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Krystal Palace Douala

4.5 star property

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Photo gallery for Krystal Palace Douala

Lobby
Minibar, in-room safe, laptop workspace, blackout curtains
Library
2 bars/lounges
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Bar
  • Spa
  • Free airport shuttle
  • Breakfast available
  • Parking included

Explore the area

Map
Boulevard de la Liberté, Douala, Région du Littoral
  • Eko Market
    ‪10 min walk‬
  • La Nouvelle Liberte
    ‪15 min walk‬
  • Cathedral of Saints Peter and Paul
    ‪2 min drive‬
  • Douala (DLA-Douala Intl.)
    ‪20 min drive‬

Room options

View all photos for Executive Double Room

Minibar, in-room safe, laptop workspace, blackout curtains

Executive Double Room

  • Harbour view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Junior Suite

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite

  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Double Room

Minibar, in-room safe, laptop workspace, blackout curtains

Deluxe Double Room

  • 32 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Luxury Double Room

Minibar, in-room safe, laptop workspace, blackout curtains

Luxury Double Room

  • 30 sq m
  • Harbour view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Double Room

  • 27 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Double Room

Minibar, in-room safe, laptop workspace, blackout curtains

Premium Double Room

  • 30 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Double Room, 1 Queen Bed

Minibar, in-room safe, laptop workspace, blackout curtains

Premium Double Room, 1 Queen Bed

  • 27 sq m
  • Sleeps 2
  • 1 Queen Bed

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The price is CHF 117
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includes taxes & fees
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About this property

Krystal Palace Douala

Luxury hotel with 2 restaurants and full-service spa
This hotel features 2 restaurants, a full-service spa and an outdoor pool. Free WiFi in public areas is provided, as well as free self parking, free airport pick-up and a free manager's reception. Additionally, 2 bars/lounges, 2 coffee shops/cafes and a conference centre are on-site. Change of towels is available on request
Krystal Palace Douala offers 237 accommodations with minibars and laptop-compatible safes. Televisions come with satellite channels and pay-per-view films.

Bathrooms include bathrobes, slippers, bidets and complimentary toiletries. Business-friendly amenities include desk chairs, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.
SPA Krystal has 2 treatment rooms. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including reflexology. The spa is open daily.
During your stay at Krystal Palace Douala, you'll be within walking distance of Eko Market. Features include free WiFi in public areas, free self-parking and free airport pick-up service.
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Drinking and dining options include 2 restaurants, 2 coffee shops/cafes and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Treat yourself to body treatments, massages or reflexology at SPA Krystal
  • Services include a concierge, luggage storage and wedding services
  • Within a 15-minute walk of Eko Market and La Nouvelle Liberte
  • Free airport pick-up shuttle service
Krystal Palace Douala offers its guests a full-service spa and an outdoor pool. There are 2 restaurants and 2 coffee shops/cafes on site. You can unwind with a drink at one of the 2 bars/lounges. A free manager's reception is offered daily. Public spaces have free WiFi.

Spa services, gift shops/newsstands, and coffee/tea in common area are also featured at the luxury Krystal Palace Douala. A free shuttle from the airport to the hotel is free (available 24 hours). Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Douala hotel.

The hotel hosts a free manager's reception daily.
Krystal Palace Douala has 2 restaurants on site.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free airport pick-up shuttle on request
  • Free covered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: EUR 22 for adults and EUR 16 for children
  • 2 bars/lounges
  • 2 coffee shops/cafes
  • 2 restaurants
  • Coffee and tea in common areas
  • Free daily manager's reception

Things to do

  • Full-service spa
  • Outdoor pool
  • Table tennis
  • TV in common areas

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Wedding services

Business services

  • Conference centre

Full-service spa

  • 2 treatment rooms
  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hospital bed
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 52-inch TV with satellite channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk chair
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 8:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Krystal Palace Douala

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: EUR 77 per person, per night
  • A tax is imposed by the city: EUR 6.10 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 22 for adults and from EUR 16 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Krystal Palace Douala offers transfers from the airport. Please contact the property on the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
Property Registration Number RC/DLA/2009/B/763

We should mention

  • Pool access available from 6:30 AM to 8:30 PM
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Krystal Palace Douala Hotel
Krystal Palace Douala Douala
Krystal Palace Douala Hotel Douala

Krystal Palace Douala Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 7 out of 13 reviews
Rating 8 - Good. 2 out of 13 reviews
Rating 6 - Okay. 1 out of 13 reviews
Rating 4 - Poor. 1 out of 13 reviews
Rating 2 - Terrible. 2 out of 13 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

8.8/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Micael, Forney

Stayed 2 nights in Aug 2024

10/10 Excellent

Chenwi

Liked: Staff & service
Stayed 2 nights in Aug 2024

10/10 Excellent

Rudolf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

4/10 Poor

Nicolas

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Big Mirage
Don't be fooled by the reception desk, that is the best customer service you will receive. After that, customer service goes down the drain. The people working at the buffet except for 1 single waitress were all rude and looked like they did not want to be there at all. 3 days and 2 nights and i had NO HOT WATER. Not even luke warm. I had 2 roaches just chilling in my room and i was on the 2nd floor. If you get stuck in the elevator you might pass out from heat as the fan DO NOT WORK. I told the hotel about this and they still did not provide a discount or anything. When i arrived i had high hopes for this hotel but it was getting worse day by day. I was very happy to leave and go to a hotel that has functioning water and people that were happy to work. I have no intention of going back to Douala and even less of going back there.
Stayed 2 nights in Feb 2024

10/10 Excellent

Kalesiboh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very polite and nice
Stayed 8 nights in Dec 2023

2/10 Terrible

Louis

Stayed 1 night in Sep 2023

6/10 Okay

Jeff

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Room had to be changed due to construction, safe was not operating, staff unable to assit in a timely manner
Stayed 3 nights in Nov 2022

10/10 Excellent

Monique Sidonie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

2/10 Terrible

Neully Flore

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023