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Tru by Hilton Dallas Downtown Market Center

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Tru by Hilton Dallas Downtown Market Center

Bar (on property)
Bar (on property)
Reception
Lobby
Bar (on property)

Reviews

7.8 out of 10

Good

Popular amenities

  • Parking available
  • Pet-friendly
  • Gym
  • Housekeeping
  • Air conditioning
  • Free WiFi

Explore the area

Map
1949 N STEMMONS FWY, Dallas, TX, 75207
  • Dallas World Trade Center
    6 min walk
  • Dallas Market Center
    8 min walk
  • American Airlines Center
    2 min drive
  • Dallas, TX (DAL-Love Field)
    15 min drive

Room options

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower, Mobility & Hearing)

Premium bedding, pillow-top beds, desk, laptop workspace

Room, 1 King Bed, Accessible (Roll-In Shower, Mobility & Hearing)

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, pillow-top beds, desk, laptop workspace

Room, 2 Queen Beds

  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

Premium bedding, pillow-top beds, desk, laptop workspace

Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Roll-In Shower, Mobility & Hearing)

Premium bedding, pillow-top beds, desk, laptop workspace

Room, 2 Queen Beds, Accessible (Roll-In Shower, Mobility & Hearing)

  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Premium bedding, pillow-top beds, desk, laptop workspace

Room, 2 Queen Beds, Accessible (Hearing)

  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed (High Floor)

  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds (High Floor)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Premium bedding, pillow-top beds, desk, laptop workspace

Room, 1 King Bed

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, pillow-top beds, desk, laptop workspace

Room, 1 King Bed

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Premium bedding, pillow-top beds, desk, laptop workspace

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Crowne Plaza Dallas Love Field - Med Area, an IHG Hotel

Pool
Free WiFi
Restaurant
Air conditioning
3.6 out of 5, Good, (1041)
The price is CHF 193
for 1 night
includes taxes & fees
9 Jan - 10 Jan
Crowne Plaza Dallas Love Field - Med Area, an IHG Hotel

About this property

Tru by Hilton Dallas Downtown Market Center

Hotel with a 24-hour fitness centre, a quick walk to Dallas Market Center
A 24-hour fitness centre, a 24-hour business centre and valet parking are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a business centre, a 24-hour front desk and an arcade/games room.
Tru by Hilton Dallas Downtown Market Center offers 152 air-conditioned accommodations with coffee/tea makers and a hairdryer. Pillowtop beds feature premium bedding. LCD televisions are featured in guestrooms. Bathrooms include a shower and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Tru by Hilton Dallas Downtown Market Center. During your stay, you're just a quick walk from Dallas Market Center. Features include free WiFi in public areas, plus a 24-hour gym and a 24-hour business centre.
  • Free WiFi
  • Valet parking available for a fee
  • Amenities include a front desk safe, a 24-hour business centre and multilingual staff
  • On-site recreation includes a 24-hour gym
  • Guests like the breakfast and bar
  • 8 minutes by foot from Dallas Market Center and a 2-minute drive from American Airlines Center
  • Cats and dogs welcome for a fee
WiFi is free in public spaces. There's an onsite 24-hour business centre. A 24-hour fitness centre, a vending machine, and an arcade/games room are also featured at the business-friendly Tru by Hilton Dallas Downtown Market Center. Parking is available for a fee.

This Dallas hotel is smoke free.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (USD 35 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Things to do

  • 24-hour gym
  • Arcade/game room
  • Billiards/pool table
  • TV in common areas

Family friendly

  • Arcade/game room
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • ATM
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre

Outdoors

  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Lift (91 centimetre wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (91 centimetre high)
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch LCD TV

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 12:30 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The property will be renovating from 21 August 2024 to 1 January 2025 (completion date subject to change). The following areas are affected:
  • Lift
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 35 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival.

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

TRU Dallas DT Market CTR
Tru by Hilton Dallas Downtown Market Center Hotel
Tru by Hilton Dallas Downtown Market Center DALLAS
Tru by Hilton Dallas Downtown Market Center Hotel DALLAS

Tru by Hilton Dallas Downtown Market Center Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 492 out of 1075 reviews" "
Rating 8 - Good. 221 out of 1075 reviews" "
Rating 6 - Okay. 157 out of 1075 reviews" "
Rating 4 - Poor. 86 out of 1075 reviews" "
Rating 2 - Terrible. 119 out of 1075 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Dulce

Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed my stay here, room was clean and tidy. Only negative thing to say is that it is by a highway so slightly noisy but overall great!
Stayed 1 night in Sep 2024

8/10 Good

justin

Liked: Cleanliness, staff & service
Stayed 4 nights in Sep 2024

6/10 Okay

Rebecca

Travelled with group
Noisy and uncomfortable
The elevators were not working. The room was on 3rd floor…it was the noisiest room I’ve ever stayed in, the road noise outside was terrible. Breakfast options were sad
Stayed 1 night in Sep 2024

10/10 Excellent

alejandro

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
worth every penny
Location is SUPER!!!! for the Dallas Market, its real walking distance, will repeat for sure!
Stayed 3 nights in Sep 2024

8/10 Good

Jorge

Stayed 1 night in Jun 2024

8/10 Good

Roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I did not like was that elevators were not working and was staying in 4th floor .
Stayed 2 nights in Sep 2024

10/10 Excellent

Andrea

Stayed 5 nights in Aug 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The rooms close to the highway you will hear the traffic all night. We requested a different room on the other side for our next night and they changed us with no problem. Front desk staff very nice. We knew about the elevator being down but would have been fun to check out the rooftop bar.
Stayed 2 nights in Sep 2024

10/10 Excellent

Martha

Travelled with family
Liked: Property conditions & facilities
The young lady at the front desk Samantha was exceptionally nice and accommodating to our needs especially when she arranged our accommodation to the 1st floor. The elevator was not in service and this was a plus on her part. The room was nice but the pillows were very uncomfortable and the noise from the freeway was horrible. There should be more people like Samantha representing these hotels.
Stayed 1 night in Sep 2024

8/10 Good

Ashley

Business traveller
Liked: Cleanliness, staff & service
24/7 service. Elevator was broken
Stayed 2 nights in Sep 2024

10/10 Excellent

Mackenzie

Stayed 1 night in Aug 2024

8/10 Good

Wendy, Dallas

Liked: Cleanliness
Stayed 1 night in Jun 2024

6/10 Okay

Byronneshia

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
CLEAN
Stayed 3 nights in Sep 2024

2/10 Terrible

Jameshia

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
My stay at this property was HORRIBLE…..will be contacting corporate. We were notified at arrival that the elevator will be out the whole weekend so my boyfriend and I had to carry our heavy luggage up to the fourth floor. Due to my foot being fractured recently it was hard for me to do that from Friday to today(09/16/2024). We didn’t get to enjoy the rooftop lounge because we didn’t want to continue walking up the flight of stairs. As we left out one afternoon we asked for more towels and never received them. Our shades in the room didn’t work properly. The toilet didn’t flush correctly. There was a noise every night that sounded like someone was trying to enter our room. The limited breakfast was HORRIBLE!!! I believer that there should be some type of compensation for the elevators being down THE WHOLE WEEKEND!! Again, I will be contacting corporate.
Stayed 3 nights in Sep 2024

6/10 Okay

Jocelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s good stay just needed somewhere to spend the night. Only thing is that it’s next to the high way so you’ll be hearing vehicles all night lol but front desk is super friendly and helpful 10/10
Stayed 1 night in Sep 2024

10/10 Excellent

Jyfena

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay! Great customer service, friendly staff. I will stay there again when i return to Dallas.
Stayed 3 nights in Sep 2024

8/10 Good

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Stayed 1 night in Sep 2024

2/10 Terrible

Jerrod

Stayed 3 nights in Sep 2024

10/10 Excellent

Terri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a nice visit. Staff very friendly and helpful
Stayed 1 night in Sep 2024

10/10 Excellent

Christian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 2 nights in May 2024

6/10 Okay

Leslie

Liked: Cleanliness, staff & service
Clean but very no-frills
Stayed 1 night in Sep 2024

2/10 Terrible

Abdul

Stayed 2 nights in Aug 2024

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Leah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Broken elevator
This is a great hotel the location was perfect and all the restaurants nearby were amazing as well I would have given the hotel 5 stars but I’m going to give 4 stars because the elevator was broken and I just had surgery and I had to keep climbing the stairs which my doctor told me to keep away from stairs but the guest service did help me with my luggage so that was a plus. It’s just climbing the stairs due to the broken elevator that took away the 5th star.
Stayed 1 night in Aug 2024