26 Jun 2024 by Ihr Melia Frankfurt City Team
Sehr geehrter Pascal,vielen Dank für Ihre Bewertung.Es freut uns sehr, dass Sie die Sauberkeit unserer Zimmer und die Qualität unserer Anlage zu schätzen wussten. Unsere Gäste genießen in der Tat die makellose Ausstattung und die angenehme Atmosphäre, die wir bieten. Wir bedauern jedoch zu hören, dass unser Service nicht Ihren Erwartungen entsprochen hat. Unserem Anspruch nach einer exzellenten Servicekultur zufolge, ist es unser Ziel, jedem Gast ein herausragendes Erlebnis zu bieten. Wir nehmen Ihre Rückmeldung sehr ernst und werden diese zum Anlass nehmen, um unsere Servicequalität weiter zu verbessern. Bezüglich der Parkgebühren möchten wir darauf hinweisen, dass unser Privatparkplatz im Stadtzentrum von Frankfurt eine bequeme und sichere Parkmöglichkeit bietet, auch wenn wir verstehen, dass die Kosten dafür als hoch empfunden werden können.Hoffentlich geben Sie uns in der Zukunft eine zweite Chance.Freundliche Grüße,Herzliche Grüße Warmest regards Saludos Ihr Melia Frankfurt City Team
Melia Frankfurt City offers its guests a full-service spa and a health club. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 15070 square feet (1400 square metres) and includes conference space. Spa services, a terrace, and multilingual staff are also featured at Melia Frankfurt City. Parking is available for a fee. Smoking is allowed in designated areas at this 4-star Frankfurt hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge)
Melia Frankfurt City offers 430 air-conditioned accommodations with minibars and a safe. Flat-screen televisions come with satellite channels. Bathrooms include a shower, complimentary toiletries and hairdryers. This Frankfurt hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a buffet breakfast on weekdays from 6:30 AM and 10:30 AM.
Neu-Frankfurt – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Oben Restaurant & Skybar – This restaurant specialises in Mediterranean cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open selected days.
Room service (during limited hours) is available.
Recreational amenities at the hotel include a health club.
Guests can indulge in a pampering treatment at the hotel's full-service spa, WELLNESS & FITNESS AREA. The spa is equipped with a sauna. The spa is open daily.
Special check-in instructions:
Front desk staff will greet guests on arrival.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses eco-friendly cleaning products
This property affirms that it follows the cleaning and disinfection practices of Stay Safe with Meliá (Meliá)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express and Diners Club. Cash is not accepted. This property uses eco-friendly cleaning products. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Stay Safe with Meliá (Meliá) guidelines.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars, and is displayed on this page as 4 stars.