6/10 Okay
Rodney
Travelled with family
29 Nov 2024
We arrived at 1pm and were treated rudely as checkin is at 4pm. Instead of telling us they could hold our luggage and all the things we could do while waiting we got nothing. Additionally we later found out a welcome rum punch was customary and we were not offered that either. We came back at 4pm and our room was still not ready. Eventually we were allowed to checkin after waiting over 3hrs and it was after 4pm. We tried to book dining while waiting to checkin and nothing was available at any of the restaurants. Towel sheds had no towels. Overall the resort is very beautiful and historic but the customer service was horrible at the welcome.
Rodney
Stayed 1 night in Nov 2024