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Hotel Indigo El Paso Downtown, an IHG Hotel

3.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel Indigo El Paso Downtown, an IHG Hotel

Outdoor pool, open 8:00 AM to 10:00 PM, free pool cabanas
Property amenity
Property amenity
Exterior
Suite, 1 King Bed | Room amenity

Reviews

8.4 out of 10

Very good

Popular amenities

  • Parking available
  • Bar
  • Room service

Explore the area

Map
325 N. Kansas Street, El Paso, TX, 79901
  • Plaza Theater
    5 min walk
  • Circa 1963
    1 min walk
  • El Paso Bus Station
    9 min walk
  • El Paso, TX (ELP-El Paso Intl.)
    15 min drive

Room options

View all photos for Standard Room

Desk, iron/ironing board, cots/infant beds, free WiFi

Standard Room

  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications)

Desk, iron/ironing board, cots/infant beds, free WiFi

Standard Room, 2 Queen Beds, Accessible (Communications)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Mobility Accessible (Roll-In Shower)

Desk, iron/ironing board, cots/infant beds, free WiFi

Suite, 2 Queen Beds, Mobility Accessible (Roll-In Shower)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Desk, iron/ironing board, cots/infant beds, free WiFi

Standard Room, 2 Queen Beds

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed

Desk, iron/ironing board, cots/infant beds, free WiFi

Standard Room, 1 Queen Bed

  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed

Desk, iron/ironing board, cots/infant beds, free WiFi

Suite, 1 King Bed

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communications)

Desk, iron/ironing board, cots/infant beds, free WiFi

Standard Room, 1 King Bed, Accessible (Communications)

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Transfer Shower

Desk, iron/ironing board, cots/infant beds, free WiFi

Standard Room, 1 King Bed, Transfer Shower

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Desk, iron/ironing board, cots/infant beds, free WiFi

Standard Room, 1 King Bed

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Hotel Indigo El Paso Downtown, an IHG Hotel

El Paso hotel in Downtown El Paso with 24-hour fitness centre and 24-hour front desk
Along with an outdoor pool, this smoke-free hotel has a restaurant and a 24-hour fitness centre. WiFi in public areas is free. Other amenities include a bar/lounge, a snack bar/deli and valet parking.
Hotel Indigo El Paso Downtown, an IHG Hotel offers 119 air-conditioned accommodations with free newspapers and coffee/tea makers. Televisions come with satellite channels and pay-per-view films. Bathrooms include a shower and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Hotel Indigo El Paso Downtown, an IHG Hotel. During your stay, you're just a quick walk from Sensorium. Features include free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the location and the overall condition of the property
  • 9 minutes by car from Fort Bliss and 13 minutes from American Consulate
  • Pets welcome for a fee (restrictions apply)
Hotel Indigo El Paso Downtown, an IHG Hotel offers its guests an outdoor pool and a 24-hour fitness centre. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a business centre and a meeting room. A library, a terrace, and a vending machine are also featured at the business-friendly Hotel Indigo El Paso Downtown, an IHG Hotel. Parking is available for a fee.

This 3.5-star El Paso hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 6:30 AM to 11:00 AM.
Hotel Indigo El Paso Downtown, an IHG Hotel has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Secured, covered valet parking on site (USD 21 per day; includes in/out privileges)

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 11:00 AM for a fee
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Library
  • Outdoor pool

Family friendly

  • Cot (surcharge)
  • Fenced pool
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • Business centre
  • Meeting room

Outdoors

  • Free pool cabanas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Pay films
  • TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet, per stay
  • Weight limit: 75 lb per pet
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for USD 25.0 per stay.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 0 to 18 per person
  • Valet parking fee: USD 21 per day (in/out privileges)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 25.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Indigo El Paso Downtown
Indigo El Paso Downtown
Indigo Paso Downtown, An Ihg
Hotel Indigo El Paso Downtown
Hotel Indigo El Paso Downtown, an IHG Hotel Hotel
Hotel Indigo El Paso Downtown, an IHG Hotel El Paso
Hotel Indigo El Paso Downtown, an IHG Hotel Hotel El Paso

Hotel Indigo El Paso Downtown, an IHG Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 609 out of 1005 reviews" "
Rating 8 - Good. 181 out of 1005 reviews" "
Rating 6 - Okay. 74 out of 1005 reviews" "
Rating 4 - Poor. 57 out of 1005 reviews" "
Rating 2 - Terrible. 84 out of 1005 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

carolyn

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Close to everything in historic district, staff and bar area good
Stayed 1 night in Oct 2024

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at this hotel during a cross country drive for business. I arrived after a 13 hour drive and was feeling tense and tired. The attendant who greeted me at the valet was incredibly kind. His demeanor immediately put me at ease and he helped me unpack what I needed from my vehicle before assuring me that my vehicle and any belongings I left inside would be safe. This brief interaction really set the tone for my stay. Check in was a breeze. I arrived at my room to find my bags neatly placed on the luggage rack. The room was clean, spacious, and unique, not your usual depressing cookie cutter box, with floor to ceiling windows looking out onto El Paso. I hit the rooftop pool and for the first time in months felt truly relaxed. After a dinner and a brief stroll downtown, I returned to my room and got a great night’s sleep in the comfortable bed. In the morning, on the advice of the front desk, I had breakfast at the restaurant on the ground floor. I immediately regretted not eating there the night before as the food was phenomenal (I got the chilaquiles) and the service was to match. And the cherry on top was that, as I left, the valet returning my truck suggested an overlook as he helped me pack my vehicle. A 10 minute drive took me to an amazing panoramic view of all of El Paso. I seriously never thought I would enjoy my stay in El Paso so much. I’m sold on this Indigo Hotels brand from IHG, although I suspect this one is a stand out because the of the staff.
Stayed 1 night in Apr 2024

10/10 Excellent

aglale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was welcoming. Room was clean. Quiet. Overall excellent. Will definitely stay again. Highly recommend.
Stayed 1 night in Sep 2024

8/10 Good

Sandee

Liked: Cleanliness, staff & service, property conditions & facilities
You can hear the noice of the other units. Even the people in the hallway
Stayed 2 nights in Sep 2024

10/10 Excellent

Alyssa

Stayed 1 night in Sep 2024

10/10 Excellent

Eloy

Stayed 1 night in Sep 2024

2/10 Terrible

miguel

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Very old and outdated hotel for price
Stayed 1 night in Jun 2024

8/10 Good

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel, but for the price there was fewer amenities than same priced or little lesser priced hotels. It felt a bit dated. Overall staff is gracious and location was great to downtown nightlife.
Stayed 1 night in Sep 2024

10/10 Excellent

Marilyn, El Paso

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Sep 2024

8/10 Good

Veronica

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We we’re in room 917 and every time someone decided to use the stairs the slam of the door woken us up. Other than that everything was fine.
Stayed 1 night in Sep 2024

10/10 Excellent

Griselda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice
Stayed 1 night in Sep 2024

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 1 night in Jul 2024

8/10 Good

Arelly

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The guy at the bar was rude. Was first denying us service because we “weren’t staying at the hotel” although we were and then was just being very rude about the time. There would have been no problem if he just explained to us nicely The TVs arent able to connect to a Netflix account or connect to a phone. Which made our stay quite a bummer since there is nothing good on the channels The overall stay was good, rooms were clean just small inconveniences They did provide a fridge for me, which i was really thankful for
Stayed 1 night in Sep 2024

10/10 Excellent

Raul

Stayed 1 night in Aug 2024

8/10 Good

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great stay. Our bartender was beyond great & always attentive.
Stayed 3 nights in Sep 2024

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pet friendly place. Bar next to pool had a hip vibe. Cocktails were tasty.
Stayed 1 night in Sep 2024

10/10 Excellent

Javier

Stayed 1 night in Aug 2024

10/10 Excellent

Alisa

Stayed 1 night in Apr 2024

10/10 Excellent

Lillian

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was awesome. Great location.
Stayed 1 night in Jul 2024

10/10 Excellent

Mayra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Agustin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff is very friendly, the hotel is clean and comfortable. It has everything you need to stay in the hotel.
Stayed 2 nights in Aug 2024

10/10 Excellent

Vanessa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So beautiful, very cute. Elevator was not woeking when I was there so it was a hassle but everything else made up for it. Staff went above and beyond to help.
Stayed 1 night in Jul 2024

10/10 Excellent

Heif

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Marcela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good valet parking Nice pool area. And bar
Stayed 3 nights in Aug 2024

10/10 Excellent

Renee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice room and view, friendly staff, nice lobby/pool/bar area. Great pizza and drinks at lobby bar. Comfortable bed and clean bathroom. I did not see a mini fridge or room safe.
Stayed 2 nights in Aug 2024