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Extended Stay America Suites El Paso West

2.5 star property

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Photo gallery for Extended Stay America Suites El Paso West

Studio, 2 Queen Beds, Non Smoking | Desk, laptop workspace, iron/ironing board, free WiFi
Studio, 1 Queen Bed, Non Smoking | Private kitchen | Fridge, microwave, oven, stovetop
Deluxe Studio, Multiple Beds, Non Smoking | Private kitchen | Fridge, microwave, oven, stovetop
Property amenity
Exterior

Reviews

7.4 out of 10
Good

Popular amenities

  • Breakfast included
  • Laundry
  • Pet-friendly
  • Air conditioning
  • Kitchen
  • Free WiFi

Explore the area

Map
990 Sunland Park Dr, El Paso, TX, 79922
  • Sunland Park Mall
    ‪13 min walk‬
  • Sunland Park Racetrack and Casino
    ‪2 min drive‬
  • Western Playland Amusement Park
    ‪3 min drive‬
  • El Paso, TX (ELP-El Paso Intl.)
    ‪21 min drive‬

Room options

View all photos for Studio, 2 Queen Beds, Non Smoking

Studio, 2 Queen Beds, Non Smoking | Desk, laptop workspace, iron/ironing board, free WiFi

Studio, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Studio, Multiple Beds, Non Smoking

Deluxe Studio, Multiple Beds, Non Smoking | Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe Studio, Multiple Beds, Non Smoking

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Studio, 1 Queen Bed, Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Studio, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Studio, 1 Queen Bed with Sofa bed, Non Smoking

Deluxe Studio, 1 Queen Bed with Sofa bed, Non Smoking | Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe Studio, 1 Queen Bed with Sofa bed, Non Smoking

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

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About this property

Extended Stay America Suites El Paso West

Hotel in El Paso with free breakfast and 24-hour front desk
Along with laundry facilities, this smoke-free hotel has a 24-hour front desk and free breakfast. Free WiFi in public areas and free self parking are also provided. Other amenities include a vending machine. Weekly housekeeping is available.
Extended Stay America Suites El Paso West offers 73 air-conditioned accommodations with coffee/tea makers and an iron/ironing board. 38-inch flat-screen televisions come with premium cable channels. Kitchens offer fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a weekly basis and hairdryers can be requested. Housekeeping is provided on a limited basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at Extended Stay America Suites El Paso West. During your stay, you're just a quick walk from Bob-O's Family Fun Center. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free on-the-go breakfast served daily
  • Free WiFi
  • Free self-parking
  • Amenities include laundry facilities, a lift and a vending machine
  • 8 minutes by car from University of Texas at El Paso and 11 minutes from Paso del Norte International Bridge
  • Pets welcome for a fee (restrictions apply)
Free breakfast is available daily. Public spaces have free WiFi. The business-friendly Extended Stay America Suites El Paso West also features a vending machine, laundry facilities, and a lift. Free self parking is available.

This El Paso hotel is smoke free.

Guests are served a free on-the-go breakfast daily from 6 AM to 9:30 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free on-the-go breakfast available daily 6 AM to 9:30 AM

Family friendly

  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (weekly)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 38-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Hob
  • Kitchen
  • Microwave
  • Oven
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 25.00 per pet, per night (maximum USD 150 per stay)
  • Maximum 2 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per stay.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet, per night (maximum USD150 per stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Extended Stay America El Paso West
Extended Stay America Hotel El Paso West
Extended Stay America El Paso West Aparthotel
Studio Plus El Paso
Extended Stay America El Paso West Hotel
Extended Stay America El Paso West
Extended Stay America Suites El Paso West Hotel
Extended Stay America Suites El Paso West El Paso
Extended Stay America Suites El Paso West Hotel El Paso

Extended Stay America Suites El Paso West Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 309 out of 845 reviews
Rating 8 - Good. 239 out of 845 reviews
Rating 6 - Okay. 124 out of 845 reviews
Rating 4 - Poor. 74 out of 845 reviews
Rating 2 - Terrible. 99 out of 845 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

nathaly

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room had old smell and the bed was horrible woke up all night and had a severe back ache in the morning
Stayed 1 night in Dec 2024

6/10 Okay

Gabriel

Travelled with family
Disappointed that no coffee offered except at breakfast. And breakfast was a to go type breakfast and that was not advertised.
Stayed 1 night in Dec 2024

6/10 Okay

Pedro

Liked: Cleanliness
Stayed 1 night in Dec 2024

8/10 Good

Franz

Stayed 1 night in Oct 2024

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service
pesimo servicio a la hora de hacer check in. El hotel tiene un olor muy fuerte a cigarro, tenia letrero de no fumar y estaban ahi huéspedes fumando
Stayed 1 night in Oct 2024

8/10 Good

Freddy

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Sep 2024

6/10 Okay

Ruth

Disliked: Property conditions & facilities
.
Stayed 1 night in Sep 2024

8/10 Good

Sal, el paso

Stayed 2 nights in Aug 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Terrible management and Customer service
This has always been our go to when we stay in El Paso but this last experience was inexcusable. We reserved a room with 2 double beds at the last minute. When we got in the room I immediately started having a bad allergic reaction. That means there was cat dander in the room. Okay not the end of the world, we just switch rooms. That's where things get hairy. I go downstairs anticipating no problems just give us another room and was put on the phone with the manager who told me "all of the rooms are exactly the same". I said well that's interesting since we've stayed here before about 15 times and I've never had this problem". Then he says well we only have one other room with 1 queen bed. That wasn't going to work because I'd just had surgery and we needed 2 beds. I said okay then just give me a refund. He says no, we can't get our commission back from hotels.com if you cancel, so you can stay or lose your money. I've never had a hotel refuse to issue a refund if we could not stay due to an issue with the room. It was the worst night ever and we REALLY needed the sleep. Plus we just booked it minutes before arriving so they weren't "holding the room" for us and losing out on another booking. Ive always loved this hotel but I don't know what's up with this manager. It's not okay to treat customers this way. Not at all. It's called the hospitality industry for a reason. You take care of your customers. There was also an option to upgrade us to a better room and he refused.
Stayed 1 night in Aug 2024

6/10 Okay

Gregorio

Stayed 1 night in Aug 2024

10/10 Excellent

Brandom

Liked: Cleanliness, amenities
Clean
Stayed 1 night in Aug 2024

6/10 Okay

Anna

I love it here
Stayed 2 nights in May 2024

4/10 Poor

Michelle

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Old outdated musty dirty carpet … dilapidated cabinets.. they don’t even move the chairs to vacuum behind the chairs. Pretty gross
Stayed 2 nights in Aug 2024

4/10 Poor

Crystal

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
All trash cans were full. Front door entry and in the stairwell. It smelled very bad in the stairway.
Stayed 1 night in Aug 2024

2/10 Terrible

Vania

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

4/10 Poor

Christopher

Travelled with family
Disliked: Cleanliness, property conditions & facilities
stinks like military barracks.
Stayed 1 night in Aug 2024

8/10 Good

JORGE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Have stayed here on several visits. Alway clean, friendly staff and centrally located.
Stayed 2 nights in Aug 2024

6/10 Okay

Marti

Liked: Room comfort
Disliked: Property conditions & facilities
Medical
There was a half-eaten sandwich in the refrigerator and a book in one of the drawers. Minor repairs are needed throughout. Trim pieces are loose from the door, door in the bathroom vanity is crumbly, and the weather strip on the door was loose.
Stayed 1 night in Aug 2024

8/10 Good

Randi

Stayed 1 night in Aug 2024

10/10 Excellent

Ranulfo

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable stay with kitchen
Stayed 1 night in Aug 2024

2/10 Terrible

Anastacio

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
You advertise breakfast and there was coffee and muffins. That is a JOKE!!! Your staff was not helpful, and it was an embarrassment to take my family to this facility.
Stayed 2 nights in Aug 2024

8/10 Good

Ruben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Ok
Stayed 1 night in Aug 2024

6/10 Okay

Alberto

Travelled with family, Business traveller
Liked: Staff & service, property conditions & facilities
Tuvimos problemas al momento del check in
Stayed 1 night in Aug 2024