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3.7 out of 5

"Excellent amazing staff always willing to help and very friendly. " More

By a verified traveller on Wed 26 Feb 2020

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Junior Suite

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Deluxe Double Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room (Budget)

Bed Count 1 Full Bed Maximum Occupancy 1 Max

Deluxe Room (Creek View)

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Junior Suite Creek View

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Hotel Description

During your stay at Carlton Tower Hotel, you're just a quick walk from Deira Twin Towers Shopping Centre. Free WiFi in public areas, a free shopping centre shuttle and 2 restaurants are available.

  • Free WiFi
  • Options for a bite to eat or a refreshing drink include 2 restaurants, a coffee shop, a poolside bar and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, a steam room and a sauna
  • Within a 15-minute walk of Gold Souk and Al Ghurair Centre
  • Free shopping centre shuttle service

Carlton Tower Hotel ratings based on 7 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Carlton Tower Hotel

Everyone (4) Couples (1) Family (1)
5 out of 5
Excellent amazing staff always willing to help and very friendly.

Posted by on 26 Feb 2020

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Comment from Hotel Management

28 Feb 2020 by Reybie Iting

Dear Guest, Thank you for staying at Carlton Tower Hotel I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. We highly appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We certainly cannot wait to welcome you back soon. Yours sincerely, Reybie Iting Front Office Manager

5 out of 5
Awesome experience But need to improve Room Services. And Remove the Limitation of must having Coffee to be in swimming pool or. Beer must in any Night club. No Easy leisure was available. Everything was bound to food and Money charge

Posted by , from Pakistan on 24 Oct 2018

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Comment from Hotel Management

29 Oct 2018 by Reybie

Dear Mr. Sikandar, Thank you for staying at Carlton Tower Hotel I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. We highly appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We certainly cannot wait to welcome you back soon. Yours sincerely, Reybie Iting Front Office Manager

4 out of 5

overall for location and views the hotel is great

overall for location and views the hotel is great, but the room attendant left a lot to be desired, we were a couple in the room , but the room was set for 1 person ( glasses,cup toiletries etc ) we had to keep asking for the additional items , and what we received varied day by day . there was but shells and other debris on the floor that remained throughout our stay (12 days ) we made the attendant aware but nothing changed . we have stayed here several times and each time there has been maintenance issues but tove fare they do eventually resolve them !

Posted by , from worthing uk on 12 Jan 2018

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Comment from Hotel Management

19 Jan 2018 by Juliet

Dear Valued Guest Thank you for choosing to stay at The Carlton Tower Hotel Also, we appreciate you for taking the time to give invaluable feedback. I would like to offer our sincere apologies for your inconvenience. I have discussed the matter with the Department Head concerned and I am much alarmed that such issue was not communicated and rectified immediately. I would like to assure you that the necessary improvements and action will be taken to ensure this will not occur in the future. We hope to welcome you back soon. Yours sincerely, Hosni Abdelhadi CEO , Carlton Hotels And Suites

4 out of 5
Ok

Posted by on 5 May 2023

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Comment from Hotel Management

8 May 2023 by Vidya

Dear GuestGreetings from The Carlton Tower Hotel!Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind regards,Vidya Adams,Cluster Director of Operations

4 out of 5

Posted by on 2 Jan 2020

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Comment from Hotel Management

6 Jan 2020 by Reybie

Dear Sir/Madam, Thank you for staying at Carlton Tower Hotel I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. We highly appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We certainly cannot wait to welcome you back soon. Yours sincerely, Reybie Iting Front Office Manager

2 out of 5
Guter Standort. Für 1DH kommt man mit dem Wassertaxi auf die andere Seite. Das Hotel hat im besten Fall 3 Sterne verdient. Würde fast

Posted by on 29 Jan 2019

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2 out of 5
Rähmä, ei näkynyt eurosport kanava televisiosta p

Posted by , from Vantaa on 28 Feb 2018

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Comment from Hotel Management

13 Mar 2018 by Reybie

Dear Mr. Rahman, Thank you for choosing to stay at The Carlton Tower Hotel Also, we appreciate you for taking the time to give invaluable feedback. I would like to offer our sincere apologies for any inconvenience. I have discussed the matter with the Department Head concerned and we will look into this matter. I would like to assure you that the necessary improvements for the near future. We hope to welcome you back soon. Yours sincerely, Hosni Abdelhadi CEO , Carlton Hotels And Suites

About the Carlton Tower Hotel

Location Baniyas Street, Dubai, 1955

Property Features

Carlton Tower Hotel offers its guests a sauna and a fitness centre. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. Business amenities include a business centre and meeting rooms. A nightclub, spa services, and a terrace are also featured at the business-friendly Carlton Tower Hotel. You'll have access to the outdoor pool at a partner property. An airport shuttle (available 24 hours) is available for a fee. Smoking is allowed in designated areas at this 4-star Dubai hotel.

  • 158 guestrooms or units
  • 11 levels
  • 2 dining venues
  • Conference rooms
  • Nightclub
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Bar by the pool

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Metro station: Baniyas Square Station (0.5 km / 0.3 mi)
  • Property shuttles: Free shopping centre shuttle; airport shuttle

Room Amenities

Carlton Tower Hotel offers 158 accommodations with minibars and a safe. Each accommodation is individually furnished and decorated. Televisions come with cable channels. Bathrooms include a shower, bidets, complimentary toiletries and hairdryers. This Dubai hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

  • Minibar
  • In-room dining (24 hours)
  • Television
  • Cable channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Climate control
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 10:30 AM.

La Marguerite – This restaurant serves breakfast, lunch and dinner.

Arbat – On-site theme restaurant.

Cafe De Creek – On-site café.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Ski lessons available nearby
  • Golf lessons available nearby

Spa Services

Guests can pamper themselves by indulging in the on-site spa services. There are 3 treatment rooms. Services include Swedish massages, Thai massages, body scrubs and manicures and pedicures.

  • Swedish massage
  • Number of treatment rooms 3
  • Thai massage
  • Manicures and pedicures
  • Body scrubs
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 12:30 PM

Payment types

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Carlton Tower Hotel

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve on-site parking

This property accepts credit cards, debit cards and cash

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available through room service
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AED 1000 per stay
  • A tax is imposed by the city: AED 15.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AED 68 per person
  • Airport shuttle fee: AED 105 per room (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Carlton Hotel Tower
  • Carlton Tower
  • Carlton Tower Dubai
  • Carlton Tower Hotel
  • Carlton Tower Hotel Dubai
  • Hotel Carlton Tower
  • Carlton Tower Hotel Dubai
  • Carlton Tower Hotel Hotel
  • Carlton Tower Hotel Dubai
  • Carlton Tower Hotel Hotel Dubai

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.