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Crowne Plaza Festival City by IHG

5.0 star property

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Photo gallery for Crowne Plaza Festival City by IHG

Outdoor pool, open 7:00 AM to 8:00 PM, pool umbrellas, pool loungers
Exterior
Exterior
View from room
Breakfast, lunch, dinner served; Mediterranean cuisine, pool views

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Hot tub
  • Bar
  • Spa
  • Breakfast available
  • Housekeeping

Explore the area

Map
Dubai Festival City, Dubai
  • Dubai Festival City Mall
    ‪9 min walk‬
  • Dubai Creek
    ‪9 min walk‬
  • City Centre Deira
    ‪6 min drive‬
  • Dubai (DXB-Dubai Intl.)
    ‪11 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Minibar, in-room safe, desk, soundproofing

Standard Room, 1 King Bed

  • 31 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (Waterfront View)

Minibar, in-room safe, desk, soundproofing

Premium Room, 1 King Bed (Waterfront View)

  • 36 sq m
  • Water view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Single Beds (Waterfront View)

Minibar, in-room safe, desk, soundproofing

Standard Room, 2 Single Beds (Waterfront View)

  • 33 sq m
  • Water view
  • Sleeps 3
  • 2 Single Beds

View all photos for Standard Room

Minibar, in-room safe, desk, soundproofing

Standard Room

  • City view
  • Sleeps 2
  • 1 Single Bed

View all photos for Suite (Diplomatic)

Minibar, in-room safe, desk, soundproofing

Suite (Diplomatic)

  • 120 sq m
  • Water view
  • Sleeps 4
  • 1 Single Bed

View all photos for Standard Room, 2 Single Beds

Minibar, in-room safe, desk, soundproofing

Standard Room, 2 Single Beds

  • 31 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Suite, 1 Bedroom (Waterfront View)

Suite, 1 Bedroom (Waterfront View) | Minibar, in-room safe, desk, soundproofing

Suite, 1 Bedroom (Waterfront View)

  • 83 sq m
  • Water view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Waterfront View)

Minibar, in-room safe, desk, soundproofing

Standard Room, 1 King Bed (Waterfront View)

  • 33 sq m
  • Water view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room (Waterfront View)

Minibar, in-room safe, desk, soundproofing

Standard Room (Waterfront View)

  • 34 sq m
  • Water view
  • Sleeps 2
  • 1 Single Bed

Similar properties

Room

InterContinental Dubai Festival City by IHG

  • Pool
  • Spa
  • Kids pool
  • Parking included
4.6 out of 5, Wonderful, (602)
The price is CHF 412
for 1 room
includes taxes & fees
21 Feb - 22 Feb
InterContinental Dubai Festival City by IHG

About this property

Crowne Plaza Festival City by IHG

Luxury Dubai hotel in Dubai Festival City with a full-service spa
Along with a full-service spa, this smoke-free hotel has an outdoor pool and a restaurant. Free WiFi in public areas is provided, as well as free valet parking, a free area shuttle and free train station pick-up. Additionally, a health club, a bar/lounge and a poolside bar are on-site.
Crowne Plaza Festival City by IHG offers 316 accommodations with minibars and a safe. Plasma televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit, bathrobes, slippers and bidets.

This Dubai hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

An outdoor pool, a children's pool and Access to hot tub are on site. Other recreational amenities include a health club and a sauna.
Spa InterContinental has 10 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and detox wraps. The spa is equipped with a hot tub.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at Crowne Plaza Festival City by IHG. During your stay, you're just a quick walk from Dubai Creek. Enjoy features like free WiFi in public areas, free valet parking and free train pick-up service.
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy Mediterranean cuisine and a poolside location while dining at Zaytoun
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Treat yourself to facials, body treatments or body wraps at Spa InterContinental
  • Services include babysitting, a children's club and dry cleaning/laundry
  • On-site recreation includes a gym, a steam room and a sauna
  • 9 minutes on foot from Dubai Festival City Mall
  • Free train station pick-up, train station drop-off and local-area shuttle service
Crowne Plaza Festival City by IHG offers its guests a full-service spa, an outdoor pool, and a health club. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre, 11 meeting rooms, and limo/town car service. A children's pool, a hot tub, and a sauna are also featured at the luxury Crowne Plaza Festival City by IHG. An area shuttle within 10 kilometres, A train station pick-up shuttle and A train station drop-off shuttle are free. Self parking and valet parking are free.

This 5-star Dubai hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and at the weekend from 6:30 AM to 11:00 AM.
Zaytoun – This poolside restaurant specialises in Mediterranean cuisine and serves breakfast, lunch and dinner. Guests can enjoy al fresco dining (weather permitting).
Belgian Beer Cafe Dubai – This pub serves brunch, lunch and dinner. Open daily.
Mazar Lounge – This café specialises in international cuisine and only serves light fare. Open daily.
24-hour room service is available.

Languages

Arabic, Chinese (Mandarin), English, Filipino, French, German, Hindi, Italian, Portuguese, Romanian, Russian, Spanish, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free area shuttle up to 10 kilometres
  • Area shuttle
  • Free train station pick-up shuttle from 6:00 AM to midnight
  • Train station shuttle at scheduled times
  • Free train station drop-off
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; AED 112 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Belgian Beer Cafe Dubai
  • Mazar Lounge
  • Zaytoun

Things to do

  • Bicycle storage
  • Children's club
  • Children's pool
  • Full-service spa
  • Health club
  • Outdoor pool
  • Sauna
  • Shopping
  • Spa tub
  • Steam room

Family friendly

  • Children's club (surcharge)
  • Children's pool
  • Free area shuttle
  • Free cot
  • In-room babysitting
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 11 meeting rooms
  • Business centre
  • Computer station
  • Conference centre

Outdoors

  • Barbecue grill
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 10 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Detox wraps
  • Facials
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible train station shuttle
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Plasma TV with premium channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for AED 150.0 per stay.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: AED 20.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AED 112 per person
  • Rollaway bed fee: AED 150.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 7:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Crowne Plaza Festival
Crowne Plaza Festival City
Crowne Plaza Festival City Dubai
Crowne Plaza Festival City Hotel
Crowne Plaza Festival City Hotel Dubai
Festival City Crowne Plaza
Crowne Plaza Dubai Festival City Hotel Dubai
Crowne Plaza Festival City
Crowne Plaza Festival City by IHG Hotel
Crowne Plaza Festival City by IHG Dubai
Crowne Plaza Festival City an IHG Hotel
Crowne Plaza Festival City by IHG Hotel Dubai

Crowne Plaza Festival City by IHG Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 715 out of 1003 reviews
Rating 8 - Good. 231 out of 1003 reviews
Rating 6 - Okay. 32 out of 1003 reviews
Rating 4 - Poor. 13 out of 1003 reviews
Rating 2 - Terrible. 12 out of 1003 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Always love staying here
Stayed 4 nights in Oct 2024

10/10 Excellent

Althea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Zainab

Stayed 2 nights in Oct 2024

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Kerolos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2024

10/10 Excellent

Philip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had the pleasure of staying at the Crowne Plaza Dubai Festival City, and my experience was nothing short of exceptional. The moment I stepped into my room, I was struck by the tasteful finishings and practical design. The spacious corner office with large windows offered breathtaking views of the city, perfectly blending business and leisure. The climate control system was highly efficient, maintaining a comfortable temperature throughout my stay. I appreciated the smoke-free environment, a significant plus for health-conscious travelers like myself. The hotel's amenities and services were top-notch, catering to both business and leisure needs. From the modern fitness center to the excellent dining options, every aspect of my stay was welltaken care of. The location, connected to the Dubai Festival City Mall, offered unparalleled convenience for shopping, dining, and entertainment. What truly stood out was the exceptional service from the friendly and attentive staff. They went above and beyond to ensure my comfort and make my stay unforgettable. I highly recommend the Crowne Plaza Dubai Festival City to anyone visiting Dubai. Its perfect blend of style, comfort, and convenience makes it an ideal choice for both business travelers and leisure seekers. Rating: 5/5 stars.
Stayed 4 nights in Oct 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2024

10/10 Excellent

faizan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff working are so amazing and make the stay pleasant.
Stayed 1 night in Sep 2024

10/10 Excellent

Claire Rachel

Stayed 4 nights in Sep 2024

10/10 Excellent

STACY A

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The crown plaza is an amazing hotel, and I highly recommend it's anyone who is traveling to dubai
Stayed 23 nights in Sep 2024

10/10 Excellent

Simon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff at best were indifferent. Bathroom facilities and layout was poor. No real outlet for evening meal in the building but nearby mall was good for food.
Stayed 6 nights in Sep 2024

10/10 Excellent

Muhammad

Stayed 2 nights in Aug 2024

10/10 Excellent

Omer

Stayed 9 nights in Aug 2024

10/10 Excellent

Ali, Zahra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good in the hotel thanks for making our vacation such an unforgettable
Stayed 3 nights in Aug 2024

8/10 Good

fahad

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
As an IHG membre i couldnot delay check out beyond 2 pm, despit it was low season. Nearby hotels gave me up to 5 pm sometimes however the lady in reception was strict about that and i understand.
Stayed 2 nights in Aug 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Crowne Plaza Festival City was great! I enjoyed my stay & so convenient to the mall nearby. I had a very nice view overlooking the city & waterfront. There were different sizes of swimming pools spread out which overlooks the water & city landscape. At night you can go downstairs & enjoy a meal or outdoor seating with a big flat screen tv. It’s nice & relaxing. The room was very comfortable; clean & I enjoyed my stay. Breakfast included hot & cold meals & you can get latte, cappuccino's. There’s a nice walkway with a view & festival city mall was easy to walk around. It’s not as big as the other malls but it’s convenient to its hotel proximity. It has a view. Just take a taxi & you’re on your way to explore the highlights of Dubai💫
Stayed 1 night in Aug 2024

10/10 Excellent

Mona

Liked: Cleanliness, staff & service, property conditions & facilities
Tnx to all
Stayed 1 night in Aug 2024

10/10 Excellent

Muhammad Musa

Stayed 2 nights in Jul 2024

8/10 Good

Nehal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t like bathroom
Stayed 6 nights in Jul 2024

10/10 Excellent

Wasan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and the room perfect the girl at the reception so nice and helpful
Stayed 1 night in Jul 2024

10/10 Excellent

Ahmad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Jeffery

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!!!
Can-tear-a provided us with the BEST room service ever! He is a great worker!
Stayed 5 nights in Jun 2024

10/10 Excellent

Junaid, Marietta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024