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Quality Inn & Suites Des Moines - Merle Hay Road

2.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Quality Inn & Suites Des Moines - Merle Hay Road

Lobby
Indoor pool, pool loungers
Lobby
Desk, iron/ironing board, rollaway beds, free WiFi
Exterior

Reviews

7.6 out of 10

Good

Popular amenities

  • Pool
  • Pet-friendly
  • Housekeeping
  • Laundry
  • Air conditioning
  • Breakfast included

Explore the area

Map
4995 Merle Hay Rd, Des Moines, IA, 50322
  • Merle Hay Mall
    3 min drive
  • Drake University
    8 min drive
  • Wendy's
    1 min walk
  • Des Moines, IA (DSM-Des Moines Intl.)
    35 min drive

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Standard Room, 2 Queen Beds, Non Smoking

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 King Bed, Non Smoking

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Room, 2 Queen Beds, Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Multiple Beds, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Suite, Multiple Beds, Non Smoking

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

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Exterior

Sonesta Essential Des Moines

Pet-friendly
Parking included
Free WiFi
Air conditioning
3.6 out of 5, Good, (1002)
The price is CHF 74
for 1 night
includes taxes & fees
20 Jan - 21 Jan
Sonesta Essential Des Moines

About this property

Quality Inn & Suites Des Moines - Merle Hay Road

Des Moines hotel in Lovington with free breakfast and 24-hour business centre
An indoor pool, a 24-hour business centre and coffee/tea in a common area are available at this hotel. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a meeting room, laundry facilities and a 24-hour front desk.
Quality Inn & Suites Des Moines - Merle Hay Road offers 116 air-conditioned accommodations with coffee/tea makers and a hairdryer. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. 32-inch LCD televisions come with cable channels. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool.
Our customers tell us that they can't get enough of the helpful staff at Quality Inn & Suites Des Moines - Merle Hay Road. During your stay, you'll be within walking distance of Merle Hay Mall. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast offered
  • Free WiFi
  • Free self-parking
  • Take a swim in the indoor pool
  • Amenities include free newspapers in reception, a 24-hour business centre and a meeting room
  • Just a 3-minute drive from Merle Hay Mall and a few minutes from Pioneer Hi-Bred Headquarters
  • Dogs welcome for a fee
A computer station is on site and WiFi is free in public spaces. A 24-hour business centre and a meeting room are available. Free breakfast is served. The business-friendly Quality Inn & Suites Des Moines - Merle Hay Road also features an indoor pool, coffee/tea in common area, and complimentary newspapers in the lobby. Self parking is free.

Smoking is allowed in designated areas at this Des Moines hotel.

Guests are served a free continental breakfast.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast
  • Coffee and tea in common areas

Things to do

  • Indoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • Computer station
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 20 per pet, per night
  • Only dogs are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20 per day.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: USD 250.00 per stay
  • Cleaning fee: USD 2 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Front desk staff will greet guests on arrival.

We should mention

  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Quality Des Moines
Quality Inn Des Moines
Quality Inn Suites
Quality Inn Suites Des Moines Merle Hay Road
Quality Inn & Suites Des Moines - Merle Hay Road Hotel
Quality Inn & Suites Des Moines - Merle Hay Road Des Moines

Quality Inn & Suites Des Moines - Merle Hay Road Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 235 out of 748 reviews" "
Rating 8 - Good. 260 out of 748 reviews" "
Rating 6 - Okay. 139 out of 748 reviews" "
Rating 4 - Poor. 56 out of 748 reviews" "
Rating 2 - Terrible. 58 out of 748 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel the staff was very helpful and welcoming.
Stayed 1 night in Oct 2024

4/10 Poor

Nadine, North St. Paul

Travelled with family and small children
Liked: Cleanliness
Awoken at four am to a couple fighting loudly and physically outside our door. Tried to call front desk and phone wasn’t connected. Used my cell and the guy said he saw it on the cameras and that I could call cops if I wanted. He never did anything but watch the cameras so fifteen minutes more and they are now pounding on my door waking up my kids and so I called the cops.
Stayed 1 night in Oct 2024

8/10 Good

Paul

Stayed 2 nights in Sep 2024

10/10 Excellent

Nicole

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my go to while passing through. The front desk staff is always so kind, and the complex is clean enough for what you pay. There are some cosmetic fails (peeling paint, random abandoned desk phone on bed) but if you don’t focus on the negative, there is so much positive!
Stayed 1 night in Sep 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to interstate
Stayed 1 night in Sep 2024

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Yes very good
Stayed 1 night in Sep 2024

10/10 Excellent

Terrence

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was friendly and efficient. I had a small trailer and they were happy to provide additional parking for me. The room was large and the bed was very comfortable.
Stayed 1 night in Sep 2024

8/10 Good

Faye

Travelled with family
Liked: Staff & service, amenities
Room had lots of updates despite being an older building. Staff called me the day of my reservation to confirm what time we planned on checking in. There is lots of highway noise, but turning on the fan helped drown it out. The bathroom did not have an exhaust fan which left the whole room feeling damp and sticky throughout our stay Tile,counters, & sink, had been updated, but tub itself was missing enamel and rusty in spots. Light switch plate was caked with years of grime. There was stayover service provided and new towels were brought in daily. Breakfast was average for a 2 star hotel and heads-up they do not allow you to bring it back to your room to eat. Pool towels were provided and plentifully stocked. Bath towels were an average mix of brand new with threadbare/stained towels. Wires were hanging out of the wall above the bathroom light and the ceiling was flaking, but shower was hot and had good pressure. Toilet was very clean and in good working order. Overall, I would stay here again.
Stayed 2 nights in Sep 2024

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had these reservations for 7 weeks. Unfortunately the quiet rest we expected back at that time was overrun with 168 band competition participants. The first night the LOUD noise above us went on until after 12 midnight. We mentioned it to the chaperons at breakfast the next morning and they stated they would take care of it. Our 2nd night had the noise begin at 9:38 and we finally went to sleep at 10:20 while it still continued because we were that tired from the night before. The facility definitely is not sound proof and when they stomped their feet or perhaps jumped back and forth between the beds, the walls creaked as well as the ceiling. It was a big disappointment this time because of who was staying there and not because of the property. We will stay there again just as we have many times before, but . . . . - hopefully we will not see a repeat offense. A good night's sleep is important in keeping alert when you drive the next day or your customers may not get the chance to return.
Stayed 2 nights in Sep 2024

2/10 Terrible

Kyrstin

Disliked: Cleanliness, amenities, property conditions & facilities
Our stay was not great. The room smelled of a moldy washer. The first room I was in had dog pee in various spots on the floor. The bed may or may not have been made with fresh sheets. There was trash already in the trash can. We did request a new room second room had brown ring that was not wiped on bathroom counter. Mold starting to grow in spots on the wall and in between the cracks of the headboard. Both rooms had moldy bathroom ceilings. All around bummed about the whole experience and wish I could get my money back and I would have slept in my car. I do have photos but this won’t let me add the photos for some glitch reason.
Stayed 1 night in Sep 2024

2/10 Terrible

Destiny

Travelled with family
Liked: Amenities
Disliked: Staff & service
Bad staff who do tend to customer needs
Stayed 2 nights in Jul 2024

6/10 Okay

Gail

Travelled with family
Liked: Cleanliness, staff & service
Clean, good beds and towels, tv didn’t work, door closet broken, no phone to call desk, outside door didn’t lock, no fan in bathroom
Stayed 1 night in Sep 2024

6/10 Okay

Samantha

Travelled with family
Liked: Amenities
We had a good experience
Stayed 1 night in Sep 2024

6/10 Okay

Brenda

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Sep 2024

8/10 Good

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Yvonne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2024

6/10 Okay

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Always good and clean, but this stay the breakfast was lacking. No orange juice, no syrup for waffles and after two tries…there was no ice!! Attendant on duty did eventually bring me an ice bucket full as we were leaving.
Stayed 1 night in Sep 2024

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was a wholesome choice although many might have wanted more. The king sized beds were definitely king sized with loads of room. The queen sized seemed a little narrower than that size, but after the king sized, we might have just felt they were smaller than billed. Doorways into bathroom would not accommodate a wheelchair but this motel is a work in process and is a good stay for the money. We will be back yet this month with the family and I am confident we will have a good stay. The one neighboring building has been refurbished and thus the neighborhood has improved from a year ago.
Stayed 2 nights in Sep 2024

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for everything we wanted to do.
Stayed 2 nights in Sep 2024

8/10 Good

Les

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for a traveler
It's ok for the price.
Stayed 1 night in Sep 2024

10/10 Excellent

William, Carroll

Travelled with family
Favorite place to stay in DSM.
Stayed 1 night in Sep 2024

4/10 Poor

Kelly

Liked: Cleanliness, room comfort
Security
The lock for the outside door was broken so anybody could come in
Stayed 1 night in Sep 2024

6/10 Okay

Timothy

Travelled with family
Liked: Cleanliness, staff & service
No elevator for second floor rooms Bathroom sink falling off the wall Fire extinguisher box by stairs was empty
Stayed 1 night in Sep 2024

10/10 Excellent

Tristan

Stayed 1 night in Jul 2024

10/10 Excellent

Tito

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024