Terrible

Jaime

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nooo me gusto nada pues ,llegamos y en el baño solo havia un Rollo de papel higienico casi por terminar,en la cama 2 toallas enrrolladas,humedas,y sucias,baje y Reclame y mejor dieron unas secas,y luego tenia que madrugar a viajar y nooo huvo agua ni para lavarse la cara,y el precio de estadia,superior a otros que he estado en cuenca ,con mejor servicio y mejor atencion me senti Robado pues cobraron por adelantado,ese citio es una porqueria
Stayed 2 nights in Dec 2022

10/10 Excellent

Terry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cuenca stay
I liked my stay in this hotel. Good service, pro stuff.
Stayed 1 night in Nov 2022

4/10 Poor

Ricardo

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is very pretty, very nice staff. Those are the only compliments that Ican give.
Stayed 2 nights in Sep 2022

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and very polite.
Stayed 2 nights in Jul 2022

6/10 Okay

fran

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
la piscina , hidro masaje deberían estar en mejores condiciones. De ahí el lugar me parece muy bien para pasar una noche.
Stayed 1 night in Aug 2024

2/10 Terrible

David, GUAYAQUIL

Disliked: Cleanliness, staff & service, amenities
La ducha estaba tapada y el lava manos. Nunca lo arreglaron. Pedí un día más y luego de darme una tarifa; la subieron casi al doble
Stayed 3 nights in Aug 2024

8/10 Good

Javier

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Casi casi
La habitación un poco pequeña pero con lo básico, me hubiese gustado contar al menos con una botella de agua en la nevera, que aunque tenía estaba vacía
Stayed 2 nights in Jul 2024

4/10 Poor

CARLOS FERNANDO

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Odette

Liked: Staff & service, property conditions & facilities, room comfort
Entrada a piscina
Atencion buena Espacio agradable Solo k el area de entrada a la piscina estaba llena de agua
Stayed 1 night in Feb 2023

8/10 Good

Joel

Stayed 1 night in Oct 2022

6/10 Okay

NORIEL

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Malestar en el momento de confirmación de la reserva, el cuarto estaba con la ventana del baño rota por donde entraba el frio.
Stayed 2 nights in Aug 2022

10/10 Excellent

Hector Hugo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Feliz estadía
Excelente atención. La señorita recepcionista, Catalina, muy amable y dispuesta a brindar atención y ayuda en el momento requerido. Espero pronto regresar…
Stayed 4 nights in May 2022

10/10 Excellent

Fernando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
tranquilo
Stayed 3 nights in Apr 2022