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Hotel Casa Cielo

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Casa Cielo

Beach/ocean view
Yoga
Ecotours
Exterior
Ecotours

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Bar
  • Hot tub
  • Spa
  • Breakfast included
  • Pool
  • Laundry

Explore the area

Map
calle 15 lote 190 entre calles 12 y 14, El Cuyo, YUC, 97707
  • El Cuyo Beach
    2 min walk
  • Del Cuyo Catholic Church
    2 min walk
  • El Cuyo Lighthouse
    3 min walk

Room options

View all photos for Comfort Double Room, Non Smoking, Partial Ocean View

Comfort Double Room, Non Smoking, Partial Ocean View | Premium bedding, down duvets, Select Comfort beds, in-room safe

Comfort Double Room, Non Smoking, Partial Ocean View

  • 18 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed OR 2 Large Single Beds

View all photos for Deluxe Double Room, Non Smoking, Ocean View

Deluxe Double Room, Non Smoking, Ocean View | Premium bedding, down duvets, Select Comfort beds, in-room safe

Deluxe Double Room, Non Smoking, Ocean View

  • 30 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room, Non Smoking, Ocean View

Superior Double Room, Non Smoking, Ocean View | Premium bedding, down duvets, Select Comfort beds, in-room safe

Superior Double Room, Non Smoking, Ocean View

  • 20 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Economy Room, 1 Bedroom, Non Smoking, Garden View

Premium bedding, down duvets, Select Comfort beds, in-room safe

Economy Room, 1 Bedroom, Non Smoking, Garden View

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

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About this property

Hotel Casa Cielo

Beachfront hotel with spa services
At Hotel Casa Cielo, relax by an outdoor pool or hit the beach where you can enjoy kayaking.
Hotel Casa Cielo offers 10 air-conditioned accommodations with a safe and complimentary bottles of water. Rooms open to furnished balconies. Select Comfort beds feature down duvets and premium bedding. Guests can surf the web using complimentary wireless Internet access. Bathrooms include a shower with a rainfall showerhead. Additionally, rooms include a ceiling fan and blackout curtains. Housekeeping is offered on a daily basis and in-room massages can be requested.
An outdoor pool and Access to hot tub are on site.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. There are couples treatment room(s) available. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages.
During your stay at Hotel Casa Cielo, you're just a quick walk from El Cuyo Beach. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at AROMA, a family restaurant with pool views
  • Take a swim in the outdoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes kayaking
  • Steps from El Cuyo Beach and Del Cuyo Catholic Church
Hotel Casa Cielo offers its guests an outdoor pool and Access to hot tub. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi.

A rooftop terrace, spa services, and gift shops/newsstands are also featured at Hotel Casa Cielo. Self parking is free.

Guests are served a free continental breakfast daily from 8:00 AM to 10:00 AM.
AROMA – This family restaurant overlooks the pool. Guests can enjoy drinks at the bar.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 8:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • AROMA

Family friendly

  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Gift shop/newsstand
  • Guidebooks
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • On the beach
  • Outdoor furniture
  • Pool loungers
  • Rooftop terrace

Spa

  • Couples treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • In-room massages
  • Sports massages
  • Swedish massages

Accessibility

  • No lift

More

  • Communal living room
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Ceiling fan
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 8:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 8:00 AM - 8:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Hotel Casa Cielo

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
The front desk at this property is open daily from 8:00 AM - 8:00 PM.
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

La Casa Cielo
Hotel Casa Cielo Hotel
Hotel Casa Cielo El Cuyo
Hotel Casa Cielo Hotel El Cuyo

Hotel Casa Cielo Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 32 out of 46 reviews" "
Rating 8 - Good. 10 out of 46 reviews" "
Rating 6 - Okay. 3 out of 46 reviews" "
Rating 4 - Poor. 1 out of 46 reviews" "
Rating 2 - Terrible. 0 out of 46 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Newer boutique hotel. Very clean. Very kind and accommodating staff. A few steps from the beautiful, mostly empty beach. They have starlink WiFi service which is a plus. Restaurant is delicious.
Stayed 5 nights in May 2024

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic Boutique hotel right on a beautiful unspoiled beach
Stayed 2 nights in May 2024

6/10 Okay

Divna

Liked: Cleanliness, staff & service
Les chambres sont une sur l’autre. Il faut passer par la balcon de tout le monde pour accéder à sa chambre. Mais c’est propre et l’hôtel est sur la plage avec de l’ombre et des chaises. Ce qui est quasi inexistant dans le coin
Stayed 5 nights in Feb 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
El Cuyo is very quiet. A place to go and relax, not for parties or instagramers. The hotel was great, excellent staff. Nice pool and directly on the beach. All you hear are waves and birds
Stayed 4 nights in Jan 2024

10/10 Excellent

emilie

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was perfect in a way; there are a few notes ill make that i hope the ownerS can take into considerationThe reception had african masks and i thought maybe the owner is french. The arrival was a bit disastrous. No receptionist, no bell, no one in site. I waited roughly 20 minutes rather than being in the water before sunset which was my aim. When they guy arrived he didn't apologize and the worst part is that he took a girl that arrived after me and she was already checked in and had tons of questions for her ride to Cancun the next day.. which i felt was inappropriate considering i arrived first and i had not checked in. As the check in continued, the receptionist said he liked my eyes (ok fine) and then asked my age (so strange). Then he walked me to my room that was tight (not a lot of space to walk around) and he stayed there for over ten minutes (not exaggerating !!!) showing me the fan and the bathroom and telling me no one could see in the window in the bathroom and touching my shirt to show me i can hang my clothes... i mean come on.. who doesnt know what a hanger is. He finally left me alone but it was a little uncomfortable. I don't think he meant anything bad but it wasn't professional. Now for access to the rooms, there is a large step. If you have a leg or knee problem, it's a steep step. I am not sure why they didn't just add a smaller step like they did to get to breakfast. The room was very clean, the bathroom was spacious, and there was a
Stayed 1 night in Dec 2023

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous!
Wonderful four day syay! Highly recommend!
Stayed 4 nights in Nov 2023

10/10 Excellent

Wes

Stayed 2 nights in Jun 2023

10/10 Excellent

Liselotte

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved everything
So relaxing place! Everything about this place is a 100%! I hope El Cuyo will stay like this forever and not turn into what Holbox is today. The hotel is right at the beach, nice sunbeds. Breakfast is everything you need for a good start. Sunrise is stunning, we walked the beach almost every morning.
Stayed 5 nights in Mar 2023

10/10 Excellent

Gavin

Travelled with partner
Liked: Cleanliness, staff & service
We really enjoyed the property would recommend and return ourselves.
Stayed 2 nights in Mar 2023

10/10 Excellent

ANA, Ardmore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in El Cuyo, with direct access to the beach. If you are looking for quiet time in a privileged location, this is it. (They also have a restaurant; food was really good)

8/10 Good

Daniela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is really pretty and staff is extremely nice and helpful. our bed was comfortable and breakfast and coffee were great! Our room smelled a little like sewer but we understand that the hotel is the middle of nowhere and it can happen. They provide air freshner and it workout great. We had to change our reservation and although it is impossible to reach them by phone they are very responsive to emails. Highly recommend!!!
Stayed 1 night in Feb 2022

10/10 Excellent

Veronica

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The location got us there… beachfront in a small town away from the crowds. The staff and comfortable room and common space made it a home away from home. Thanks for a lovely getaway!
Stayed 7 nights in Jan 2022

8/10 Good

Carmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2021

8/10 Good

Marilyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place was a bit hard to find in the dark, but place lovely, rooms were clean, (bed was a bit hard for my taste), food, drinks and dining room were Great. The view was awesome.
Stayed 1 night in Dec 2021

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar muy tranquilo y excelente trato del personal.
Stayed 1 night in Sep 2021

6/10 Okay

Ana Lilia

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The property is right on the gorgeous beach. However, the lounge chairs are in a very poor state and that is where you spend most of your time so they should really be renewed. Aside from that the property is great!
Stayed 2 nights in Sep 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel /casa is well located to the town and is on the beach. We found the food to be good and coffee was made first thing. The bed was great..and had great sleeps. Not usual to find a great bed. The hotel is boutique which we enjoy.
Stayed 3 nights in Apr 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place. Unreliable internet on property and in town.
Stayed 2 nights in Sep 2020

10/10 Excellent

April

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden Gem
Beautiful and perfect place to stay.
Stayed 2 nights in Sep 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is amazing for both its location and for the excellent service. This is highly recommended for total disconnection of the world. The food is awesome. Don't lose the chance to stay at the best place in El Cuyo with a very nice boutique hotel. Walters personal attention is basic for the wellbeing at Cielo.
Stayed 2 nights in Dec 2019

10/10 Excellent

SERGIO, Playa del Carmen

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Un lugar hermoso donde pasar un momento de relajacion con todas las comodidades. Su personal de todas las areas muy amables, nos encanto. No duden en hospedarse ahi.
Stayed 1 night in Jul 2024

10/10 Excellent

Lupis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
estuvo todo deli
Stayed 1 night in Mar 2024

10/10 Excellent

Marthyn

Stayed 3 nights in Apr 2024

10/10 Excellent

Jose Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Una gran vista. Personal muy amable. Excelente regadera
Stayed 1 night in Apr 2024

4/10 Poor

Paloma

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Pésima experiencia por falta de informacion
El hotel e instalaciones están muy bien; desafortunadamente en ninguna parte de la descripción del hotel indican que es un hotel solo para adultos y que las habitaciones son para 2 personas únicamente. Viajamos 2 adultos con 1 niño de 12 años y no se nos permitió quedarnos los 3 en la habitación. Pésima empatía por parte del personal. Deberían poner esas especificaciones en la descripción del hotel para que las familias podamos tomar una decisión correcta al seleccionar hotel para vacacionar.
Stayed 1 night in Mar 2024