Spent one night here, taken about 30/40 minutes to check in. I was waiting at the check in desk, no one was around and i had never been before. Seen one staff member and asked for help, they turned around quite rudely she exclaimed "im going home"?? Did ask where i can go for help and got ignored!! Found the bar and asked for help there, another woman who was also a bit rude and acting as if they didnt want to be there and said someone will come down to help md if i go back to the desk. Another 10 or so minutes passed until a 3rd membef of staff appeared who was very helpful. On checkout, no one was on the desk again (about 7am) so i just left the keys on the desk and walked out worrying i would be charged for missing keys, which i thankfully wasnt! Dont think i would stay again due to the staff. The room overall was clean and comfortable, great location, and good value for money.