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Mercure Hotel Kaiserhof Frankfurt City Center

4.0 star property

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Mercure Hotel Kaiserhof Frankfurt City Center

Exterior
Lobby
Exterior
Lobby
Premium bedding, down duvets, minibar, in-room safe

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Gym
  • Parking available
  • Room service
  • Laundry

Explore the area

Map
Kaiserstr. 62, Frankfurt, HE, 60329
  • Kaiserstrasse
    ‪1 min walk‬
  • Frankfurt Opera House
    ‪8 min walk‬
  • Staedel Museum
    ‪10 min walk‬
  • Frankfurt (FRA-Frankfurt Intl.)
    ‪24 min drive‬

Room options

View all photos for Superior Double Room, 1 Double Bed

Premium bedding, down duvets, minibar, in-room safe

Superior Double Room, 1 Double Bed

  • 24 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Privilege, Suite, 1 Double Bed

Privilege, Suite, 1 Double Bed | Premium bedding, down duvets, minibar, in-room safe

Privilege, Suite, 1 Double Bed

  • 49 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds

Standard Room, 2 Single Beds | Premium bedding, down duvets, minibar, in-room safe

Standard Room, 2 Single Beds

  • 20 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Privilege, Twin Room, Multiple Beds

Privilege, Twin Room, Multiple Beds | Premium bedding, down duvets, minibar, in-room safe

Privilege, Twin Room, Multiple Beds

  • 28 sq m
  • Sleeps 2
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Superior Room, 2 Single Beds

Premium bedding, down duvets, minibar, in-room safe

Superior Room, 2 Single Beds

  • 24 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Double Room, 1 Double Bed

Standard Double Room, 1 Double Bed | Premium bedding, down duvets, minibar, in-room safe

Standard Double Room, 1 Double Bed

  • 20 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

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About this property

Mercure Hotel Kaiserhof Frankfurt City Center

Central hotel connected to a railway/underground station in Innenstadt 1 with a fitness centre
Along with a fitness centre, this hotel has a bar/lounge and a snack bar/deli. WiFi in public areas is free. Other amenities include self parking, a business centre and conference space. Housekeeping is available on request.
Mercure Hotel Kaiserhof Frankfurt City Center offers 106 accommodations with tablet computers and minibars. Beds feature down duvets and premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with satellite channels. Bathrooms include baths or showers with a rainfall showerhead, designer toiletries, toilets with an electronic bidet and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include a safe and complimentary bottles of water. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Mercure Hotel Kaiserhof Frankfurt City Center. During your stay, you'll be connected to a railway/underground station and just a quick walk from Kaiserstrasse. Features include free WiFi in public areas, plus a gym and a bar.
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym and bicycles to rent
  • Within a 15-minute walk of Frankfurt Trade Fair and Frankfurt Christmas Market
There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A business centre and 8 meeting rooms are available.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 3229 square feet (300 square metres) and includes conference space. A fitness centre, a vending machine, and multilingual staff are also featured at the business-friendly Mercure Hotel Kaiserhof Frankfurt City Center. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Frankfurt hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
Executive Lounge – On-site bar. Happy hour is offered.
Room service (during limited hours) is available.

Languages

Arabic, English, Farsi, German, Italian, Spanish, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (EUR 22 per day)
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: EUR 23 per person
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Executive Lounge

Things to do

  • Bicycle rentals
  • Gym
  • Shopping
  • TV in common areas

Family friendly

  • Free cot
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 3,229 square feet of conference space
  • 8 meeting rooms
  • Business centre
  • Computer station

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Toilet with electronic bidet
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with satellite channels
  • Tablet computer

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Free long-distance calls
  • Free weekday newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 3:00 AM
Contactless check-in and check-out are available
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 23 per person
  • Self-parking fee: EUR 22 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Property Registration Number DE277083211

We should mention

  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.

Property is also known as

Kaiserhof Frankfurt City Center
Mercure Hotel Frankfurt City Center
Mercure Hotel Kaiserhof
Mercure Hotel Kaiserhof Frankfurt City Center
Mercure Kaiserhof
Mercure Kaiserhof Frankfurt City Center
Mercure Hotel Kaiserhof Frankfurt City Frankfurt
Mercure Hotel Kaiserhof Frankfurt City Center Hotel
Mercure Hotel Kaiserhof Frankfurt City Center Frankfurt
Mercure Hotel Kaiserhof Frankfurt City Center Hotel Frankfurt

Mercure Hotel Kaiserhof Frankfurt City Center Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 325 out of 1001 reviews" "
Rating 8 - Good. 432 out of 1001 reviews" "
Rating 6 - Okay. 142 out of 1001 reviews" "
Rating 4 - Poor. 60 out of 1001 reviews" "
Rating 2 - Terrible. 42 out of 1001 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Wendy, Sacramento

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location walking distance from the HbF (main train station). My hotel room #310 was comfortable and clean and nicely decorated. It also had a refrigerator, water cooker, and a coffee pot (that I could not get to function). I also could not find the light switch for the desk lamp and the ceiling light - I tried all light switches, and they did not turn on. I also could not figure out how to use the wall mounted "do not disturb" light. The hotel overall seemed well cared for and clean and safe. I would gladly stay here again.
Stayed 2 nights in Oct 2024

8/10 Good

FREDY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel limpio, bien ubicado, habitaciones cómodas, staff atento! Y super precio comparado con hoteles de la zona. Lo recomiendo ampliamente
Stayed 1 night in Oct 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been staying at this Mercure Hotel for at least the last 12 years. If I was not satisfied I would not keep returning.
Stayed 20 nights in Sep 2024

10/10 Excellent

Denise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. The infused water was delicious!
Stayed 1 night in Oct 2024

6/10 Okay

Ali

Business traveller
Liked: Cleanliness
Stayed 5 nights in Sep 2024

4/10 Poor

michael

Stayed 1 night in Sep 2024

8/10 Good

Hugo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, pity about the riskiness surrounding it.
Stayed 2 nights in Sep 2024

6/10 Okay

Jaeik

Stayed 7 nights in Sep 2024

8/10 Good

Derek

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great Hotel , but dangerous area
Stayed 2 nights in Aug 2024

8/10 Good

Wahid

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
The hotel is a 2-minute walk from the main train station, which is very convenient. There are plenty of food options within a few blocks. The staff are very nice. However, the room was smaller than it appeared in the pictures. I reserved a queen bed but received two twin mattresses, which were uncomfortable and fell apart quickly. The bedding and pillows were not comfortable either. Additionally, the area around the hotel is not ideal, with many people struggling with addiction sleeping on the streets nearby, which detracts from the overall experience.
Stayed 4 nights in Aug 2024

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located very close to the train station, this is a comfortable and quiet hotel with friendly staff.
Stayed 1 night in Aug 2024

10/10 Excellent

Damandeep

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a nice place good facilities
Stayed 3 nights in Jul 2024

8/10 Good

simge

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Bed was very comfortable. But there wasn’t any toothpaste and brush in the bathroom. You need to bring it with you. Room was very clean and the hotel was just next to the main train station. Perfect location. Very clean hotel. Pleasure with stay.
Stayed 1 night in Jul 2024

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, clean, spacious with good air conditioning. Staff was friendly and helpful. Very convenient to the train station and situated nicely for a pleasant walk along the river to Romer Platz and elsewhere. Looking forward to staying here again before flying home.
Stayed 1 night in Jul 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Property was great and in perfect location near train station. The immediate area is a bit sketch but being able to stay near the station was a must. Room was quite nice for the price.
Stayed 1 night in Jul 2024

8/10 Good

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2024

6/10 Okay

Jonathan Phillip Da

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2024

10/10 Excellent

PERVEZ

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
People were good. Got a very good service with a smile. Breakfast spread was good
Stayed 8 nights in Jun 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Easy walk from train Station
Stayed 2 nights in May 2024

10/10 Excellent

Hong Jian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk manager and staffs were very friendly. They always gave me what I wanted. I will stay there again.
Stayed 4 nights in May 2024

10/10 Excellent

Liliane

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

10/10 Excellent

Gerard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the view from the 7th floor and my family loved the breakfast. The staff was welcoming and helpful
Stayed 1 night in Apr 2024

8/10 Good

HUNG SENG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

10/10 Excellent

Hong Jian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a very good stay in this hotel. All the staffs of the front desk were very helpful and extremely friendly.
Stayed 4 nights in Mar 2024

10/10 Excellent

Hong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room 704 has bathtub so I can take hot bath everyday. The front desk clerks are extremely friendly. All of them are knowledgeable about how to use the computer to help hotel guests to check in their flights and get boarding pass from the computer.
Stayed 3 nights in Mar 2024