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The Empress Hotel

4.0 star property

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Empress Hotel

Panoramic Penthouse, Sea View | Balcony view
Executive Double Room, Sea View | View from room
Front of property – evening/night
Aerial view
Reception

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service
  • Laundry

Explore the area

Map
Central Promenade, Douglas, England, IM2 4RA
  • Douglas Beach
    1 min walk
  • Palace Casino
    5 min walk
  • Gaiety Theatre
    6 min walk
  • Isle of Man (IOM)
    22 min drive

Room options

View all photos for Executive Double or Twin Room, 1 Bedroom, Sea View

Executive Double or Twin Room, 1 Bedroom, Sea View | Desk, blackout curtains, iron/ironing board, free WiFi

Executive Double or Twin Room, 1 Bedroom, Sea View

  • 28 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe Double or Twin Room, 1 Bedroom, Sea View

Desk, blackout curtains, iron/ironing board, free WiFi

Deluxe Double or Twin Room, 1 Bedroom, Sea View

  • 20 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Panoramic Penthouse, Sea View

Panoramic Penthouse, Sea View | Desk, blackout curtains, iron/ironing board, free WiFi

Panoramic Penthouse, Sea View

  • 49 sq m
  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Suite, 1 Bedroom, Sea View

Executive Suite, 1 Bedroom, Sea View | Desk, blackout curtains, iron/ironing board, free WiFi

Executive Suite, 1 Bedroom, Sea View

  • 35 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Classic Double or Twin Room

Classic Double or Twin Room | Desk, blackout curtains, iron/ironing board, free WiFi

Classic Double or Twin Room

  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Classic Single Room, 1 Single Bed

Classic Single Room, 1 Single Bed | Property amenity

Classic Single Room, 1 Single Bed

  • 12 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Family Triple Room

Family Triple Room | Desk, blackout curtains, iron/ironing board, free WiFi

Family Triple Room

  • 19 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Executive Double Room, Sea View

Executive Double Room, Sea View | Desk, blackout curtains, iron/ironing board, free WiFi

Executive Double Room, Sea View

  • 28 sq m
  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Twin Room

Classic Twin Room | Desk, blackout curtains, iron/ironing board, free WiFi

Classic Twin Room

  • 17 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Classic Double Room

Classic Double Room | Desk, blackout curtains, iron/ironing board, free WiFi

Classic Double Room

  • 17 sq m
  • Sleeps 2
  • 1 Double Bed

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Exterior

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Pool
Free WiFi
Restaurant
Gym
4.2 out of 5, Very good, (423)
The price is CHF 86
for 1 room
includes taxes & fees
5 Jan - 6 Jan
The Sefton

About this property

The Empress Hotel

Fun on the beach, near Palace Casino
Along with a restaurant, this smoke-free hotel has a bar/lounge and a snack bar/deli. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, a business centre, conference space and dry cleaning are on-site.
The Empress Hotel offers 104 accommodations with coffee/tea makers and a hairdryer. 40-inch LED televisions come with satellite channels.

This Douglas hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include free toiletries and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

The free breakfast at The Empress Hotel gets high marks from our customers. During your stay, you're just a quick walk from Douglas Beach. Free WiFi in public areas, a restaurant and a bar are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Enjoy a beachfront location while dining at The Brasserie Restaurant
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • Guests have great things to say about the breakfast and the clean guestrooms
  • Steps from Douglas Beach and 5 minutes on foot from Palace Casino
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 2497 square feet (232 square metres) and includes conference space. The business-friendly The Empress Hotel also features a vending machine, a garden, and dry cleaning/laundry services.

This Victorian Douglas hotel is smoke free.

Guests are served a free buffet breakfast daily from 7:00 AM to 10:00 AM.
The Brasserie Restaurant – This beachfront restaurant only serves dinner. Guests can enjoy drinks at the bar. Reservations are required.
The Piano Bar – This beachfront piano bar serves lunch and dinner. Open daily.
Room service (during limited hours) is available.

Languages

Bulgarian, English, Polish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 50 metres
  • Street parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • The Brasserie Restaurant
  • The Piano Bar

Things to do

  • TV in common areas

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 2,497 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • On the beach

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch LED TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:30 AM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 15.0 per night.
  • Cots (infant beds) are available for GBP 15.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: GBP 15.0 per night
  • Rollaway bed fee: GBP 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Empress Hotel Douglas
Empress Douglas
The Empress Hotel Hotel
The Empress Hotel Douglas
The Empress Hotel Hotel Douglas

The Empress Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 308 out of 773 reviews" "
Rating 8 - Good. 336 out of 773 reviews" "
Rating 6 - Okay. 84 out of 773 reviews" "
Rating 4 - Poor. 25 out of 773 reviews" "
Rating 2 - Terrible. 20 out of 773 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I was pleased with the room & the location of the hotel. The breakfasts are first class as are the bar snacks/meals. I hadn’t expected my room to be serviced everyday so to return and find my bed made, towels folded ect was a bonus. Excellent experience all round. I am considering visiting the Island with my wife in the future and will definitely be booking my stay at the Empress.
Stayed 4 nights in Sep 2024

8/10 Good

Eileen

Liked: Cleanliness, staff & service
Carpets smelly in bedroom
Stayed 3 nights in Sep 2024

10/10 Excellent

steve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice room, bar area clean and they put sky sports on for me!! Definitely return
Stayed 3 nights in Aug 2024

8/10 Good

Greg

Liked: Cleanliness, property conditions & facilities
Great location Spacious room. Ocean view Great stay
Stayed 2 nights in Sep 2024

8/10 Good

Peter

Liked: Amenities
Comfy,clean. Car parking is a problem
Stayed 4 nights in Aug 2024

10/10 Excellent

Kim

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
All went to plan
Stayed 1 night in Aug 2024

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and safe parking for my motorbike. Great breakfast. Beach view although weather wasn’t good during my stay n
Stayed 3 nights in Aug 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
we stayed for 4 nights in Aug 2024. The hotel is older, but elegance and character. Comfy bed, nice o ean view from our room, good buffet style breakfast, nice lobby restaurant, fast check-in/out. Would stay here again.
Stayed 4 nights in Aug 2024

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, large room (117)- unfortunately no view, just a roof. However nice bedding, soft towels & hot shower. In house bar with a good menu, meals were substantial.Breakfast had all you needed to start the day. The reception staff were friendly and very helpful, a big plus from me
Stayed 3 nights in Aug 2024

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

Janet Lloyd

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Quilt a bit heavy
Stayed 2 nights in Aug 2024

8/10 Good

Dave

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Recommended
Great location in the middle of the promenade. A classic hotel but kept in good nick. Rooms were nice - not the biggest. Breakfast was excellent. Only disappointment was arrived about 45 mins early and told there was definitely no rooms available without even checking our booking or room. Baggage storage fine though, didn't really detract. Recommend staying here
Stayed 2 nights in Aug 2024

8/10 Good

Dean

Liked: Cleanliness, staff & service
First visit to IOM
Good standard hotel that’s well located for exploring Douglas and wider IOM. Room was of good order and clean excepting all sealants in bathroom were poorly applied. Good value but no better .
Stayed 4 nights in Aug 2024

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good and friendly staff
Stayed 6 nights in May 2024

10/10 Excellent

Ronnie

Travelled with partner
Liked: Property conditions & facilities
It appeared to be a few properties joined together
Stayed 7 nights in Jul 2024

10/10 Excellent

Gareth

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The piano player was amazing. Made our evening fantastic. Lovely clean hotel look forward to going again. Would book without any hesitation.
Stayed 1 night in Aug 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Quaint and pleasant. Staff very helpful. Food very good - bar snacks recommended both in quality and quantity.
Stayed 5 nights in Jul 2024

10/10 Excellent

Ryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

8/10 Good

Cyrus

Business traveller
Liked: Cleanliness, staff & service, room comfort
No on site parking
Firstly I had booked this Hotel because is says PARKING AVAILABLE! Which there is no on site parking, it is street parking and you're allowed to park for 16hrs in every 24hrs, yes it is a bit confusing! Some of the side streets are free on road parking but this is a lottery and a bit of a walk to the hotel. The room was clean and comfortable all though you could hear people running up the stairs during the evening and night. The bathroom was of goo quality but required updating, much like the rest of the island a bit run down and dated. the bed was super comfortable and I did wakeup in the night thinking that I was actually in my own bed at home! The staff were pleasant and the food at the piano bar was good although limited, there are a few restaurants if you're prepared to walk along the sea front towards the main town. Breakfast was very good, with a good selection of english buffet, continental and plenty of fruit to eat. I stayed for 8nights on a business trip and would more than likely use the same hotel again.
Stayed 8 nights in Jul 2024

8/10 Good

Steven John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a classic sea view but we were woken by fights and arguments outside on most nights. Breakfast was enjoyable and reasonably well organised. Order taking for tea and kippers was a bit hit and miss. We were very impressed by the food offering (and the staff) in the piano bar. Shame the beer is so expensive! We would return.
Stayed 5 nights in Jul 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
I requested a early morning call. Which was ignored by the night man. But a resident talking in the hall way luckily woke me up. Other than that enjoyed
Stayed 7 nights in Jul 2024

8/10 Good

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mr P
Lovely hotel, friendly staff, great location, parking can be hit and miss opposite hotel, room lovely, stayed here several times, i dud notice on this occasion breakfast was "different" no yoghurts, sausages were cheap, i think breakfast is due an overhaul, no kippers 2 days in a row, pastries on one of the days. Other than that spot on.
Stayed 3 nights in Jul 2024

10/10 Excellent

Mustakim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable for a short trip. Staff were very helpful. Good transport links and great location.
Stayed 3 nights in Jul 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only comment would be, noise from other rooms. Could hear snoring and talking. Which stopped me sleeping at times, but not sure the hotel would be able to do anything about this.
Stayed 2 nights in Jul 2024