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 East Grinstead •1 Room
 East Grinstead • 1 Room
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Crowne Plaza Felbridge - Gatwick, an IHG Hotel

4-star property
London Road, Felbridge, East Grinstead, England 044 511 21 42
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3.7 out of 5
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See all 12 ebookers Reviews

"Enjoyed my stay. The room was nice, bed was very comfortable and liked the bath and shower. " More

By a verified traveller on Tue 11 Jul 2023

Points Of Interest

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Premium Room, 1 King Bed, Business Lounge Access (Super King)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Accessible (Super King)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Premium Room, 1 King Bed (Super King)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 Queen Bed (Bath)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Premium Room

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the breakfast at Crowne Plaza Felbridge - Gatwick, an IHG Hotel. During your stay, you'll be within walking distance of Worth Way Country Park. Features include free WiFi in public areas and free self-parking, plus a full-service spa.

  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Indulge with facials, aromatherapy or body scrubs at Chakra Spa
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a gym and a steam room
  • Guests have great things to say about the clean guestrooms and the breakfast
  • 8 minutes by car from Tulley's Farm and 8 minutes from Wakehurst Place

Crowne Plaza Felbridge - Gatwick, an IHG Hotel ratings based on 12 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Crowne Plaza Felbridge - Gatwick, an IHG Hotel

Everyone (7) Couples (3)
5 out of 5
Enjoyed my stay. The room was nice, bed was very comfortable and liked the bath and shower.

Posted by on 11 Jul 2023

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Comment from Hotel Management

12 Jul 2023 by Aj

Dear Thomas, Thank you for taking the time to leave such a nice score. I was delighted to read that you enjoyed your time with us and I will share your comments with the rest of the team. Thank you again and we look forward to welcoming you back in the future. Kind regards Aymen – Front Office Manager

2 out of 5

Posted by on 31 May 2023

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Comment from Hotel Management

1 Jun 2023 by AJ

Dear Jack,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza FELBRIDGE - GATWICK.I would like to start by apologizing to you for not meeting your expectations which caused a bad score . We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments.Kind regards Aymen – Front Office Manager

5 out of 5
Simply 10/10. Thank you Mark for breakfast, Becky at reception and all the staff who made the hotel a place to remember.

Posted by on 13 Sep 2022

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Comment from Hotel Management

10 Mar 2023 by AJ

Dear Ashley Thank you for taking the time to leave such a nice review. I was delighted to read that you enjoyed your time with us and I will share your comments with the rest of the team. Thank you again and we look forward to welcoming you back in the future. Kind regards Aymen – Front Office Manager

5 out of 5

Posted by on 8 Feb 2022

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2 out of 5
For the price of the room i would have preferred a better view than under a fire escape below leaking guttering.

Posted by on 19 May 2021

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Comment from Hotel Management

24 May 2021 by Quin Holtzhuizen, General Manager

Thank you for your feedback, I'm so sorry to hear that your stay with us was disappointing. Please get in touch with the hotel directly if you would like to discuss the matter further. Best regards

4 out of 5
The staff we're very friendly, and explained the situation very well.

Posted by on 15 Jul 2020

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5 out of 5
Generally very good, room clean, and well maintained. The only issue is the wardrobe and safe - these were by the entrance to the room and due to a poorly designed light set up in the room the only way use both the wardrobe and the safe was by using the torch on my phone.

Posted by on 30 Dec 2019

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4 out of 5
Nice location. It very far from the airport. I used the spa. Unfortunately the jacuzzi was out of order. The sauna wasn’t very hot and the steam room is very small. My room had no toiletries and I had to ask at reception. I didn’t want to use my travel toiletries.

Posted by on 3 May 2019

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5 out of 5

Posted by on 3 May 2019

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2 out of 5
Club Lounge facilities okay. Club Lounge service and standard on this occasion were non-existant.

Posted by on 27 Sep 2018

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Comment from Hotel Management

27 Sep 2018 by Peter Botterill General Manager

Thank you for taking the time to provide us with your feedback. I hope we can welcome you back in the future. Warm Regards Peter Botterill General Manager

About the Crowne Plaza Felbridge - Gatwick, an IHG Hotel

Location London Road, Felbridge, East Grinstead, England RH19 2BH

Property Features

Crowne Plaza Felbridge - Gatwick, an IHG Hotel offers its guests a full-service spa, an indoor pool, and a steam room. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A business centre and meeting rooms are available. A fitness centre, spa services, and a terrace are also featured at the business-friendly Crowne Plaza Felbridge - Gatwick, an IHG Hotel. Free self parking is available. This 4-star East Grinstead hotel is smoke free.

  • 116 guestrooms or units
  • 2 levels
  • Conference rooms
  • Poolside lounge chairs
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Television in lobby
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , High-speed internet access

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: East Grinstead Station (2.7 km / 1.7 mi)
  • Parking: Free self parking

Room Amenities

Crowne Plaza Felbridge - Gatwick, an IHG Hotel offers 116 air-conditioned accommodations with a safe and complimentary bottles of water. Flat-screen televisions come with satellite channels and pay-per-view films. Bathrooms include baths or showers, dressing gowns, slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Additionally, rooms include coffee/tea makers and a hairdryer. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Films for purchase
  • Coffee maker
  • Bath or shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Dressing gowns
  • Slippers
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Wardrobe or cupboard
  • Desk chair

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily.

Crowne Plaza Felbridge - Gatwick, an IHG Hotel has a restaurant on site.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a steam room and a fitness centre.

  • Golfing on site

Spa Services

Chakra Spa has 5 treatment rooms. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy.

The spa is open selected days. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 17 years old are not allowed in the spa.

  • Number of treatment rooms 5
  • Minimum age to access spa is 17
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Cashless transactions are available

This property uses wind and solar energy

Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses wind and solar energy. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Carbon monoxide detector
  • LGBTQ friendly
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities on-site
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitisation guidelines We're Good To Go (UK)
  • Property follows a brand or regulatory agency's sanitisation guidelines Clean Promise (IHG)
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Renewable energy source - solar
  • Debit cards
  • Gap period enforced between guest stays - 24 hours
  • Renewable energy source - wind

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 16.95 per person
  • Early check-in fee: GBP 50 (subject to availability)
  • Late check-out fee: GBP 10 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Felbridge Gatwick Hotel East Grinstead
  • Crowne Plaza Felbridge Gatwick Hotel
  • Crowne Plaza Felbridge Gatwick East Grinstead
  • Crowne Plaza Felbridge Gatwick
  • Felbridge East Grinstead
  • Crowne Plaza Felbridge - Gatwick East Grinstead
  • Felbridge Hotel East Grinstead
  • Crowne Plaza Felbridge Gatwick
  • Crowne Plaza Felbridge Gatwick an IHG Hotel
  • Crowne Plaza Felbridge - Gatwick, an IHG Hotel Hotel
  • Crowne Plaza Felbridge - Gatwick, an IHG Hotel East Grinstead

You should know

  • Pool access available from 8:00 AM to 9:00 PM
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National Rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.