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Hilton Garden Inn El Paso / University

3.0 star property

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Photo gallery for Hilton Garden Inn El Paso / University

Outdoor pool, pool loungers
In-room safe, desk, iron/ironing board, free cots/infant beds
Exterior
Terrace/patio
Reception

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Parking available
  • Hot tub
  • Breakfast available
  • Free airport shuttle
  • Pool

Explore the area

Map
111 W University Ave, El Paso, TX, 79902
  • University of Texas at El Paso
    ‪2 min walk‬
  • Las Palmas Medical Center
    ‪6 min walk‬
  • UTEP Theater
    ‪8 min walk‬
  • El Paso, TX (ELP-El Paso Intl.)
    ‪19 min drive‬

Room options

View all photos for Room, 1 King Bed

In-room safe, desk, iron/ironing board, free cots/infant beds

Room, 1 King Bed

  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | In-room safe, desk, iron/ironing board, free cots/infant beds

Suite, 1 King Bed

  • 56 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Suite, 2 Queen Beds

In-room safe, desk, iron/ironing board, free cots/infant beds

Suite, 2 Queen Beds

  • 56 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible

In-room safe, desk, iron/ironing board, free cots/infant beds

Suite, 2 Queen Beds, Accessible

  • 56 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room

In-room safe, desk, iron/ironing board, free cots/infant beds

Room

  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible

In-room safe, desk, iron/ironing board, free cots/infant beds

Room, 2 Queen Beds, Accessible

  • 42 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Two Queens

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Two Queens

  • 42 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room

In-room safe, desk, iron/ironing board, free cots/infant beds

Room

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room (Parlor)

In-room safe, desk, iron/ironing board, free cots/infant beds

Room (Parlor)

  • 37 sq m
  • Sleeps 2
  • 1 Single Murphy Bed

Similar properties

Exterior

HI Express El Paso Downtown by IHG

  • Breakfast included
  • Parking included
  • Free WiFi
  • Air conditioning
3.9 out of 5, Good, (1002)
The price is CHF 126
for 1 room
includes taxes & fees
25 Feb - 26 Feb
HI Express El Paso Downtown by IHG

About this property

Hilton Garden Inn El Paso / University

Hotel with free airport shuttle, steps from University of Texas at El Paso
Along with an outdoor pool, this hotel has a restaurant and a 24-hour fitness centre. Free WiFi in public areas and a free airport shuttle are also provided. Additionally, a bar/lounge, a rooftop terrace and a 24-hour business centre are on-site. Housekeeping is available on request.
Hilton Garden Inn El Paso / University offers 153 accommodations with a safe and coffee/tea makers. Fridges and microwaves are provided. Bathrooms include complimentary toiletries and hairdryers.

This El Paso hotel provides complimentary wired and wireless Internet access. 36-inch LCD televisions come with premium cable channels. Housekeeping is provided on request.

An outdoor pool and Access to hot tub are on site. Other recreational amenities include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Hilton Garden Inn El Paso / University. During your stay, you're just a quick walk from University of Texas at El Paso. Free WiFi in public areas, a free round-trip airport shuttle and a free area shuttle are available.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • On-site recreation includes a 24-hour gym
  • Steps from University of Texas at El Paso and a 4-minute drive from Paso del Norte International Bridge
  • Free airport and local-area shuttle service
  • Cats and dogs welcome for a fee
Hilton Garden Inn El Paso / University offers its guests an outdoor pool, Access to hot tub, and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre and 3 meeting rooms are available. A rooftop terrace, multilingual staff, and complimentary newspapers in the lobby are also featured at the business-friendly Hilton Garden Inn El Paso / University. An area shuttle within 3 mi and A roundtrip airport shuttle during limited hours are free. For a fee, parking is available.

Smoking is allowed in designated areas at this 3-star El Paso hotel.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:00 AM to 10:00 AM and at the weekend from 7:00 AM to 11:00 AM.
Great American Grill – This restaurant serves breakfast, lunch and dinner. A children's menu is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free return airport shuttle from 6 AM to 10 PM
  • Free area shuttle up to 3 mi
  • Area shuttle
  • Secured, covered parking on site (USD 10 per day)

Food and drink

  • Cooked-to-order breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 10 to 17 for adults and USD 8 to 17 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Great American Grill

Things to do

  • 24-hour gym
  • Bicycle repair station
  • Bicycle shuttle
  • Bicycle storage
  • Bicycle tours
  • Outdoor pool
  • Spa tub
  • TV in common areas

Family friendly

  • Free area shuttle
  • Free cot
  • Free rollaway/extra bed
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • Computer station

Outdoors

  • Pool loungers
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 36-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 125 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 10 to 17 for adults and USD 8 to 17 for children
  • Covered self-parking fee: USD 10 per day (in/out privileges)
  • Pet fee: USD 125 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Hilton Garden Inn El Paso / University offers transfers from the airport. Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

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Hilton Garden Inn El Paso / University El Paso
Hilton Garden Inn El Paso / University Hotel El Paso

Hilton Garden Inn El Paso / University Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 611 out of 1003 reviews
Rating 8 - Good. 236 out of 1003 reviews
Rating 6 - Okay. 76 out of 1003 reviews
Rating 4 - Poor. 50 out of 1003 reviews
Rating 2 - Terrible. 30 out of 1003 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lorie

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for a great experience
Stayed 1 night in Nov 2024

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
The stay was amazing, the staff very helpful in my checking in and explaining my resources that I had available to get me and my family around the motel and to get to my destination
Stayed 1 night in Oct 2024

2/10 Terrible

Steven, Dover

Disliked: Cleanliness, staff & service, property conditions & facilities
This was my worst hotel experience in decades. We paid extra to stay here so we could be close to UTEP. We didn't think about how catering to students might make the facility run down, or the place being noisy with drunks at midnight to 1 am (and there wasn't a home football game that weekend). I'm pretty sure that any other hotel in El Paso would have been better and also less expensive.
Stayed 1 night in Oct 2024

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Very great
Stayed 1 night in Oct 2024

8/10 Good

Myrna

Stayed 1 night in Oct 2024

6/10 Okay

Gerald

Business traveller
Disliked: Staff & service
They do not permit check in before 3 pm. Very inconvenient. Desk people unable to handle transactions for sale of items in their convenience store. Limited food service. Rediculous price for breakfast.
Stayed 3 nights in Oct 2024

10/10 Excellent

Sergio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a fantastic experience with this hotel
Stayed 3 nights in Oct 2024

2/10 Terrible

Javier

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
1.No house keeping in the room, front desk attendant says they didnt have enough personnel. 2. In Expedia says breakfast was included and they argued was not included, I.ve paid for the breakfast 3.Room is dirty, unaceptable, this is not a 5 Days Inn Hotel 4.Front desk guy (large hair) must be kind with customers, he has not the competences to give a quality service. I wont return to this hotel.
Stayed 2 nights in Oct 2024

10/10 Excellent

Fatima

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice
Stayed 1 night in Oct 2024

10/10 Excellent

Georgette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very luxurious. The lobby and the rooms are very well appointed and tasteful. The staff are professional and very accommodating. The price point reflects the caliber of experience lesser hotels cannot match. I am now a Hilton "loyalist!"
Stayed 3 nights in Oct 2024

6/10 Okay

Jill

Liked: Staff & service
Expected a bible for evening reading. Not enough cups or pods for AM coffee. Mold around tub, no bath fan. Staff so cheerful and helpful.
Stayed 1 night in Oct 2024

4/10 Poor

David

Liked: Property conditions & facilities
Disliked: Staff & service
I was told that breakfast was going to be complimentary, then I was presented with a $45 check
Stayed 1 night in Oct 2024

4/10 Poor

Ramon

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2024

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Sergio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is located in a great area near many different restaurants, easy access.
Stayed 1 night in Sep 2024

10/10 Excellent

Vaibhav

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Sep 2024

10/10 Excellent

Silvia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Ezequiel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is close by the property, and they even have a bar at the lobby
Stayed 2 nights in Sep 2024

10/10 Excellent

Judy

Love it
Stayed 1 night in Sep 2024

10/10 Excellent

Nichole

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are vwey serviceable . Pick you from airport to the hotel and back
Stayed 1 night in Sep 2024

6/10 Okay

Drese

Travelled with family, Travelled with group
The bathroom could use an upgrade. Not as clean as it should’ve been. Everything else was good 👍
Stayed 1 night in Sep 2024

10/10 Excellent

Angelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family trip
It was overall a pretty nice experience except the breakfast I paid extra for breakfast and truly had better and house keeping we asked for our room to be cleaned numerous times a they never did and also had a problem with the toilet it wasn’t working properly but everything else was fine we wil stay again because it’s close to the stadium my son plays football for UTEP and the stadium is walking distance away from the hotel which is a big plus for us
Stayed 3 nights in Sep 2024

10/10 Excellent

Stephen, Houston

Stayed 1 night in Aug 2024

10/10 Excellent

Betty Jean

Liked: Property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Arnold Clint

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is excellent for family lay over! The commute and parking were easy and really close to UTEP where our son is studying. My little boy loved especially the swimming pool The property is also clean.. Looking forward for more bookings in the future.
Stayed 1 night in Aug 2024