On arrival at the property it was not very clean. The windows were dirty and the frames and sills covered in cobwebs which had clearly been there for some time as were full of dead insects. There was food debris on the dinner plates and the cutlery and glasses were smeared. On opening the pan drawer most of the pans were rusted and unusable. The drawer bottoms were unclean. The table mats and coasters were stuck together with grease/food debris and had to be soaked to separate them. One of the bay windows does not close properly creating a security risk. There was no plug in the kitchen sink. The inventory indicated there would be tea, coffee, milk, dishwasher and laundry tabs and a hair dryer, there were none of these. The en suite door only closes to half way. The taps on both showers were so stiff it took 2 hans and a towel to turn on/off. This was reported to the management team soon after arrival and we were told the housekeeping and maintenance team would come on the 23/7/24, we waited in all day, no one came.
We stayed in this apartment in August 2023 and were very satisfied with it hence we booked it again. It was not as it had been last year. Obviously we were disappointed, especially that no one came to rectify any of these issues. We had to clean the kitchen area and wash all the crockery, cutlery and glasses. We were limited when cooking due to the lack of useable pans. I have photos of the above issues which I am happy to provide.
I await your response.