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Waldhotel by Bürgenstock Lake Lucerne

5.0 star property

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Photo gallery for Waldhotel by Bürgenstock Lake Lucerne

Couples treatment room(s), sauna, steam room, body treatments
Lake
Couples treatment room(s), sauna, steam room, body treatments
Couples treatment room(s), sauna, steam room, body treatments
Breakfast, lunch and dinner served

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Breakfast available
  • Bar
  • Spa
  • Pet-friendly
  • Parking available

Explore the area

Map
Bürgenstock 30, Ennetbuergen, NW, 6363
  • Burgenstock
    ‪23 min walk‬
  • Chapel Bridge
    ‪24 min drive‬
  • Swiss Transportation Museum
    ‪27 min drive‬

Room options

View all photos for Alpine Deluxe Room with Terrace

Alpine Deluxe Room with Terrace | Premium bedding, free minibar, in-room safe, desk

Alpine Deluxe Room with Terrace

  • 40 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed OR 2 Large Single Beds

View all photos for Alpine Deluxe Room with Balcony

Premium bedding, free minibar, in-room safe, desk

Alpine Deluxe Room with Balcony

  • 40 sq m
  • Valley view
  • Sleeps 3
  • 1 King Bed OR 2 Large Single Beds

View all photos for Serenity Suite

Serenity Suite | Living area | Smart TV, iPod dock, MP3 dock

Serenity Suite

  • 145 sq m
  • Valley view
  • Sleeps 3
  • 1 King Bed OR 2 Large Single Beds

View all photos for Alpine Suite

Alpine Suite | Premium bedding, free minibar, in-room safe, desk

Alpine Suite

  • 80 sq m
  • Valley view
  • Sleeps 3
  • 1 King Bed OR 2 Large Single Beds

View all photos for Vitality Suite

Vitality Suite | Premium bedding, free minibar, in-room safe, desk

Vitality Suite

  • 151 sq m
  • Valley view
  • Sleeps 4
  • 2 King Beds OR 4 Large Single Beds

Similar properties

2 indoor pools, outdoor pool, pool loungers

Bürgenstock Hotel & Alpine Spa

  • Pool
  • Hot tub
  • Breakfast included
  • Spa
4.8 out of 5, Exceptional, (246)
The price is CHF 1'170
for 1 room
includes taxes & fees
13 Apr - 14 Apr
Bürgenstock Hotel & Alpine Spa

About this property

Waldhotel by Bürgenstock Lake Lucerne

Lakefront hotel with full-service spa and health club
A full-service spa, an indoor pool and an outdoor pool are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a restaurant, a health club and a bar/lounge.
Waldhotel by Bürgenstock Lake Lucerne offers 137 air-conditioned accommodations with iPod docking stations and MP3 docking stations. Rooms open to balconies. Beds feature premium bedding. Smart televisions are featured in guestrooms. Espresso makers and free minibar items are provided. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include laptop-compatible safes and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

2 indoor tennis courts, an outdoor tennis court and a health club are featured at the hotel. An indoor pool and an outdoor pool are on site. Other recreational amenities include a sauna and a 24-hour fitness centre.

Guests aged under 17 years old are not allowed in the swimming pool, health club, fitness facility or hot tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Waldhotel Spa has 12 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

During your stay at Waldhotel by Bürgenstock Lake Lucerne, you'll be within walking distance of Hammetschwand Lift. Features include free WiFi in public areas, plus a full-service spa and an indoor pool. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Valet parking, self-parking and extended parking available for a fee
  • Take a swim in the indoor and outdoor pools
  • Indulge with reflexology, detox wraps or manicures and pedicures at Waldhotel Spa
  • Services include free supervised childcare, dry cleaning/laundry and a concierge
  • On-site recreation includes an outdoor tennis court, a gym and a steam room
  • 1 mi (1.7 km) from Hammetschwand Lift and 11.9 mi (19.1 km) from Chapel Bridge
  • Airport shuttle service available for a fee
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Waldhotel by Bürgenstock Lake Lucerne offers its guests a full-service spa, an outdoor tennis court, and indoor tennis courts. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a business centre and 4 meeting rooms. An outdoor pool, an indoor pool, and a health club are also featured at the luxury Waldhotel by Bürgenstock Lake Lucerne. You'll have access to the indoor pool and outdoor pool at a partner property. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available.

This Mediterranean Ennetbuergen hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 7:00 AM to 10:00 AM.
Verbena Restaurant – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.
Late-night fare is available from 24-hour room service.

Languages

Arabic, Chinese (Mandarin), English, French, German, Hungarian, Italian, Polish, Portuguese, Romanian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Parking on site (CHF 40 per night)
  • Valet parking on site (CHF 40 per night)
  • Extended parking on site (CHF 40 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee: CHF 45 for adults and CHF 45 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Verbena Restaurant

Things to do

  • 2 indoor tennis courts
  • 24-hour gym
  • Bicycle rentals
  • Billiards/pool table
  • Designer stores
  • Fitness classes
  • Full-service spa
  • Ice skating
  • Indoor pool
  • Indoor pool (guest access)
  • Library
  • Outdoor pool
  • Outdoor pool (guest access)
  • Outdoor tennis court
  • Pilates classes
  • Sauna
  • Shopping
  • Steam room
  • Tennis lessons
  • Wine tasting room
  • Yoga classes

Family friendly

  • Cot (surcharge)
  • Free supervised activities for children
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • 4 meeting rooms
  • Business centre
  • Conference centre

Outdoors

  • In the mountains
  • On a lake
  • Pool loungers
  • Terrace

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Thalassotherapy

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking

Room amenities

Bedroom

  • Blackout drapes
  • Cot (surcharge)
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • IPod dock
  • MP3 dock
  • Smart TV with premium channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: 100 per cent of room rate

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities or services will be unavailable from March 17 2025 to March 20 2025 (dates subject to change):
  • Spa

Access methods

Staffed front desk

Pets

  • Pets: CHF 60 per pet, per night
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for CHF 225.0 per night.
  • Cots (infant beds) are available for CHF 50.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately CHF 45 for adults and from CHF 45 for children
  • Airport shuttle fee: CHF 425 per vehicle (one-way)
  • Airport shuttle fee per child: CHF 425 (one-way)
  • Self-parking fee: CHF 40 per night
  • Valet parking fee: CHF 40 per night
  • Extended parking fee: CHF 40 per day
  • Pet fee: CHF 60 per pet, per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: 100 per cent of room rate (subject to availability)
  • Crib (infant bed) fee: CHF 50.0 per night
  • Rollaway bed fee: CHF 225.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the heated pool
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Waldhotel by Bürgenstock Lake Lucerne offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Children under 16 years old are allowed in the SPA area and must be accompanied by an adult.

We should mention

  • Pool access available from 7 AM to 9 PM
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 5 stars.

Property is also known as

Bürgenstock Hotels Resort Waldhotel Obbürgen
Bürgenstock Hotels Resort Waldhotel
Bürgenstock Hotels Waldhotel Obbürgen
Bürgenstock Hotels Waldhotel
Bürgenstock Waldhotel
Bürgenstock Hotels Resort Waldhotel Ennetbuergen
Bürgenstock Hotels Waldhotel Ennetbuergen
Hotel Bürgenstock Hotels & Resort – Waldhotel & Spa Ennetbuergen
Ennetbuergen Bürgenstock Hotels & Resort – Waldhotel & Spa Hotel
Hotel Bürgenstock Hotels & Resort – Waldhotel & Spa
Bürgenstock Hotels & Resort – Waldhotel & Spa Ennetbuergen
Bürgenstock Hotels Resort Waldhotel
Bürgenstock Hotels Resort – Waldhotel Spa
Bürgenstock Hotels Waldhotel
Bürgenstock Waldhotel
Burgenstock Hotels Waldhotel
Waldhotel by Bürgenstock
Bürgenstock Hotels Resort – Waldhotel Spa
Waldhotel by Bürgenstock Lake Lucerne Hotel
Waldhotel by Bürgenstock Lake Lucerne Ennetbuergen
Waldhotel by Bürgenstock Lake Lucerne Hotel Ennetbuergen

Waldhotel by Bürgenstock Lake Lucerne Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 61 out of 76 reviews
Rating 8 - Good. 9 out of 76 reviews
Rating 6 - Okay. 2 out of 76 reviews
Rating 4 - Poor. 3 out of 76 reviews
Rating 2 - Terrible. 1 out of 76 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Antoinette

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Book for the best spa experience
We loved our stay at Burgenstock. 10/10 would visit this property again. If you’re looking for the ultimate spa expedience with views for days, this is for you.
Stayed 2 nights in Nov 2024

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024

6/10 Okay

Marina

Liked: Cleanliness, property conditions & facilities, room comfort
Majestic stay at Lake Lucern
Iconic resort on a majestic destination overlooking Lake Lucerne. Clean facilities and farm to table offerings in a fantastic restaurant Verbena. Free tram and bistros included with stay. Communication between varied parties at resort could be improved. Just a few examples: main spa access supposed to be included but upon arrival it’s at extra cost. Breakfast is included in reservation but I was told initially it is not. Sia is only open till 7 pm - could be longer. We noticed quite a few travellers complaining about similar issues. If training and communication issues resolved it would be a 5 star hotel.
Stayed 2 nights in Jul 2024

10/10 Excellent

victor

Stayed 2 nights in Jul 2024

10/10 Excellent

Alina

Stayed 3 nights in Jun 2024

10/10 Excellent

Jaclyn

Liked: Cleanliness, staff & service, property conditions & facilities
I always like to stay at nice hotels, but this is by far the most luxurious experience I have had. Every member of the hotel staff is beyond kind & accommodating, the food is outstanding, and the views around the property are amazing. I highly recommend this if your looking for a luxe experience.
Stayed 3 nights in Jun 2024

2/10 Terrible

Elnora

Stayed 4 nights in Jun 2024

10/10 Excellent

Olga

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best of best hotel in Switzerland mountains with amazing SPA and views on mountain!!!!! Highly recommended for everyone !!! My dream some day back to this lovely hotel !!!
Stayed 1 night in Jun 2024

10/10 Excellent

Ricardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Astonishing hotel. Felt like I was in a dream.
Stayed 1 night in Feb 2024

10/10 Excellent

Irina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Jennifer, Glendale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

leon, new york

Liked: Cleanliness, staff & service, property conditions & facilities
Stunning relaxing setting. Quiet and clean. Nice service and the whole resort is beautiful. Only thing you should realize which I didn’t when booking through Expedia is it one large resort with 5 hotels. You cannot use all the facilities of each resort depending on the hotel you book. If you want the famous spa you need to book the hotel for that one or like me who stayed at the Waldhotel you need to pay around 350$ per day to access. The waldhotel has a great smaller spa though that I preferred as mainly quieter. The only on pick I have is they let toddlers in the spa area which isn’t relaxing when they start screaming and I witness a toddler peeing in the spa pool!!?!!? They need to fix that. Lovely place and waking up to an alpine setting and sound of cow bells in the morning.
Stayed 3 nights in Jul 2023

10/10 Excellent

Anike

Stayed 1 night in Jul 2023

8/10 Good

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

Farshid

Liked: Cleanliness, staff & service, property conditions & facilities
First time in Switzerland. We enjoyed the cleanliness and the politeness. We will come back soon :)
Stayed 2 nights in Jun 2023

10/10 Excellent

Somayeh Sadat

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant
Stayed 3 nights in Jun 2023

10/10 Excellent

CAN, diamond bar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023

10/10 Excellent

corey

Stayed 3 nights in Sep 2022

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel
Decent hotel, but is it worth the money? I guess that's an individual decision, but we thought it was overpriced. Yes, they provide the free use of the boat and funicular, yes the Spa is included, but still overpriced in our opinion. Especially as they require you to pay for parking, and dinner options were also above average in price. Lots of positives, but really nothing that we couldn't find elsewhere for less.
Stayed 3 nights in Aug 2022

10/10 Excellent

sony

Stayed 4 nights in Jul 2022

10/10 Excellent

Marianna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

10/10 Excellent

Uluc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel to relax. Very cozy very healty concept
Stayed 2 nights in Feb 2020

10/10 Excellent

Tomasz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just perfect!
The hotel is just amazing. You can see that it is newly built, everything is spotlessly clean and neat, every single detail has been taken care of. It's one of the few integrated resorts in Switzerland with several restaurants, SPA, the view is just breathtaking. You could spend there a few days without even leaving the vicinity of the hotel. If I really have to find something to complain about it's probably the distance from the train station (it takes a while to get to the resort) and the fact that it was relatively empty at the time when we were there.
Stayed 4 nights in Jan 2020