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Mercure Exeter Rougemont Hotel

3.5-star property
Queen Street, Exeter, England 044 511 21 42
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3.5 out of 5
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See all 13 ebookers Reviews

"Friendly and helpful staff, great location for the city and the train station. The property is getting scruffy and in need of some TLC. " More

By a verified traveller on Sun 22 May 2022

Points Of Interest

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Standard Room

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Privilege, Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Standard Room, 1 Single Bed

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Standard Twin Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Mercure Exeter Rougemont Hotel. During your stay, you're just a quick walk from University of Exeter. Free WiFi in public areas, a restaurant and a bar are available.

  • Free WiFi
  • Enjoy British cuisine while dining at Drakes Restaurant
  • English breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • Guests speak favourably about the location and the overall condition of the property
  • Just a 1-minute drive from University of Exeter and 15 minutes from Dartmoor National Park
  • Dogs welcome for a fee

Mercure Exeter Rougemont Hotel ratings based on 13 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Mercure Exeter Rougemont Hotel

Everyone (1) Couples (8) Family (2) Friends (1)
3 out of 5
Friendly and helpful staff, great location for the city and the train station. The property is getting scruffy and in need of some TLC.

Posted by on 22 May 2022

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Comment from Hotel Management

12 Sep 2022 by Reception

Thank you for your review, I’m sorry to see you didn’t enjoy your stay with us. We hope to welcome you back soon to give you a much better stay.

4 out of 5

Posted by on 14 May 2022

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Comment from Hotel Management

12 Sep 2022 by Reception

Thank you for your review, I’m sorry to see you didn’t enjoy your stay with us. We hope to welcome you back soon to give you a much better stay.

3 out of 5
Good hands free check in and out process. Some cleaning issues in room e.g. stained carpet. Room a bit to warm and constant humming noise from vent outside disdurbed sleep.

Posted by on 11 Feb 2022

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Comment from Hotel Management

28 Feb 2022 by Declan

Thank you for your review, I’m glad to hear you enjoyed your stay with us. I will pass your comments onto the relevant department, and sorry to hear that you were disturbed. We do hope to welcome you back very soon.

5 out of 5
Couldn’t fault my recent stay at the Mercure Exeter Rougemont. Staff were friendly and helpful, hotel and room spotlessly clean. Room was a decent size, bed was comfy, and bathroom was great. Particularly liked the powerful shower. Didn't use the bar or breakfast so can't comment on those. Overall I would not hesitate to stay here again.

Posted by on 16 Oct 2020

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5 out of 5
Good location, friendly staff and nice rooms. Would stay again

Posted by on 8 Jul 2019

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3 out of 5

Just average, will not be returning!

We came for one night, while the food festival was on. So the location was ideal, but there was nothing else to impress us! It was just ok! I didn't sleep very well as there was a lot of noise from street and someone emptying the bottles into a recycling bin. Not the best hotel I've stayed in, so I wont be rushing back!

Posted by on 5 May 2015

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4 out of 5

Great service

3rd stay, always excellent, very helpful staff. Definately recommended. Great location near the Railway station

Posted by on 21 Oct 2014

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3 out of 5

Excellent location but rooms vary a little in quality.

I've stayed in this hotel many times before however on this occasion the room was not as clean as normal. Carpet felt old and was not particularly level in places, bathroom towels were clean but needed replacing as they were thin and d little grey. Room smelt a little musty on entry .

Posted by on 7 Jun 2014

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3 out of 5

Perfect location but old hotel

This hotel really only warrants 3 stars and if it wasn't for the special offer we took, it certainly would not be worth the standard room rate. I know we took a 'small double' but it certainly was that and very basic. The hotel was a bit creaky and in need of decoration in most parts. The best part was the vicinity in the middle of the centre and we were also lucky enough to get a car parking space in the hotel carpark which were limited.

Posted by on 22 Apr 2014

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1 out of 5

poor quality room

Tired room. Bathroom very poor with no heating. I have never stayed in a hotel with no form of heating in the bathroom. Heating in the room was poor. Thete was a small fan heater in the wardrobe that we had to use but this was far from ideal. It was reported to reception who sent someone to the room to say the heating had just come on and it would get warmer. It didn't.

Posted by on 7 Apr 2013

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About the Mercure Exeter Rougemont Hotel

Location Queen Street, Exeter, England EX4 3SP

Property Features

There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and meeting rooms. Public spaces have free WiFi. The business-friendly Mercure Exeter Rougemont Hotel also features concierge services, complimentary newspapers in the lobby, and dry cleaning/laundry services. Limited parking is available for a fee and is offered on a first-come, first-served basis. This Exeter hotel is smoke free.

  • 98 guestrooms or units
  • Conference rooms
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Exeter Central Station (0.1 km / 0.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Mercure Exeter Rougemont Hotel offers 98 accommodations with a safe and coffee/tea makers. LCD televisions come with digital channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers. This Exeter hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • LCD television
  • Digital channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Ensuite bathroom
  • Connecting rooms available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy a English breakfast daily from 7 AM to 10 AM.

Drakes Restaurant – This restaurant specialises in British cuisine and only serves dinner.

24-hour room service is available.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets: GBP 15 per pet, per night
  • Only dogs are allowed Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Safety features at this property include a fire extinguisher and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staffed front desk
  • Children stay free - maximum age 12
  • Guest education on local ecosystems and culture
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • LGBTQ friendly
  • Smoke detector
  • Children stay free
  • Number of children who can stay free - 2
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 16.50 per person
  • Self-parking fee: GBP 12.50 per day
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Rougemont
  • Rougemont Exeter
  • Rougemont Hotel
  • Rougemont Hotel Exeter
  • Mercure Exeter Rougemont Hotel
  • Mercure Rougemont Hotel
  • Mercure Exeter Rougemont
  • Mercure Rougemont
  • Mercure Exeter Rougemont Hotel Devon
  • The Rougemont Hotel, Exeter Hotel Exeter
  • Mercure Exeter Rougemont
  • Mercure Exeter Rougemont Hotel Hotel
  • Mercure Exeter Rougemont Hotel Exeter
  • Mercure Exeter Rougemont Hotel Hotel Exeter

You should know

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.