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Hotel Concord Syracuse, Ascend Hotel Collection

2.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel Concord Syracuse, Ascend Hotel Collection

Standard Room, 2 Queen Beds, Non Smoking | Hypo-allergenic bedding, pillow-top beds, individually decorated
Lobby
Exterior
Hypo-allergenic bedding, pillow-top beds, individually decorated
Free daily continental breakfast

Reviews

7.6 out of 10
Good

Popular amenities

  • Housekeeping
  • Gym
  • Pet-friendly
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
6605 Old Collamer Rd S., East Syracuse, NY, 13057
  • NBT Bank Stadium
    ‪9 min drive‬
  • St. Joseph's Hospital Health Center
    ‪9 min drive‬
  • Clinton Square
    ‪9 min drive‬
  • Syracuse, NY (SYR-Hancock Intl.)
    ‪11 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Hypo-allergenic bedding, pillow-top beds, individually decorated

Standard Room, 2 Queen Beds, Non Smoking

9.6 out of 10
Exceptional
(7 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Hypo-allergenic bedding, pillow-top beds, individually decorated

Room, 1 King Bed, Accessible, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Hypo-allergenic bedding, pillow-top beds, individually decorated

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed with Sofa bed, Non Smoking

Hypo-allergenic bedding, pillow-top beds, individually decorated

Standard Room, 1 King Bed with Sofa bed, Non Smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, pillow-top beds, individually decorated

Standard Room, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 King Bed

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About this property

Hotel Concord Syracuse, Ascend Hotel Collection

Hotel in East Syracuse with free breakfast and 24-hour fitness centre
This smoke-free hotel features a 24-hour fitness centre, a 24-hour business centre and coffee/tea in a common area. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, laundry facilities and a 24-hour front desk are on-site.
Hotel Concord Syracuse, Ascend Hotel Collection offers 110 air-conditioned accommodations with coffee/tea makers and a hairdryer. Each accommodation is individually furnished and decorated. Beds feature pillowtop mattresses. Premium cable televisions are provided. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This East Syracuse hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a 24-hour fitness centre.
The free breakfast at Hotel Concord Syracuse, Ascend Hotel Collection gets high marks from our customers. During your stay, you'll be within walking distance of Brooklawn Golf Course. Features include free WiFi in public areas and free self-parking, plus a 24-hour gym. This property offers pet-friendly amenities, such as an off-lead area.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking
  • Amenities include newspapers, a front desk safe and a 24-hour business centre
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • 10 minutes by car from Syracuse University and 10 minutes from Destiny USA
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including an off-lead area
WiFi is free in public spaces. Business amenities include a 24-hour business centre and meeting rooms. Free breakfast is available daily. A 24-hour fitness centre, a vending machine, and a picnic area are also featured at the business-friendly Hotel Concord Syracuse, Ascend Hotel Collection. Free self parking is available.

This East Syracuse hotel is smoke free.

Guests are served a free continental breakfast on weekdays from 6:00 AM to 9:00 AM and at the weekend from 7:00 AM to 10:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • 24-hour gym

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • Meeting rooms

Outdoors

  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in shower
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 46-inch TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 2:00 AM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 35 lb per pet)
  • Pets cannot be left unattended
  • An off-lead area is available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
On-site parties or group events are strictly prohibited
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.

We should mention

  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Baymont Inn East Syracuse
Baymont East Syracuse
Hotel Concord Syracuse
Best Western Plus East Syracuse Inn
Hotel Concord Syracuse Ascend Hotel Collection
Hotel Concord Syracuse, Ascend Hotel Collection Hotel
Hotel Concord Syracuse, Ascend Hotel Collection East Syracuse

Hotel Concord Syracuse, Ascend Hotel Collection Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 348 out of 1003 reviews" "
Rating 8 - Good. 334 out of 1003 reviews" "
Rating 6 - Okay. 118 out of 1003 reviews" "
Rating 4 - Poor. 108 out of 1003 reviews" "
Rating 2 - Terrible. 95 out of 1003 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Jamie

Stayed 2 nights in Sep 2024

10/10 Excellent

Lamaryia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was very good. The staff was very nice! They even gave my children candy
Stayed 2 nights in Oct 2024

6/10 Okay

SunMee

Business traveller
Disliked: Cleanliness
Stayed 1 night in Oct 2024

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprisingly nice.
It is a rather nice hotel. It looks like it wouldn't be because of the condition of the hallways, but the rooms are quite nice. The bed is comfortable and high. You have to climb up to get in. Great for people like me who are tall. Water pressure was good, but there was no hot water for the first 3 days of my stay. Got a generous discount for the entire visit. The bathtub was cracked and didn't drain well, but was adequate for showering. Wifi was good and strong. Did not lose connection while in meetings. Rooms were quiet, except for when they were being cleaned. Breakfast was nice and offered lots of variety. Location is not walkable, but close to the major roadways.
Stayed 6 nights in Oct 2024

4/10 Poor

Mary P

Liked: Cleanliness, staff & service, property conditions & facilities
Upon check-in after a cross country flight and car rental, yes, I was a bit fatigued yet energized by arrival to hotel. The receptionist was on the phone and did not acknowledge my arrival to the hotel. This was very disappointing. Good to great customer service involves, eye contact, smile and head nod at the minimum. This was not available from the attendant behind the desk. I do suggest there is room for improvement in this basic customer care non-verbal language. Thank you
Stayed 3 nights in Oct 2024

2/10 Terrible

maitreyee

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property called me to inform that they have no hot water available and they will give me free cancellation and full refund. And after I requested cancellation from Expedia, property is not answering any calls from Expedia agent for approval and my money is still pending with them. Worst experience.
Stayed 1 night in Oct 2024

2/10 Terrible

John Earl

Disliked: Amenities
Reservation canceled because no hot water
Stayed 1 night in Oct 2024

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hand soap dispenser empty. Took two days to get it replaced.
Stayed 3 nights in Oct 2024

2/10 Terrible

Austin

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no hot water! I was told there was an issue upon arriving and that it would be fixed that night. The next morning there was still not hot water. Unacceptable. I want a refund!
Stayed 1 night in Oct 2024

10/10 Excellent

Ferda, Madison

Stayed 1 night in Sep 2024

10/10 Excellent

Joanne

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
I felt very comfortable with my room, clerks were very accommodating. Morning breakfast crew were very good provided excellent service.
Stayed 1 night in Sep 2024

8/10 Good

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best budget hotel in the Syracuse area. I've stayed here four times as I traveled from out of state to attend my grad program at SU, and it blows the other budget hotels out of the water. It's consistently clean and well-kept; the staff is approachable (they accommodate a late check out free of charge); there's an ok-ish gym; and the wi-fi and TV work perfectly. If you're traveling on a budget, this is the way to go.
Stayed 1 night in Sep 2024

2/10 Terrible

Sarah

Stayed 1 night in Aug 2024

2/10 Terrible

David

Travelled with group
Disliked: Staff & service, property conditions & facilities
No service
Literally had to beg to get anyone to service the room. Assured every morning and night that the room would be serviced and it never was until finally the third day they showed up after everything was already done and I complained again, they came back to service our room.
Stayed 4 nights in Sep 2024

4/10 Poor

Jeff

Business traveller
Disliked: Staff & service, amenities
There were no towels in either room
Stayed 1 night in Sep 2024

4/10 Poor

Sarah

Travelled with family
Not hapoy
The man working h the front desk did not look professional at all no uniform he had on a black hoodie with the hood up. The girl working the front desk did not greet anyone I didn’t even know there was a second person at the front desk. She also had street clothes on. The carpet in the room had a huge stain on it between the beds. One if the comforters had a dirt mark on it. There was no black out curtain so the lights from the parking lot shined in the room all night. I stayed 2 nights- the cleaning service never came to replenish towels or rest the room. The cost of the room well exceeded the hotel and services. Will not be back
Stayed 2 nights in Sep 2024

4/10 Poor

Roxanne

Disliked: Staff & service, property conditions & facilities
N/a
Stayed 2 nights in Sep 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff. Clean rooms and very safe
Stayed 1 night in Sep 2024

8/10 Good

Eric

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Shirley

Bathroom shower curtain was smelling of mildew & urine smell around toilet bowl, rest of the room was good !
Stayed 2 nights in Sep 2024

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My shampoo was empty
Stayed 3 nights in Sep 2024

4/10 Poor

anneke

Business traveller
Disliked: Amenities, property conditions & facilities
I arrived at 1:15am after a looong time traveling and it took the desk 30 min to give me a room. Their “system” wouldn’t let them log in, I was so so tired and about to sleep in my rental car. - the first room I got smelled strongly like cigarettes.. I got a different one seeing as it would give me a headache. The new one still smelled like cigarettes but less. The bed was really nice and the towels were clean so it had that. The room and property need a maintenance department.
Stayed 3 nights in Sep 2024

6/10 Okay

Wa

Business traveller
Liked: Staff & service
Was Good
Stayed 2 nights in Sep 2024

8/10 Good

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Rachel

Very quiet atmosphere, friendly and accommodating staff. We ordered door dash and it was there within 30 minutes dropped off on lobby . Would recommend Hotel Concord
Stayed 1 night in Sep 2024