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While the hotel itself was lovely, we were charged 2 nights for valet parking despite being told the charge would be a single night (we planned to stay for a sports event). When I spoke with the manager of valet, Nicole, she told me that's too bad and she couldn't do anything to fix it. Unfortunately...we paid $90 for parking. I find the inconsistency in communication and unwillingness to address unacceptable.
Check-in was atrocious. I tried to check in. a little after 4pm. My wife and I had to wait in the lounge for 90 minutes until our room was ready. Also, we had reservations in Sullivan's Steakhouse for 6pm. We didn't get seated until almost 7:30pm, and additonally it took a very long time until the food was served. Not going back.
Ed
Stayed 2 nights in Nov 2024
10/10 Excellent
Erin, Birmingham
Travelled with family, Travelled with family and small children