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Hilton Dubai Palm Jumeirah

5.0 star property

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Photo gallery for Hilton Dubai Palm Jumeirah

View from room
Executive Suite, 1 Bedroom, Balcony, Sea View | View from room
Sports facility
2 outdoor pools, free pool cabanas, pool umbrellas
Executive lounge

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Pool
  • Breakfast available
  • Room service
  • Spa
  • On private beach

Explore the area

Map
Palm Jumeirah Trunk Road, Dubai
  • Nakheel Mall
    ‪14 min walk‬
  • The View at The Palm
    ‪16 min walk‬
  • The Pointe
    ‪5 min drive‬
  • Dubai (DXB-Dubai Intl.)
    ‪29 min drive‬

Room options

View all photos for Room, 2 Double Beds, Balcony

Minibar, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Balcony

  • 40 sq m
  • Partial sea view
  • Sleeps 3
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed, Sea View

Minibar, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed, Sea View

  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Balcony, Sea View

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 2 Double Beds, Balcony, Sea View

  • 40 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Executive Room, 2 Double Beds, Balcony

Minibar, in-room safe, desk, laptop workspace

Executive Room, 2 Double Beds, Balcony

  • 40 sq m
  • Partial sea view
  • Sleeps 3
  • 2 Double Beds

View all photos for Presidential Suite, Terrace, Sea View

Presidential Suite, Terrace, Sea View | Living area | 55-inch LED TV with satellite channels, TV, toys

Presidential Suite, Terrace, Sea View

  • 220 sq m
  • Sleeps 6
  • 1 King Bed

View all photos for Royal Suite, Balcony, Sea View

Royal Suite, Balcony, Sea View | Living area | 55-inch LED TV with satellite channels, TV, toys

Royal Suite, Balcony, Sea View

  • 390 sq m
  • Sleeps 6
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Balcony, Sea View

View from room

Suite, 1 Bedroom, Balcony, Sea View

  • 80 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Room, 1 King Bed, Balcony

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed, Balcony

  • 40 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms

Minibar, in-room safe, desk, laptop workspace

Suite, 2 Bedrooms

  • Partial sea view
  • Sleeps 6
  • 3 King Beds

View all photos for Executive Room, 1 King Bed, Balcony, Corner

Minibar, in-room safe, desk, laptop workspace

Executive Room, 1 King Bed, Balcony, Corner

  • 56 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 2 Double Beds, Balcony, Sea View

Minibar, in-room safe, desk, laptop workspace

Executive Room, 2 Double Beds, Balcony, Sea View

  • 40 sq m
  • Park view
  • Sleeps 3
  • 2 Double Beds

View all photos for Premium Room, 1 Double Bed

Minibar, in-room safe, desk, laptop workspace

Premium Room, 1 Double Bed

  • Partial sea view
  • Sleeps 3
  • 1 Double Bed

View all photos for Executive Room, 1 King Bed, Balcony

Minibar, in-room safe, desk, laptop workspace

Executive Room, 1 King Bed, Balcony

  • 40 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom, Balcony, Sea View

Executive Suite, 1 Bedroom, Balcony, Sea View | View from room

Executive Suite, 1 Bedroom, Balcony, Sea View

  • 124 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Balcony, Sea View

Minibar, in-room safe, desk, laptop workspace

Executive Room, 1 King Bed, Balcony, Sea View

  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony, Sea View

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, Balcony, Sea View

  • 40 sq m
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony, Corner

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed, Balcony, Corner

  • 56 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom, Balcony, Sea View

View from room

Deluxe Suite, 1 Bedroom, Balcony, Sea View

  • 83 sq m
  • Park view
  • Sleeps 4
  • 1 King Bed

View all photos for Family Room, 1 King Bed (Connecting Rooms)

Minibar, in-room safe, desk, laptop workspace

Family Room, 1 King Bed (Connecting Rooms)

  • 80 sq m
  • Partial sea view
  • Sleeps 5
  • 1 King Bed

View all photos for Family Room, 1 King Bed, Sea View (Deluxe, Connecting Rooms)

Family Room, 1 King Bed, Sea View (Deluxe, Connecting Rooms) | Minibar, in-room safe, desk, laptop workspace

Family Room, 1 King Bed, Sea View (Deluxe, Connecting Rooms)

  • 80 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Balcony

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible, Balcony

  • 40 sq m
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Sea View (Cabana)

Minibar, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Sea View (Cabana)

  • Sea view
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite, Terrace, Sea View (Imperial)

Suite, Terrace, Sea View (Imperial) | Living area | 55-inch LED TV with satellite channels, TV, toys

Suite, Terrace, Sea View (Imperial)

  • 352 sq m
  • Sleeps 6
  • 1 King Bed

Similar properties

Beach

Marriott Resort Palm Jumeirah, Dubai

  • On private beach
  • Pool
  • Hot tub
  • Spa
4.5 out of 5, Wonderful, (189)
The price is CHF 814
for 1 room
includes taxes & fees
20 Feb - 21 Feb
Marriott Resort Palm Jumeirah, Dubai

About this property

Hilton Dubai Palm Jumeirah

Luxury resort on the beach, with 2 outdoor pools
Catch some rays on Hilton Dubai Palm Jumeirah's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the resort's 10 restaurants. Housekeeping is available on request.
Hilton Dubai Palm Jumeirah offers 605 air-conditioned accommodations with minibars and espresso makers. This accommodation offers separate sitting areas and includes dining tables. 55-inch LED televisions come with satellite channels. Bathrooms include a separate bath and shower, bathrobes, slippers and bidets.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include a safe and complimentary bottles of water. Housekeeping is offered on a daily basis and change of bedsheets can be requested. Housekeeping is provided on request.

A private beach and a health club are featured at the resort. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a 24-hour fitness centre.

Children aged under 16 years old are not allowed in the swimming pool without adult supervision. Guests aged under 18 years old are not allowed in the fitness facility or hot tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 8 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the pool at Hilton Dubai Palm Jumeirah. During your stay, you're just a quick walk from Palm Islands. Free WiFi in public areas, free valet parking and 2 outdoor pools are available.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free valet parking and self-parking
  • Enjoy international cuisine with a beachfront location at Jones The Grocer, one of the property's 10 restaurants and 3 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the 2 outdoor pools
  • Indulge with massages, manicures and pedicures or body wraps at the spa
  • Services include a free children's club, a lifeguard on-site and dry cleaning/laundry
  • On-site recreation includes a private beach, a gym and a steam room
  • Guests have great things to say about the pool and the helpful staff
  • 14 minutes by foot from Nakheel Mall and a 5-minute drive from The Pointe
  • Airport pick-up shuttle service available for a fee
Simply walk outside to feel the sun on your face at the white sand beach. Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with cabanas (surcharge) and umbrellas. At Hilton Dubai Palm Jumeirah, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 10 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar and a poolside bar. Public spaces have free WiFi. This luxury resort also offers a complimentary children's club, a children's pool and a health club. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Dubai resort.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 11:00 AM.
Jones The Grocer – This beachfront bistro specialises in international cuisine and serves breakfast, lunch and dinner. A children's menu is available. Happy hour is offered.
Trader Vic's Palm – This cocktail bar specialises in Pan-Asian cuisine and serves brunch and dinner. Happy hour is offered. Open daily.
McGettigan's Factory Palm – This pub specialises in Irish cuisine and serves brunch, lunch and dinner. Happy hour is offered. Open daily.
Barfly by Buddha Bar – Overlooking the ocean, this rooftop bar specialises in Asian cuisine and serves brunch and dinner. Happy hour is offered. Open daily.
CLAW BBQ PALM – This theme restaurant specialises in American cuisine and serves brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open daily.
Late-night fare is available from 24-hour room service.

Languages

Arabic, Dutch, English, Filipino, French, German, Hindi, Russian, Spanish, Swahili, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour airport pick-up shuttle at scheduled times and on request for a surcharge
  • Free secured, covered self parking on site
  • Free secured, covered valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:00 AM for a fee: AED 150 for adults and AED 75 for children
  • 10 restaurants
  • 3 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar

Restaurants on site

  • Barfly by Buddha Bar
  • CLAW BBQ PALM
  • Jones The Grocer
  • McGettigan's Factory Palm
  • Trader Vic's Palm

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Beach volleyball
  • Beach yoga
  • Children's pool
  • Designer stores
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Playground
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • 2 outdoor pools
  • Baby toys
  • Children's pool
  • Children's toys
  • Dining table
  • Free children's club
  • Free cot
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 12 meeting rooms
  • Business centre
  • Conference centre (4,553 square foot of space)

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool umbrellas
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Doorbell and phone notification
  • Front entrance ramp
  • Lift (150 centimetre wide door)
  • Valet for wheelchair-equipped vehicles
  • Visual doorbell notification
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Bidet
  • Dressing gowns
  • Hair dryer
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch LED TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AED 300.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: AED 20.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AED 150 for adults and from AED 75 for children
  • Airport shuttle fee: AED 250 per room
  • Airport shuttle fee per child: AED 250 (up to 18 years old)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AED 300.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments and cash
Mobile payment options include: Google Pay, Apple Pay and Samsung Pay
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
This property uses solar energy
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Hilton Dubai Palm Jumeirah offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hilton Dubai Palm Jumeirah Dubai
Hilton Dubai Palm Jumeirah Resort
Hilton Dubai Palm Jumeirah Resort Dubai

Hilton Dubai Palm Jumeirah Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 347 out of 465 reviews
Rating 8 - Good. 65 out of 465 reviews
Rating 6 - Okay. 30 out of 465 reviews
Rating 4 - Poor. 9 out of 465 reviews
Rating 2 - Terrible. 14 out of 465 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Angus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room, good view, good location
Stayed 4 nights in Oct 2024

10/10 Excellent

Ma Corazon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staffs were very friendly and accommodating especially all the Filipinos that I’ve encountered. Hotel was perfect.
Stayed 2 nights in Nov 2024

10/10 Excellent

Ivan

Stayed 2 nights in Nov 2024

10/10 Excellent

Paul

Stayed 3 nights in Oct 2024

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the hotel is very professional and super polite .
Stayed 4 nights in Oct 2024

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and people
Stayed 1 night in Nov 2024

10/10 Excellent

Adesegun

Stayed 4 nights in Oct 2024

10/10 Excellent

jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Just as expected Lovely hotel
Stayed 8 nights in Oct 2024

10/10 Excellent

Craig

Stayed 1 night in Oct 2024

10/10 Excellent

Almothana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and staff
Stayed 2 nights in Oct 2024

10/10 Excellent

Mette

Travelled with group
Stayed 5 nights in Oct 2024

6/10 Okay

Philip

Long queue for breakfast, poor choice for evening buffet bad smell in room
Stayed 7 nights in Oct 2024

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All excellent
Stayed 3 nights in Oct 2024

10/10 Excellent

zille

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 8 nights in Oct 2024

8/10 Good

Marianne

Stayed 8 nights in Oct 2024

2/10 Terrible

Arun

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Not customer centric staff and racial discrimination what we have undergone.
Stayed 2 nights in Oct 2024

10/10 Excellent

Burak

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful and kind
Stayed 6 nights in Oct 2024

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anniversary Treat
We booked as part of our 30 Year Wedding Anniversary celebrations and stayed for 6 nights. Check it was quick and we were shown to a deluxe sea view room which was absolutely stunning and probably one of the most modern and clean hotel rooms we have ever stayed in !!! They had left us a complimentary an anniversary cake which tasted delicious. We were on a half board basis which meant you could use the array of their restaurants for either lunch or dinner and had a 150 AED credit per person. The half board basis included food only. Breakfast was buffet style with an amazing choice of the usual fried breakfast and eggs anyway you wanted and omelettes. Pastries galore, fruit, cereal hams and cheeses. Everything you could think of was offered at breakfast. We ate at Claw, Trader Vics, Jones the Grocer and the buffet restaurant, all of which had a wonderful choice and delicious food. We didnt use the sushi restaurant called Barfly but did have a few cocktails there and the view over the palm from there was stunning. The staff and service at this hotel are second to none and cleanliness is impeccable. We are already planning a return trip.
Stayed 6 nights in Oct 2024

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2024

8/10 Good

Simon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My recent stay at the Hilton Jumeirah Beach was a mixed bag. While the hotel boasted excellent hard-working staff and top-notch dining facilities, there were a few areas where improvements could be made. The staff at the Hilton Jumeirah Beach were truly exceptional. They were friendly, helpful, and always willing to go the extra mile to ensure our comfort and satisfaction. From the moment we arrived, we were made to feel welcome and valued. The hotel's dining facilities were also top-notch. The restaurants offered a wide variety of delicious cuisine, and the service was impeccable. Whether you're looking for a casual meal or a fine dining experience, the Hilton Jumeirah Beach has something to offer. However, there were a few areas where the hotel fell short. One of my main concerns was the safety of the swimming pool access at the pool bar entrance. The steps leading into the pool are quite deep, and it's easy to lose your footing, especially when the pool is crowded. It would be beneficial to consider adding a few more shallow steps or a ramp to improve safety. Additionally, I believe the hotel could cater more to older visitors. The music and band volume in the hotel bars can be quite loud and rowdy, which may not be suitable for everyone. Perhaps offering quieter options or designated areas for those seeking a more relaxed atmosphere would be beneficial. Overall, my stay at the Hilton Jumeirah Beach was enjoyable, and I would recommend it.
Stayed 7 nights in Sep 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, property conditions & facilities
Superb...4th time this year!
Stayed 5 nights in Oct 2024

10/10 Excellent

Faryal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location. So many dining options. Staff was courteous and always willing to help. I really enjoyed my stay at Hilton.
Stayed 6 nights in Sep 2024

10/10 Excellent

Itzhak

Liked: Cleanliness, staff & service, property conditions & facilities
The manager was very helpful her name is Angie. Wonderful lady .
Stayed 2 nights in Oct 2024

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Excellt
Stayed 3 nights in Sep 2024

6/10 Okay

jamie

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities
The rooms are very nice and clean. However, the pool was little dirty for me every day, and requesting an extra pool towel felt like asking for a free night’s stay. During checkout, I encountered issues. Although I had paid using my Expedia points, the staff claimed I hadn’t paid and wouldn’t let me leave the hotel. Instead of contacting Expedia themselves, they asked me to do it or pay for the room again. This hotel is suitable if you're without kids, but there are too many stairs to the pool if you have a buggy. Getting the free bottled tap water was a nightmare as it was located in the same place you get the towels. Again, one bottle at a time for a family of four doesn’t last long. Hilton, the price of the room doesn’t justify the service you get at the hotel.
Stayed 2 nights in Aug 2024