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3.9 out of 5
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"Having stayed here many times before I was shocked to have such an average experience. For me St. Helens has become a three star hotel and is not the ... " More

By a verified traveller on Fri 12 Aug 2022

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Premium Room, Garden View

Bed Count 2 Queen Beds Maximum Occupancy 2 Max

Standard Room

Bed Count 2 Queen Beds Maximum Occupancy 2 Max

Family Room

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, Balcony

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Superior Room

Bed Count 2 Queen Beds Maximum Occupancy 2 Max

Radisson Blu St. Helen's Hotel ratings based on 23 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Radisson Blu St. Helen's Hotel

Everyone (9) Couples (4) Family (7)
3 out of 5
Having stayed here many times before I was shocked to have such an average experience. For me St. Helens has become a three star hotel and is not the five star it once was. No door man on arrival. When I went to the room I notice lots of dust mites crawling on granite tops. Tv shelf dusty and shower curtain mouldy. Family room was not the same size as last year. The beds were small doubles and with wriggling children a bigger bed would have been welcomed. Breakfast staff kind and polite. Unfortunately we had a terrible dinner experience. 2 gluten free orders and a diary free order. Gluten free arrived with battered onions on top. When sent back it came back out with onions scrapped off. My food was contaminated. No sides arrived with main even though ordered and requested 3 times….daughters diary free burger came loaded with cheese and when sent back again cheese was scraped off. Although manger didn’t charge for meal it left me very cross that in 2022 allergies and intolerances disregarded. Such a Shame as it truly is a stunning location and holds many discus memories for us.

Posted by on 12 Aug 2022

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Comment from Hotel Management

4 Sep 2022 by Caitriona

Thank you Kim for your continued support of the hotel and also for your hotel review which we greatly appreciated. We are sorry and disappointed to read of the shortcomings you experienced during your most recent stay, please accept my sincerest apologies for the inconvenience caused and the matter as a whole. This is not the standard of service we strive to deliver and it is clear that we have some work to do. Your feedback is very important to us and it has been shared with the relevant managers so that issues like this do not happen again. Again, thank you for being our guest and we hope that we will have the chance to welcome you back to us again in the future. With kind regards Caitriona

4 out of 5
Couldn't get into the bar even though we had a table booked! Hotel decided to give our table to someone else and tell us to use room service, seriously! Breakfast was really good.

Posted by on 15 Nov 2021

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Comment from Hotel Management

1 Dec 2021 by Eva

Dear Kenneth, Thank you for choosing Radisson Blu St. Helen's Hotel, Dublin. Thank you for taking the time to share your feedback with us. I was disappointed to learn your experience was not up to our usual standard. I have shared your experience with our Food and Beverage Director following your response to ensure ongoing improvements with our product and service. Many thanks and take care, Eva

5 out of 5
Beautiful hotel, lovely restaurant, food was excellent . Staff were so friendly and accommodating and you could see that they loved working there . There was a great sense of camaraderie amongst themThe outdoor dining and garden area is truly beautiful

Posted by on 3 Jul 2021

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5 out of 5
Cleanliness, hotel staff and hotel location. Also charge was reasonable compared to similar standard hotels in Dublin.

Posted by on 7 Feb 2020

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Comment from Hotel Management

24 Feb 2020 by Alex

Dear Guest, Thank you so much for taking the time to give us a review. It is a pleasure to receive your kind words and we hope to be able to welcome you back again soon. Kind regards, Alex

5 out of 5
Beautiful hotel, love the business class suite with a gorgeous large balcony, staff very helpful and friendly.

Posted by on 1 Dec 2019

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Comment from Hotel Management

24 Dec 2019 by Caitriona

Thank you for staying with us and also for your kind review which we greatly appreciate. We are delighted that you enjoyed your stay in the hotel and we hope to see you again when next in the area. Sending you the very best wishes for this festive season and 2020. With kind regards Caitriona

4 out of 5
Hotel was lovely however rooms are very hot with no air conditioning working

Posted by on 31 Jul 2019

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Comment from Hotel Management

1 Aug 2019 by Stephen

Dear Guest, Many thanks for your overall positive feedback and constructive feedback. We are delighted to see you enjoyed your time with us overall and are delighted you got to enjoy our service and please rest assured we are working on our Air Conditioning at this time. We hope to welcome you back to to St. Helen's in the near future Kind regards, Stephen and the Team

4 out of 5
The hotel was fantastic, the people working there, too. What was really disturbing were the air conditions we heard from other rooms. It must be an old system. And we had bad luck, our room neighbours let them work all nights long. An they are really noisy. We don't understand who needs such an air condition in Ireland? That was the only thing that was not good for us. But being able to sleep is important, isn't it. Kind regards, N. & M. Uebelhart

Posted by on 28 Jul 2019

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Comment from Hotel Management

29 Jul 2019 by Stephen

Dear Guest, Many thanks for your mostly positive feedback. We apologise for the issue you experienced with Air Conditioning, we are working on this at this very moment. We are delighted to see you enjoyed your time with us and hope to welcome you back to to St. Helen's in the near future Kind regards, Stephen and the Team

4 out of 5
Pros Very pleasant, helpful staff throughout the hotel. Quick check in and check out. Excellent breakfast. Cons TV connection was poor. Programmes kept stopping mid way. Heating/air con was noisy.

Posted by on 16 Jul 2019

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Comment from Hotel Management

16 Jul 2019 by Stephen

Dear Guest, Many thanks for your overall positive feedback. We are delighted to see you enjoyed your time with us. Thank you for raising your point re. TV. If it was possible at all to contact our Guest Relations Manager Ciaran at ciaran.odwyer@radissonblu.com in order to identify which bedroom you stayed in that would be very much appreciated to allow us to look into this further. We do hope to welcome you back to to St. Helen's in the near future Kind regards, Stephen and the Team

2 out of 5
Non-existent gym; extremely expensive restaurant with bad food; smelly room

Posted by on 5 Jul 2019

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Comment from Hotel Management

7 Jul 2019 by Caitriona

We would like to take the time to thank you J for reviewing your recent stay at the Radisson Blu St Helen’s Hotel. Over the course of your visit, it is clear to see there were a number of areas in which we have let you down. Please accept my sincere apologies. We can assure you that the difficulties which you describe is not reflective of the experience that we wish to create for our guests. Your feedback is very important to us and it will not go unaddressed. We hope to see you back with us again in the future. With many thanks, Caitriona

4 out of 5

Posted by on 28 May 2019

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Comment from Hotel Management

1 Jun 2019 by Ciaran

Many thanks for your excellent review, we are delighted to hear that you enjoyed your time with us. We look forward to welcoming you back soon. Kind regards, Ciaran.

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.