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Mercure Exeter Southgate Hotel

4-star property
Southernhay East, Exeter, England 044 511 21 42
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4.2 out of 5
Very good!
See all 11 ebookers Reviews

"Had a great stay the staff here are very helpful " More

By a verified traveller on Sat 04 May 2024

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Privilege, Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Classic Twin Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Family Room, 1 Double Bed (Classic)

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Standard Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Hotel Description

Our customers tell us they can't get enough of Mercure Exeter Southgate Hotel's great location. During your stay, you're just a quick walk from City Wall. You'll find features such as free WiFi in public areas, plus an indoor pool and a restaurant. This property offers pet-friendly amenities, such as food and water bowls.

  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • English breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, a porter and luggage storage
  • On-site recreation includes a gym and a sauna
  • Guests have great things to say about the helpful staff and the location
  • Just a 3-minute drive from University of Exeter and 14 minutes from Dartmoor National Park
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

Mercure Exeter Southgate Hotel ratings based on 11 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Mercure Exeter Southgate Hotel

Everyone (6) Couples (4) Family (2)
5 out of 5
Had a great stay the staff here are very helpful

Posted by on 4 May 2024

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5 out of 5

Posted by on 9 Mar 2024

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4 out of 5
Although pet friendly there was nothing available for pets in rooms.

Posted by on 28 Dec 2022

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Comment from Hotel Management

1 Jan 2023 by Front Desk Team

Thank you for leaving us a review of your recent stay with us. I am pleased to see you enjoyed your stay and I hope to welcome you back again in the future. Kind Regards

1 out of 5
A chain of events for a rubbish night. Check in was fine, the reception staff were friendly and helpful, however I was told water was off so I couldn’t make a brew or have a shower until later that day. I was given the key to my room, 164. I walked up the staircase, clicked my keycard against the door and was first hit by the smell of stale water. I stepped inside to a soaking wet towel on the floor, along with some used toiletries, no worries, I’ll call reception and ask them to take this away, the cleaners must’ve forgot on room change over. So I called reception, which rang for so long I gave up. I moved the towel to the chest of drawers near the door, however the floor was drenched as the towel was dripping wet through, still stinking. About an hour later, I headed out for tea, so popped by the reception to ask for the towel to be cleared and some air freshener “no problem sir”. I arrived back at 8.50 as wanted to get an early night, headed straight up to my room, to be greated by the the smell and of course the towel. So I went back down to reception to ask again, I’m not bothered about the towel more the smell. So at 9.40 the receptionist herself finally appears, I asked for replacement toiletries to replace the used ones that hadn’t been replenished, 10.20pm they arrived, a lovely early night. Fast forward an ok sleep (pillow was comfy to be fair), and at precisely 6.04am I was awoke by a cleaner utilising a dustpan and brush to pick up each individual sweep from

Posted by on 23 Feb 2022

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Comment from Hotel Management

26 Feb 2022 by Front Desk Team

Thank you for taking the time to leave us a review of your recent stay with us. I am really sorry to have read of the issues during your stay. As you have mentioned we did indeed have an emergency situation regarding our hot water system which the team worked around the clock to try and get repaired but completely understand how this affected your stay with us. I will make sure to pass your feedback onto all departments and I am sorry that on this occasion we let you down. I hope to welcome you back for a more successful stay with us in the future. Kind Regards

5 out of 5

Posted by on 27 May 2021

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Comment from Hotel Management

26 Jun 2021 by Matt, General Manager

Hi and many thanks for your 5/5 review

5 out of 5

Posted by on 18 Aug 2020

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5 out of 5

Posted by on 18 Mar 2020

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2 out of 5
location is good Room 358 needs complete refurb,carpets stained,curtains with holes,furniture old and scratched,bathroom without bath ok

Posted by , from Dublin,Ireland on 20 Aug 2019

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Comment from Hotel Management

22 Aug 2019 by ExeterManager

Hello I am sorry that you are disappointed with your stay and that we were unable to rectify the situation on your arrival. We will ensure that the issues mentioned are rectified.

5 out of 5

Posted by on 21 Apr 2019

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Comment from Hotel Management

23 Apr 2019 by Manager

Thanks for your lovely comments. I hope we can see you again soon

4 out of 5
Zentrale Lage, ÖV und Sehenswürdigkeiten gut erreichbar.

Posted by on 3 Jul 2019

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Comment from Hotel Management

4 Jul 2019 by Exeter Manager

Thanks Zentrale for your feedback I hope we can welcome you back to Exeter soon

About the Mercure Exeter Southgate Hotel

Location Southernhay East, Exeter, England EX1 1QF

Property Features

As a guest of Mercure Exeter Southgate Hotel, you'll find an indoor pool, a health club, Access to hot tub, and a sauna. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 151 square feet (14 square metres) and includes conference space. A vending machine, multilingual staff, and dry cleaning/laundry services are also featured at the family-friendly Mercure Exeter Southgate Hotel. Parking is available for a fee. This 4-star Exeter hotel is smoke free.

  • 1 building
  • 156 guestrooms or units
  • 3 levels
  • Conference rooms
  • 151 sq ft of conference space
  • 14 sq. m of conference space
  • Deli
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Exeter (EXS-Exeter St Thomas Train Station) (1.2 km / 0.7 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Mercure Exeter Southgate Hotel offers 156 accommodations with laptop-compatible safes and coffee/tea makers. Guests can surf the web using complimentary wireless Internet access. Bathrooms include a shower, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • Television
  • Coffee maker
  • Shower
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy English breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7:30 AM to 11:00 AM.

Mercure Exeter Southgate Hotel has a restaurant serving lunch and dinner.

24-hour room service is available.

Nearby Activities

An indoor pool and Access to hot tub are on site. Other recreational amenities include a health club and a sauna.

Guests aged under 16 years old are not allowed in the swimming pool.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible path to lift
  • Visual alarms in hallways
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Free rollaway/extra beds!

Pet Policy

  • Pets: GBP 15 per pet, per night
  • Only dogs are allowed
  • Food and water bowls are available Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Safety features at this property include a fire extinguisher and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

£10 is charged per adult, per entrance to access the pool area. Children under 16 years old are allowed in the pool when accompanied by an adult, to a maximum of 2 children per adult. Adults must be in the water to actively supervise children.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

  • One child stays free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Sustainability/community reinvestment (10% revenue or more)
  • Staffed front desk
  • Children stay free - maximum age 12
  • Guest education on local ecosystems and culture
  • Comprehensive food waste policy
  • LGBTQ friendly
  • Comprehensive recycling policy
  • Smoke detector
  • Children stay free
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 16.50 per person
  • Self-parking fee: GBP 15.00 per night
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees
  • Pool fee: GBP 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Exeter Mercure Southgate
  • Exeter Southgate
  • Exeter Southgate Hotel
  • Mercure Exeter
  • Mercure Exeter Southgate
  • Mercure Exeter Southgate Hotel
  • Mercure Hotel Exeter
  • Mercure Southgate
  • Mercure Southgate Hotel
  • Southgate Exeter
  • Accor Southgate Exeter
  • Mercure Exeter Southgate Hotel Devon
  • Mercure Exeter Southgate
  • Mercure Exeter Southgate Hotel Hotel
  • Mercure Exeter Southgate Hotel Exeter
  • Mercure Exeter Southgate Hotel Hotel Exeter

You should know

  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.