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Best Western Palace Hotel & Casino

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Best Western Palace Hotel & Casino

On the beach
Exterior
Exterior
In-room safe, desk, iron/ironing board, free WiFi
Indoor pool, pool loungers

Reviews

7.4 out of 10

Good

Popular amenities

  • Parking available
  • Bar

Explore the area

Map
Central Promenade, Douglas, England, IM2 4NA
  • Douglas Beach
    1 min walk
  • Neos
    1 min walk
  • Douglas Ferry Station
    7 min drive
  • Isle of Man (IOM)
    23 min drive

Room options

View all photos for Standard Room, 2 Single Beds, Non Smoking, Sea View

Standard Room, 2 Single Beds, Non Smoking, Sea View | In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 2 Single Beds, Non Smoking, Sea View

  • Sea view
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Sea View

Deluxe Room, 1 King Bed, Non Smoking, Sea View | In-room safe, desk, iron/ironing board, free WiFi

Deluxe Room, 1 King Bed, Non Smoking, Sea View

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Deluxe Suite, 1 King Bed, Non Smoking

  • 16 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

View from room

Standard Room, 1 Double Bed, Non Smoking

  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking | In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 2 Single Beds, Non Smoking

  • 15 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking, Sea View

Standard Room, 1 Double Bed, Non Smoking, Sea View | In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 1 Double Bed, Non Smoking, Sea View

  • Sleeps 2
  • 1 Double Bed

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Exterior

The Sefton

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4.2 out of 5, Very good, (423)
The price is CHF 86
for 1 room
includes taxes & fees
5 Jan - 6 Jan
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About this property

Best Western Palace Hotel & Casino

Beachfront, with indoor pool
Catch some rays at the beach or spend the day relaxing at Best Western Palace Hotel & Casino's full-service spa. Then enjoy a meal at one of the hotel's 2 restaurants.
Best Western Palace Hotel & Casino offers 133 accommodations with a safe and coffee/tea makers. LED televisions come with digital channels.

Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. This Douglas hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

An indoor pool and Access to hot tub are on site. Other recreational amenities include a health club and a sauna.
Guests can indulge in a pampering treatment at the hotel's full-service spa.
Our customers tell us that they can't get enough of the helpful staff at Best Western Palace Hotel & Casino. During your stay, you're just a quick walk from Douglas Beach. You'll find features such as free WiFi in public areas, plus 2 restaurants and a full-service spa.
  • Free WiFi
  • For dining with ocean views, stop by Paragon Restaurant, one of the property's 2 restaurants
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Treat yourself with a visit to the full-service spa
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Steps from Douglas Beach and Palace Casino
Best Western Palace Hotel & Casino offers its guests a full-service spa, an indoor pool, and a health club. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business centre and meeting rooms are available. A casino, a hot tub, and a sauna are also featured at the business-friendly Best Western Palace Hotel & Casino. Parking is available for a fee.

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 10 AM.
Paragon Restaurant – Overlooking the ocean, this restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
24-hour room service is available.

Languages

English, Filipino, French, Italian, Polish, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 4 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7 AM to 10 AM for a fee: GBP 12.95 per person
  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Paragon Restaurant

Things to do

  • Casino
  • Full-service spa
  • Health club
  • Indoor pool
  • Sauna
  • Spa tub
  • Steam room
  • TV in common areas

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • On the beach
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LED TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 12.95 per person
  • Self-parking fee: GBP 4 per day
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests arriving after 11 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

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BEST WESTERN Palace Casino Douglas
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BEST WESTERN Palace Hotel & Casino Isle Of Man/Douglas
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Best Western Palace Hotel & Casino Douglas
Best Western Palace Hotel & Casino Hotel Douglas

Best Western Palace Hotel & Casino Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 177 out of 846 reviews" "
Rating 8 - Good. 337 out of 846 reviews" "
Rating 6 - Okay. 224 out of 846 reviews" "
Rating 4 - Poor. 78 out of 846 reviews" "
Rating 2 - Terrible. 30 out of 846 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Stephanie

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff enthusiastic and friendly. Premises run down and bleak.
Stayed 7 nights in Sep 2024

10/10 Excellent

joanne nicola

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

David

Disliked: Cleanliness, staff & service, property conditions & facilities
Casino and Lookys are modern, whole other parts of hotel are very out dated. Needs some TLC and a full refurbishment. Bald carpets throughout property. Dated decor. Rooms dated and need repairing.
Stayed 3 nights in Sep 2024

8/10 Good

Gemma

Travelled with partner
Liked: Cleanliness, staff & service
Very friendly staff, good location. Room not cleaned or restocked the entire time we stayed: apparently this is only done once every 3 days! Would not have booked if this had been clear from the description. As a hotel i expect towels to be changed and coffee / loo rolls / essentials to be replenished daily
Stayed 3 nights in Sep 2024

6/10 Okay

A P C

Liked: Cleanliness, staff & service
Satisfactory. Rooms at the rear especially on 2nd floor have intrusive noise from external plant. Beds not very comfortable. Staff good. Lack of flexibility with meals. Spa/swimming pool very good and free. Good location.
Stayed 7 nights in Sep 2024

8/10 Good

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Friendly staff Noisy room next to large extractor fans
Stayed 2 nights in Sep 2024

10/10 Excellent

Fintan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel, a bit dated in parts but still very good. Food was good, rooms clean and staff very friendly and helpful
Stayed 2 nights in Sep 2024

8/10 Good

Jean

Travelled with group
Liked: Cleanliness, staff & service, amenities
Just got home after a 3 night stay. Hotel rooms was clean and tidy no problems . Staff was lovely Freindly and helpful. Food breakfast and evening meal was lovely too. All 3 of us had a great stay Thankyou. 😊
Stayed 3 nights in Sep 2024

4/10 Poor

Richard

Disliked: Property conditions & facilities
Stayed 4 nights in Jul 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
+ clean room + great sea view from room terrace + great location + comfortable and well appointed - check in felt rather rushed - whole place feels a little dated and worn
Stayed 1 night in Sep 2024

6/10 Okay

Tony

Travelled with group
Disliked: Cleanliness, staff & service, room comfort
Hotel is very dated, needs a complete revamp. Patchy carpets, creaking furniture Too a long walk from central Douglas. Room only cleaned every 3 days, which seems odd. Overpriced.
Stayed 2 nights in Aug 2024

6/10 Okay

Andrew

Business traveller
Stayed 5 nights in Aug 2024

8/10 Good

Menna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short break
This is a lovely hotel and firendly staff. However, it does need to be updated a bit. It was in a good location near the bus stop. Just parts of the hotel looked a bit dated.
Stayed 3 nights in May 2024

10/10 Excellent

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024

10/10 Excellent

Gareth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good hotel with great facilities enjoyed my stayband will definitely stay again next time.
Stayed 2 nights in Aug 2024

6/10 Okay

alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Claire

Travelled with family
Liked: Cleanliness, staff & service, amenities
It was just what we needed for a short break. The only complaint I had was the wi-fi, it was very hit and miss and with a teenage child it was very important!
Stayed 2 nights in Aug 2024

8/10 Good

Phillip, Manchester

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The Best Western Palace Hotel is a good choice for those wanting a holiday in Douglas, with the ability to walk to various local attractions. The hotel has excellent and friendly staff, but the service is limited. Caution: They only service your room every third full day of your stay. For a hotel claiming to be 4 Star, this is insufficient. The rooms are comfortable and clean, with plenty of space in the King Size sea view rooms. The public areas could use a refresh, and in particular the carpets are old, old-fashioned and threadbare in parts. The hotel has access to two restaurants and two bars. We didn't use the Paragon Bar, which is attached to the restaurant of the same name. This restaurant serves breakfast, lunch and dinner. We only ate breakfast there, but were happy with both the buffet and a la carte service. The second bar is Looky's, a newly refurbished bar are with comfortable seating and a reasonable range of drinks at OK prices. My one complaint about this bar is that it reserved tables for people from outside the hotel. This was disappointing, as as hotel residents one would expect to be ably to find a comfortable seat in one's own hotel bar. The second restaurant is the majestic. This is a Chinese restaurant with access from the Promenade and the hotel. The food here was authentic Chinese and very good value for money. The staff were very friendly. We ate there twice in four nights.
Stayed 4 nights in Aug 2024

10/10 Excellent

Jeff

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel with great sea views
Stayed 4 nights in Jun 2024

6/10 Okay

Lloyd

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel is in a great location with all the amenities you would need however it’s very tired and in need of an update. They have started by the looks of it with a newly laid car park, new bar and a new area in the restaurant. I’m sure if they do the rest of the hotel to those standards it will be really nice
Stayed 2 nights in Jul 2024

8/10 Good

Gerard

Liked: Staff & service
Stayed 2 nights in Jul 2024

2/10 Terrible

Michael

Stayed 4 nights in Jul 2024

8/10 Good

Orquidea

Travelled with family
Liked: Staff & service, amenities
No comments
Stayed 2 nights in Jul 2024

8/10 Good

Kathryn

Liked: Cleanliness, staff & service
Stayed 5 nights in Jul 2024

8/10 Good

Roisin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Staff are so lovely at this hotel and breakfast is amazing, plenty of variety. The room was comfortable.
Stayed 4 nights in Jul 2024