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"I really appreciated all the hep that the staff gave us. All was perfect including the swimming pool and the breakfast buffet. The hotel was very cle ... " More

By a verified traveller on Sun 27 Oct 2019

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Standard Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Room, 2 Single Beds, Accessible

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Superior Suite, 1 Double Bed (Super Deluxe Suite)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Deluxe Room, 1 Double Bed (Deluxe King)

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Deluxe Room, 1 Double Bed (Super Deluxe Double)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Room, 1 Single Bed (Standard Single)

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Macdonald Craxton Wood Hotel & Spa, Chester. During your stay, you'll be within walking distance of Burton Mere Wetlands. Free WiFi in public areas, free self-parking and a full-service spa are available.

  • Free WiFi
  • Free self-parking
  • Enjoy British cuisine while dining at Craxton Wood Grill
  • Full breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Indulge with body scrubs, aromatherapy or manicures and pedicures at the spa
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym, a steam room and a sauna
  • 8 minutes by car from Chester Zoo and 9 minutes from Cheshire Oaks Designer Outlet
  • Cats and dogs welcome for a fee (restrictions apply)

Macdonald Craxton Wood Hotel & Spa, Chester ratings based on 11 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Macdonald Craxton Wood Hotel & Spa, Chester

Everyone (5) Couples (3) Family (2)
2 out of 5
Tired

Posted by on 1 Feb 2023

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4 out of 5

Posted by on 18 Jul 2021

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2 out of 5
Don't be fooled by the pictures on the website. This is not an upskale

Posted by on 20 Aug 2020

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5 out of 5
I really appreciated all the hep that the staff gave us. All was perfect including the swimming pool and the breakfast buffet. The hotel was very clean and the bedrooms really big.

Posted by on 27 Oct 2019

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4 out of 5
The pool and gym is very good. Unfortunately one of the rom cleaners had a rude and surly attitude after we had 'audacity' to zdk for a block of soap for the bedroom. She made her snide comment when she thought we were out of earshot.but my wife had to return to the room so we overheard her. Breakfast was well set out with all the usual items available. We stayed for 2 days and on both days the bacon and sausage looked awful the sausages were anaemic in appearance and the bacon was a grey shade and looked unappetising. In fairness though, others seemed happy to eat it, and everything else about breakfast was fine.

Posted by on 12 Aug 2019

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4 out of 5

Posted by on 21 Jun 2019

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4 out of 5
Really nice facilities especially the spa and gym. The rooms are tired and could do with some more cleaning (dusty) and an update but comfortable none the less for a stopover. The breakfast is very good, accommodated allergies but dinner not worth the money. Overall good value for money stay in a family room. Staff were friendly and nice setting.

Posted by on 3 Nov 2018

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5 out of 5

Family gathering lovely location and hotel

Pros: Everything
Cons: A gluten free option at breakfast .
Location: Zoo
Great swimming pool , could have done with being open a bit later in the day.

Posted by on 14 Aug 2018

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4 out of 5

Family Friendly

We stayed as part of a family trip to the area,was well placed for activities. Did take a while to check in but the staff were very helpful. Was great to have access to the pool, the family changing room was fantastic. Also very delighted with the 1100hrs checkout as it meant there was not a mad rush the following morning. Will definitely be returning.

Posted by on 5 Jan 2015

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4 out of 5

Spa break

We had a great five nights here. Superb location with lots to do in the area (close to North Wales' beaches and hills, shopping at Cheshire Oaks, Chester Zoo - fantastic#. Excellent food although slightly pricey. The new spa is lovely - superb treatments and decor but staff unclear #mixed message# about what we could/couldn't use in terms of the thermal area as hotel guests and treatment guests. Slightly disappointed to be told to pay ANOTHER £20 for the use of the thermal area. Very friendly staff.

Posted by on 22 Aug 2014

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About the Macdonald Craxton Wood Hotel & Spa

Location Parkgate Road, Ellesmere Port, England CH66 9PB

Property Features

Macdonald Craxton Wood Hotel & Spa, Chester offers its guests a full-service spa, an indoor pool, and a health club. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A business centre and meeting rooms are available. A sauna, a terrace, and tour/ticket assistance are also featured at the eco-certified Macdonald Craxton Wood Hotel & Spa, Chester. Self parking is free. This 4-star Ellesmere Port hotel is smoke free.

  • 1 building
  • 72 guestrooms or units
  • 2 levels
  • Conference rooms
  • Built in 1999
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Garden
  • Television in lobby
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Number of indoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Miniature golf on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Capenhurst Station (4.2 km / 2.6 mi)
  • Parking: Free self parking

Room Amenities

Macdonald Craxton Wood Hotel & Spa, Chester offers 72 accommodations with coffee/tea makers and a hairdryer. Beds feature down duvets and premium bedding. Flat-screen televisions come with digital channels. Bathrooms include a combined bath/shower unit and complimentary toiletries. This Ellesmere Port hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

  • In-room dining (limited hours)
  • Flat-screen television
  • Digital channels
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Combined shower/bath
  • Housekeeping (daily)
  • Hairdryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Heating
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM to 9:00 AM and at the weekend from 8:00 AM to 10:00 AM.

Craxton Wood Grill – This restaurant specialises in British cuisine and serves breakfast and dinner.

The Cocktail Bar & Lounge – Overlooking the garden, this bar serves lunch, dinner and light fare.

On-site venue No. 3 – This coffee shop only serves light fare. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Pilates classes on site
  • Miniature golf on site
  • Fitness classes on site
  • Yoga classes/instruction on site

Spa Services

The on-site spa has 6 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

  • Sauna in spa
  • Number of treatment rooms 6
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets: GBP 15 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a security system and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Children are allowed in the pool 9-11 AM and 3-6 PM.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds. This property accepts Visa, Mastercard, American Express and Barclaycard. Cash is not accepted.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Pets cannot be left unattended
  • Contactless check-out is available
  • Pets allowed in specific rooms only
  • Security system
  • Debit cards not accepted
  • Staffed front desk
  • Contactless check-in is available
  • No cots (infant beds) available
  • Carbon monoxide detector
  • No lifts
  • Smoke detector

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 24 per person
  • Pet fee: GBP 15 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Craxton
  • Craxton Wood
  • Macdonald Craxton
  • Macdonald Craxton Wood
  • Macdonald Craxton Wood Ellesmere Port
  • Macdonald Craxton Wood Hotel
  • Macdonald Craxton Wood Hotel Ellesmere Port
  • Macdonald Craxton Wood Hotel Spa
  • Macdonald Craxton Wood Hotel & Spa, Chester Hotel
  • Macdonald Craxton Wood Hotel & Spa, Chester Ellesmere Port

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Awards & Affiliations

Eco-certified property

This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

  • Green Tourism Programme
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.