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Riad Rocco

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Riad Rocco

Interior detail
Lobby sitting area
Superior Quadruple Room, Private Bathroom, City View | Desk, cots/infant beds, free WiFi
Interior detail
Executive lounge

Reviews

7.8 out of 10

Good

Popular amenities

  • Bar
    Bar
  • Parking available
    Parking available
  • Breakfast available
    Breakfast available
  • Spa
    Spa
  • Room service
    Room service
  • Housekeeping
    Housekeeping

Explore the area

Map
13,Derb Sidi Kjih, Talaa Sghira, Fes, 30000
  • Medersa Bou-Inania
    2 min walk
  • Blue Gate
    3 min walk
  • Place Bou Jeloud
    6 min walk
  • Fes (FEZ-Saiss)
    30 min drive

Room options

View all photos for Superior Quadruple Room, Private Bathroom, City View

Superior Quadruple Room, Private Bathroom, City View | Desk, cots/infant beds, free WiFi

Superior Quadruple Room, Private Bathroom, City View

  • 45 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

Standard Double Room, 1 Bedroom, Private Bathroom, Courtyard View

  • 30 sq m
  • Sleeps 2
  • 2 Single Beds

Deluxe Triple Room, Multiple Beds, Terrace, Courtyard View

  • 35 sq m
  • Sleeps 3
  • 3 Large Single Beds

Family Quadruple Room, Multiple Beds, Private Bathroom, Courtyard View

  • 35 sq m
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Standard Room, 1 Bedroom, Courtyard View

Shower, free toiletries, hair dryer, towels

Standard Room, 1 Bedroom, Courtyard View

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Suite, Private Bathroom, Courtyard View (1)

Standard Suite, Private Bathroom, Courtyard View (1) | Desk, cots/infant beds, free WiFi

Standard Suite, Private Bathroom, Courtyard View (1)

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

About this property

Riad Rocco

Fes guesthouse in Fes El Bali with full-service spa and rooftop terrace
A full-service spa, a restaurant and a bar/lounge are available at this guesthouse. WiFi in public areas is free. Other amenities include a rooftop terrace, spa services and 24-hour room service.
Riad Rocco offers 6 air-conditioned accommodations, with free toiletries. Accommodation at this 3.5-star guest house has kitchens.

Bathrooms include a shower. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and hairdryers can be requested.

Guests can indulge in a pampering treatment at the guest house's full-service spa, very good spa. Services include facials, body scrubs and body treatments. The spa is equipped with a mud bath, a sauna, a hot tub and Turkish bath/hammam. The spa is open daily. There are hot springs/mineral springs on site.
During your stay at Riad Rocco, you're just a quick walk from Medersa Bou-Inania. Enjoy features like free WiFi in public areas, plus a full-service spa and a restaurant.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Indulge with body scrubs, mud baths or body treatments at very good spa
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Steps from Medersa Bou-Inania and Water Clock
  • Airport shuttle service available for a fee
Riad Rocco offers its guests a full-service spa. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

A rooftop terrace, spa services, and tour/ticket assistance are also featured at the business-friendly Riad Rocco. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available.

Smoking is allowed in designated areas at this 3.5-star Fes guest house.

For a fee, guests can enjoy a full breakfast daily from 8 AM to 11 AM.
On-site venue – This restaurant specialises in Moroccan cuisine and serves breakfast and dinner.
Late-night fare is available from 24-hour room service.

Languages

Arabic, Dutch, English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Parking on site (EUR 2 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 8 AM to 11 AM for a fee: EUR 6 for adults and EUR 3 for children
  • A bar/lounge
  • A restaurant

Family friendly

  • Cot (surcharge)
  • In-room kitchen
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Picnic area
  • Rooftop terrace

Full-service spa

  • Body scrubs
  • Facials
  • Hot/mineral springs
  • Massage
  • Mud bath
  • Sauna
  • Spa open daily
  • Spa tub
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Cot (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • 24-hour room service
  • Kitchen

More

  • Air conditioning
  • Desk

Policies

Check-in

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 20.0 per night.
  • Cots (infant beds) are available for EUR 20.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately EUR 6 for adults and from EUR 3 for children
  • Airport shuttle fee: EUR 15.00 per vehicle (one way)
  • Self-parking fee: EUR 2 per night
  • Crib (infant bed) fee: EUR 20.0 per day
  • Rollaway bed fee: EUR 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Front desk staff will greet guests on arrival.

We should mention

  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.

Property is also known as

Riad Rocco House Fes
Riad Rocco House
Riad Rocco Fes
Riad Rocco
Riad Rocco Guesthouse Fes
Riad Rocco Guesthouse
Riad Rocco Fes
Riad Rocco Guesthouse
Riad Rocco Guesthouse Fes

Riad Rocco Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 16 out of 45 reviews" "
Rating 8 - Good. 19 out of 45 reviews" "
Rating 6 - Okay. 3 out of 45 reviews" "
Rating 4 - Poor. 2 out of 45 reviews" "
Rating 2 - Terrible. 5 out of 45 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Property conditions & facilities

Reviews

4/10 Poor

Nadir, Toronto, Canada

Liked: Cleanliness
Disliked: Staff & service
Disappointing staff made this the WORST experience
WARNING: DO NOT STAY HERE My family of 4 booked two nights at this riad, opting to book the suite with the two floors with one large bed and two single beds upstairs. However, when we arrived they showed us to a room with 3 small beds side by side approximately half the size of the room that we thought we were getting. I was obviously livid and explained that I paid for a much better room. At this point, the staff member named Muhammed asked if we would do him a "favor" by staying in this room instead. I declined and demanded the room that I had paid for. Muhammed got VERY aggressive, and said he was "thinking a lot of things about me," as he came very close to me; face-to-face! I thought he wanted to fight me! I was then asked to go to the "beautful" rooftop for tea, which turned out to be dirty and full of dead plants. My family was made to wait 45 minutes on the cold rooftop waiting for tea and a staff member to come tell us everything was sorted out. We eventually got the room we paid for, however, it smelled like cleaning product, they only gave us 3 towels instead of 4, and did not provide us the remote to heat our freezing cold room. Sure enough, at 8am the next morning, there was no staff on sight, the laundry was not ready, and we had to haul our luggage down the steep steps ourselves. Finally, Muhammed showed up looking like he just woke up. He demanded we pay a tax, but would not provide any paperwork to show what we were being asked to pay!
Stayed 2 nights in Mar 2018

8/10 Good

Clare, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay in sister Rocco and private tour
We spent 3 nights in the newly and beautifully restored small sister of Riad Rocco - quiet but close to the main street, a great place to be based. Very comfortable beds and constant hot water. Staff are incredibly helpful. Breakfast is generous. We took a 3 nights/ 4 days private tour from Fez to Merzouga, to Todra Gorge, to Ouarzazete, to Marrakech. The driver, Hassan and Mohamed, staff member, gave us a great trip. They were always kind and friendly and committed to giving us a wonderful time, showing us the sights and introducing us to excellent local cuisine. We recommend that Mustapha, the manager with whom we booked the trip is consistent in explaining what is included, i.e. which meals.
Stayed 2 nights in Mar 2018

2/10 Terrible

Jes

Disliked: Staff & service, property conditions & facilities, room comfort
Horrible and Unwelcoming
We had a reservation for 3 nights and it was so bad we only stayed 1 night. The staff told our driver that they would meet us in the square with a luggage cart and escort us to the riad. If you've been to Morocco, you know this is a necessity, especially in a medina the size of Fez. They said they would be there in 2 minutes, 25 minutes later they had not arrived and would not answer the phone. We hired a local in the square to take us to the riad and we paid for it. The staff at the Rocco then argued when we arrived and said they did send someone. We were the ONLY white van and this was a lie. The inside of the riad was dark and unwelcoming. The staff was not friendly. We were not provided any information or even a map of the medina. I needed to go bathroom and the public bathroom off the lobby is a squatty potty in the floor. They walked us upstairs to the room (2 flights of steep steps) and did not offer to help with a single bag, even though the entirety of the staff are kids in their early 20s. They offered coffee and tea and we said yes, but they never made it. The room was clean, but when we took 1 shower the floor immediately flooded and rolled into the bedroom. My bed was in a puddle. The "beautiful rooftop" is a few tables, dead plants, broken down wicker chairs, and views of glass spiked roofs. When I went to breakfast earlier than my roommates the staff walked past me 20+ times without even offering coffee. Save yourself the trouble. Just awful.
Stayed 3 nights in Oct 2017

8/10 Good

Michael, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Medina location, helpful staff
The staff helped with a guided tour and transfers, also very kind getting a snack for our hungry selves on arrival. A nice Riad with terrace but not for those who struggle with stairs!
Stayed 1 night in Jul 2017

2/10 Terrible

Badia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unfortunately this is a misleading hotel who's staff lie to get you to stay here. I paid for a suit with 2 double beds. The confirmation email stated I would get 2 double beds but we got only 1 double bed and a very small single bed. This hotel also advertised being a spa this is not true either and the nearest would be a local Hamam used by The locals which is down the road and in the busy restaurant district!? I complained that the room was not what I was promised. The manager said he would meet us in the morning and give us a refund or spa treatment. We waited but he did not show and the receptionist had a smug look on her face and charged us for the airport transfer. The room had no cupboard to hand your clothes and only had a broken wooden rail with a few hangers! Totally rubbish experience. Far better Riad in Fes at cheaper prices.

10/10 Excellent

Ismail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Riad and lovely people
It was very good.

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Raid and Excellent Staff
Found a very high level of service from all the staff members right from the beginning of our trip, They arranged to have us picked up from the airport, our flight was delayed so was really happy to find our driver was waiting for us as it was late during the night, I would really advice this collection service as it was cheap without having haggle with strange drivers, staff were waiting for us outside the Medina and help us to the Riad where they made us lovely fresh complimentary mint tea. We were offered this each time we went out and we're asked to let them know when we wanted more. Breakfast was great a selection of food from bread, croissants,cakes freshly squeezed orange, coffee, tea and freshly cooked corn bread and fresh fruits, was told to ask for more if needed but found we had more than we could eat. Location is great as you can get around the old medina and points of interest without taxi, with plenty of restaurants and fast food outlets within walking distance. Mustapha would give us daily advice on where and what was we could do when going out, along with transport advice and how much things costs this was really appreciated as we can could plan our trips better so not to miss out on site of interest when travelling out. Beds were very comfortable and the room was cleaned daily while we were out. Bathroom was clean with excellent shower, Air conditioning was excellent as weather was hot outside. The complete building was kept clean and tidy. The wifi

10/10 Excellent

Daniel, Cambridge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
A beautiful room in a beautiful riad. The design of these old buildings make them very noisy,youd get that in any riad. A couple of lights didn't work, but otherwise the room was faultless.i would happily stay there again.

8/10 Good

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Maurice, canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place to stay in Fes!
Clean Riad, good shower with good hot water supply. Great customer service, the entire staff will be happy to help you with anything. They also provide great and cheap tours. Would highly recommend!

10/10 Excellent

Gregory, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice
This is an excellent choice in Fes. The place has real character and the rooms are nicely furnished. Staff are brilliant. You will be well looked after.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, superbly located hotel, great hosts
Hassan, Hassan and Mustafa are very kind, generous and hospitable hosts. They attend to their guests' need and make sure they feel welcome and at home. They are well connected in Fez and can arrange for a local to accompany and advise their guests when shopping for leather jackets, Moroccan dresses or other handicraft. Don't forget to remunerate them afterwards for their help in getting good deals while shopping.

8/10 Good

Melissa, Rabat, Morocco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Riad Rocco
A last-minute find, and I'm glad we found it! Lovely little guesthouse near Bab Boujuloud in a great location in Fes. Attentive staff, nice rooms, great dinner a la carte traditional Moroccan and a good breakfast included. All in all a great stay!

10/10 Excellent

Alexa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful, welcoming riad
Thank you so much to everyone at Riad Rocco for helping to make our stay in Fez so wonderful. From the moment we arrived, we were told to treat the Riad as if we were at home and that is certainly how we felt. Mohammed and Mustapha were so friendly and helpful, even inviting us to a delicious home cooked lunch at the Riad on our final day. The Riad itself is well located in the old medina and is close to the main shopping and eating areas, and is beautifully decorated in traditional style. We would definitely recommend this road to anyone staying in Fez and hope to be able to visit again some day too!

10/10 Excellent

samah, Liverpool uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great and the staff are really helpful

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The people at Riad Rocco were awesome, so welcoming and friendly. We wished we could have stayed longer!

10/10 Excellent

Suhail, Maryland, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value
We went to Fez for 3 nights. The Riad was clean and updated. Mustafa and the crew made us feel at home. Extremely friendly staff and they served us all we can drink mint tea on the terrace of the riad which was very relaxing especially in the evening. Room was pretty spacious and clean. Location was great, tucked in a quite ally about 5-10 minutes walk from everything that we wanted to see in the old Medina. I would definitely recommend this Riad.

10/10 Excellent

Verified traveller

Stayed 5 nights in Dec 2018

2/10 Terrible

Verified traveller

Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beau Riad et personnel au top !
Joli Riad au centre même de la médina. Le personnel a été aux petits soins avec nous, souriant et disponible. Le Riad est propre et joliment décoré. Très belle expérience.
Stayed 2 nights in Jul 2018

8/10 Good

SYLVIE B, LOIRET

Liked: Staff & service
Hotel bien situé, le personnel et le patron sont sympathiques, prêts à aider très disponibles. L’hôtel est simple mais correct.
Stayed 7 nights in May 2018

8/10 Good

DOMINIK

Liked: Cleanliness, staff & service
Good for the price! Good location and very nice staff!

4/10 Poor

Andreas, Bern, Schweiz

Disliked: Staff & service, room comfort
Ein schönes Haus mitten in Fes, aber schlecht und herzlos geführt. Die Angestellen fühlen sich für nichts wirklich verantwortlich. Das Riad ist restauriert, ohne dass es Charme verbreiten würde. Bei unserer Ankunft war die erste Nacht überbucht. Als wäre es selbstverständlich, wurden wir in ein anderes Riad transferiert. Es gehört dem gleichen Besitzer, war aber noch nicht einmal fertiggestellt.
Stayed 3 nights in Mar 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
HORROR. There might be fake reviews. Be careful!
We booked and payed the Riad Rocco before we arrived to morocco. When we entered the hotel at 0:30 am, an employee told us that Riad Rocco is overbooked and we should change to their other Riad. It seemed strange, because we already payed. After a long discussion and a second fight between the employees and another couple, we had to move to the other Riad. The other Riad is around the corner and still under construction. The windows were uncloseable, there was no air conditioner and it was super cold (2 degrees in Fes in our room). We had one towel for both of us! The next morning the unpleasant owner asked to us to delete a bad review I already made and promised us a dinner in return (call it bribery). The whole stay he insisted to write a good review…We didn’t get our dinner, by the way. The second night in Riad Rocco, we woke up twice because new arrivers and the employees had an argumentation about the move to the other Riad (same like we had experienced the night before).The owner was screaming at his tired out employees and teated them badly. When we left the hotel in the morning and arrived at the train station, we were prosecuted by an employee of Riad Rocco. He wanted us to pay something, what we refused to do. It was really scary and we fled into our train. By the way the road doesn’t pay taxes to the city of Fes, they didn’t neither check us in nor out. Marocco was beautiful. Riad Rocco was a horror trip!

2/10 Terrible

Marouane

Disliked: Staff & service, property conditions & facilities, room comfort
LA PEOR ATENCIÓN AL CLIENTE!!!
El riad es bonito PERO el servicio y el trato al cliente es un desastre. llegamos de noche, imposible contactarlos. el número en google no funciona y no contestan al fijo. El empleado de noche es un tramposo y mal educado. No paro de faltarme respeto e incluso insultarme. El equipo de día son muy lentos. Tuvimos que esperar más de 1hora el desayuno porque estaban ocupados con 1 mesa de 6 españoles. Nunca nos dieron el wifi. De tantos errores, nos prometieron una cena, pero nunca nos la dieron. Es más no pararon de reclamar el dinero a lo largo de la estancia. Quisimos para con tarjeta y nos dijeron que no funcionaba el datafono. Pero lo verifiqué y si funcionaba. Para pedirnos un taxi para ir al aeropuerto pronto por la mañana nos echaron la culpa por no avziar cuando lo hicimos 2 veces. Y quería cobrar un extra de taxi para ellos. NO LO RECOMIENDO PARA NADA. hay más riads en la medina. No merece la pena frustrarse con este.