2/10 Terrible
Disha
Travelled with partner
29 Aug 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciate you reaching out to start off i had higher expectations when i arrived based on the pictures presented online i wish there was a disclaimer stating the pictures are from the remodel hotel because the room we stayed in did not look anything like the pictures. We were charged a resort fee for services such as wifi and other unusable commodities like the bikes which were rusted and the wifi did not work even to check emails or phone calls. When we booked we weren’t told about possible construction one of the reasons we booked a vacation with you guys is because of the name marriott and the top notch service. We would have appreciated if we were told about the pool closure prior to our booking even on third party websites since we booked through expedia. We even checked the hotel website to ensure a smooth service but alas we weren’t warned early enough i would like to know when was the update made to your hotel website about the pool closure so i can talk to expedia see if they can rectify our situation.
Overall i would like to say your staff Fernando, Nicola and peruvian guy at the beach shack were exceptional and made our time there better.
Disha
Stayed 3 nights in Aug 2024