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Shizuka Ryokan Japanese Guesthouse

4.0 star property

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Photo gallery for Shizuka Ryokan Japanese Guesthouse

Exterior
Interior
Property grounds
Exterior
Living area

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Breakfast available
  • Room service
  • Bar
  • Housekeeping
  • Spa
  • Air conditioning

Explore the area

Map
7 Lakeside Drive, Hepburn, VIC, 3461
  • Hepburn Springs Golf Course
    ‪5 min walk‬
  • Portal 108
    ‪9 min walk‬
  • Hepburn Regional Park
    ‪10 min walk‬

Room options

Standard Room, Non Smoking, Balcony (Supa two-nighter)

  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

Standard Room, Non Smoking, Balcony (Supa one-nighter)

  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

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About this property

Shizuka Ryokan Japanese Guesthouse

Adults-only hotel with full-service spa and restaurant
Along with a full-service spa, this smoke-free hotel has a restaurant and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a snack bar/deli, coffee/tea in a common area and massage/treatment rooms. Housekeeping is not available.
Shizuka Ryokan Japanese Guesthouse offers 6 air-conditioned accommodations with complimentary slippers and a hairdryer. Rooms open to balconies. Guests can surf the web using complimentary wireless Internet access. Fridges and coffee/tea makers are provided. Bathrooms include a shower and complimentary toiletries. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Shizuka Ryokan has 2 treatment rooms, including rooms for couples. Services include hot stone massages, facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

During your stay at Shizuka Ryokan Japanese Guesthouse, you're just a quick walk from Hepburn Springs Golf Course. You'll find features such as free WiFi in public areas and free self-parking, plus a full-service spa.
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Breakfast served daily for a fee
  • Indulge with body wraps, reflexology or body scrubs at Shizuka Ryokan
  • Services include a concierge, tour or ticket assistance and luggage storage
  • On-site recreation includes hiking/biking trails
  • Just a 5-minute walk from Hepburn Springs Golf Course and 9 minutes on foot from Portal 108
Shizuka Ryokan Japanese Guesthouse offers its guests a full-service spa. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Event space at this hotel measures 388 square feet (36 square metres) and includes conference space. Spa services, a library, and a terrace are also featured at Shizuka Ryokan Japanese Guesthouse. Self parking is free.

This 4-star Hepburn hotel is smoke free.

For a fee, guests can enjoy a local cuisine breakfast daily from 8:30 AM to 9:30 AM.
Shizuka Ryokan Japanese Guesthouse has a restaurant serving dinner only.
Room service is available.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Daily local cuisine breakfast available 8:30 AM to 9:30 AM for a fee: AUD 35 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • Full-service spa
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Hiking/biking trails
  • Library
  • Private wine tours
  • Wine tours

Conveniences

  • Gift shop/newsstand
  • Hair salon
  • Limited-hour front desk
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 388 square feet of conference space

Outdoors

  • Garden
  • In a regional park
  • Picnic area
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Prenatal massages
  • Reflexology
  • Spa open daily

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Refrigerator
  • Room service

More

  • Air conditioning
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 9 PM
Late check-in fee charged for check-in between 9 PM and 11 PM
Express check-in available

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

The front desk is open daily from 9 AM - 6 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 9 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children younger than 17 are not allowed at this adults-only property. All guests 17 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: from approximately AUD 35 per person
  • Late check-in fee charged for check-in between 9 PM and 11 PM

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
The front desk at this property is open daily from 9 AM - 6 PM.
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after 9 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 17 years old aren't allowed.

Property is also known as

Shizuka Ryokan Japanese Guesthouse Hotel Hepburn
Shizuka Ryokan Hepburn Springs
Shizuka Ryokan Hotel
Shizuka Ryokan Hotel Hepburn Springs
Shizuka Ryokan Japanese Guesthouse Hotel Hepburn Springs
Shizuka Ryokan Japanese Guesthouse Hotel
Shizuka Ryokan Japanese Guesthouse Hepburn Springs
Shizuka Ryokan Japanese Guesthouse
Shizuka Ryokan Japanese Guesthouse Hepburn
Shizuka Ryokan Japanese house
Shizuka Japanese Hepburn
Shizuka Ryokan Japanese Guesthouse Hotel
Shizuka Ryokan Japanese Guesthouse Hepburn
Shizuka Ryokan Japanese Guesthouse Hotel Hepburn

Shizuka Ryokan Japanese Guesthouse Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 16 out of 30 reviews
Rating 8 - Good. 6 out of 30 reviews
Rating 6 - Okay. 7 out of 30 reviews
Rating 4 - Poor. 1 out of 30 reviews
Rating 2 - Terrible. 0 out of 30 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

7.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would have preferred an option to sleep on a western style bed due to my age [80 yrs] and not on a traditional floor setting otherwise my stay was a delight.
Stayed 3 nights in Dec 2023

6/10 Okay

Jacqueline

Liked: Staff & service
Stayed 2 nights in May 2023

10/10 Excellent

lee see

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

David, Castlemaine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay very much. So peaceful - just what we needed. Our room and all facilities were very clean and the attention to detail by the lovely staff really impressed. The traditional Japanese breakfast was equal to the best we have experienced in Japan. Highly recommend this guesthouse.
Stayed 1 night in Oct 2020

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Had to wait 15 minutes to check in as room wasn’t ready. Not very busy so really no excuse for that
Stayed 1 night in Mar 2020

6/10 Okay

Vince, Melbourne

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Tranquility in a Japanese setting. A portable heater in the room made switch on and off clicking sound at night. They did provide an itemised receipt, after questioning about overcharging our massages, they said that because we booked our accommodation through a third party. They had not mentioned the surcharge when showing me their listed prices.
Stayed 1 night in Jan 2020

10/10 Excellent

Stevan, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
From the welcoming tea in your room to the friendliness and helpful staff, I would certainly recommend this hotel. Nothing was too much trouble.
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

10/10 Excellent

Varthika, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful piece of paradise
Beautifully landscaped and wonderful and peaceful experience. Service and staff were fantastic. Highly recommended

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Thor, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional experience at a unique property.
Every detail is looked after. Considered rearranging my trip to stay longer. It's a no-frills kinda place, but it's exceptional in its peace and beauty. I wish the pillows were more comfortable. And pay close attention to the driving instructions before arrival. Google maps will send you an impossible way on a walking path! Oh - and the traditional Japanese breakfast is gorgeous.

10/10 Excellent

Sandy, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Authentic, peaceful with great service.
Friendly, helpful staff and a nice clean room. A genuinely relaxing and unique place to unwind. Food was great too.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Should have stayed at the Lakehouse
An enjoyable night in an authentic Japanese style guest house. The massage was excellent and the food was authentic and tasty. The rooms were floored with genuine tatami but were very small and a little dated as was the dining area which was very sparse and basic. There is no TV or wifi (which does appeal at certain times) but this would become a bit dull after a few nights. It was relatively enjoyable but I am unlikely to return.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Internet makes the place look a whole lot nicer
Arrived to the room not set up, air-not turned on to pre-arrival so room was stuffy, mouldy smell through out the room and just totally out dated for the money spent, have to say the facial that my partner received was the highlight, best she has ever had which was pleasing in the end.

8/10 Good

Patty, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities
Traditional Japanese
You sleep on a traditional Japanese bed like a futon on the floor. This won't work for people who have problems getting up off the floor because you have knee problems or you're older. It is very relaxing since there is no TV or wifi in the rooms. The Japanese breakfast is really good.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very pleasant environment. Staff were responsive and thoughtful.

10/10 Excellent

John C.

Liked: Cleanliness, staff & service, room comfort
Romantic getaway
Fantastic accommodation which provided a relaxing ambience. I felt I was transported back into Japan. No wifi and technology which meant I could just catch up on my reading and meditate. Meditation music was provided in the room. The futon was comfortable. Made me want to buy one for my own place! The spa was also very good. The breakfast was great and the salmon was cooked to perfection. Overall, highly recommend this place if you want a romantic and relaxed getaway.

6/10 Okay

Marie, Melbourne

Liked: Cleanliness
Disappointed that no restaurant on days we stayed.
more than half rooms were occupied but no meals at night.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful, clean, authentic space. Kind, informative Japanese waitstaff, although strange-mannered man at reception-wouldn't wait for me to put on my shoes before taking key upon leaving, and tried to hand me an invoice while I was occupied tying my shoes, placing it on the floor infront of me in full view of my partner (who did not know what I'd paid up until then). Other than that everything went smoothly and the food was lovely.

10/10 Excellent

Carla F.

Liked: Cleanliness, staff & service, room comfort
Very authentic experience
Exceptional service and great attention to detail!

6/10 Okay

Martina, Australia - VIC - Melbourne

Disliked: Property conditions & facilities
Room too small to relax no place to sit back and relax

10/10 Excellent

Richard, Australia - VIC - Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Superb...but futons!; Value: Good quality for the cost; Service: Flawless, Fantastic service; Cleanliness: Spotless; Sublime Japanese breakfast! Spa treatments were exceptional

8/10 Good

David, Australia - VIC - Regional VIC

Liked: Cleanliness, staff & service
Facilities: Basic, Needs maintenance; Value: Acceptable price; Service: Professional, Respectful, Courteous; Cleanliness: Pleasant, Delightful; Still a very relaxing weekend away

10/10 Excellent

Emily, Australia - VIC - Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities
Service: Remarkable; Cleanliness: Spotless;

10/10 Excellent

Marika, Australia - VIC - Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities
It was really enjoyable to stay in a traditional ryokan without having to fly all the way to Japan