4/10 Poor
Sue
Travelled with partner
21 Oct 2024
Arrived early for our check in & was told to return in about an hour which is fair enough. Having returned as asked to, was told room was still not ready. We requested a quiet room preferably on the top floor (previous experience of stomping feet & general noise in previous hotel stays) but was told there were no more free rooms and anyway “there are no families here as it’s not school holidays”. While we waited sitting in reception at least two families with children arrived & were given keys to their rooms. When after over another 1/2 hour of waiting we were allocated our room on the ground floor to find we had a family with young children above us who sounded like a herd of elephants running up & down their room.
I do not appreciated not being told the truth ie no families staying. The breakfast room had numerous families with young children staying.
Sue
Stayed 3 nights in Oct 2024