To be fair, this room was pretty nice, overall clean, and in a perfect location. We just had a terrible customer service experience. We had a terrible first night's sleep sleeping shoulder to shoulder in the smallest queen bed of all time. Basically sleeping under 2 thin sheets. There was a huge behind the bed so our pillows kept falling. The sliding glass door has a gap, which didn't bother us until a cockroach ended up in my suitcase. I called Vacasa to address some of these concerns, they said someone would call me back. Never happened. I left a review on Vacasa with some of these concerns, they did not publish it. Not a great experience.