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Westwood Lodge

4.5 star property

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Photo gallery for Westwood Lodge

Flat-screen TV
Flat-screen TV
Lounge
Lobby lounge
Premium bedding, down duvets, pillow-top beds, individually furnished

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Housekeeping
  • Parking included
  • Free WiFi

Explore the area

Map
2919 Franz Josef Highway, Franz Josef Glacier, 7886
  • Glacier Hot Pools
    ‪20 min walk‬
  • Westcoast Wildlife Centre
    ‪2 min drive‬
  • Our Lady of the Alps
    ‪2 min drive‬

Room options

View all photos for Grand Suite, Accessible, Mountain View

Grand Suite, Accessible, Mountain View | Premium bedding, down duvets, pillow-top beds, individually furnished

Grand Suite, Accessible, Mountain View

  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Coach House Suite

Coach House Suite | Premium bedding, down duvets, pillow-top beds, individually furnished

Coach House Suite

  • Mountain view
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Main House Suite

Main House Suite | Premium bedding, down duvets, pillow-top beds, individually furnished

Main House Suite

  • Sleeps 2
  • 1 King Bed

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About this property

Westwood Lodge

Adults-only lodge in Franz Josef Glacier with free parking
Along with an arcade/games room, this lodge has a library and tour/ticket assistance. Free WiFi in public areas and free self parking are also provided. Additionally, a garden, barbecues and a fireplace at reception are on-site.
Westwood Lodge offers 9 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and complimentary bathrobes. Rooms open to furnished balconies or patios. Each accommodation is individually furnished. Pillowtop beds feature down duvets and premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include designer toiletries, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Westwood Lodge. During your stay, you'll be within walking distance of Our Lady of the Alps. Features include free WiFi in public areas and free self-parking, plus breakfast (surcharge).
  • Free WiFi
  • Free self-parking
  • Full breakfast served daily for a fee
  • Amenities include a front desk safe, a terrace and library
  • Just a 2-minute drive from Our Lady of the Alps and 9 minutes from Alex Knob
As a guest of Westwood Lodge, you'll find a library, a terrace, and barbecue grills. Public spaces have free WiFi. An arcade/games room, tour/ticket assistance, and a garden are also featured at the luxury Westwood Lodge. Self parking is free.

Smoking is allowed in designated areas at this 4.5-star Franz Josef Glacier lodge.

For a fee, guests can enjoy a full breakfast daily from 7:30 AM to 9 AM.

Awards and affiliations

Eco-certified property
This property participates in Qualmark Sustainable Tourism Business Award – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking available only on request
  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:30 AM to 9 AM for a fee: NZD 25 per person

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Library

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Garden
  • In a national park
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Low-height counter and sink
  • No lift
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 floor
  • 2 buildings
  • Built in 2002
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Access via exterior corridors
  • Desk
  • Heating
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 8 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Late check-in fee for check-in between 8:00 PM and 10:00 PM
Minimum check-in age - 18

Check-out

Check-out before 10:30 AM
Contactless check-out

Special check-in instructions

The property charges 2.5 per cent for credit card payments
The front desk is open daily from 8 AM - 8:30 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Guests planning to arrive after 8 PM must contact this property at least 24 hours in advance to make arrangements.

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately NZD 25 per person
  • Late check-in fee for check-in between 8:00 PM and 10:00 PM
  • Credit card charges are subject to a surcharge of 2.5 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 8 AM - 8:30 PM.
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • This is an adults-only property and guests under 18 years old aren't allowed.

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Westwood Franz Josef
Westwood Lodge Franz Josef
Westwood Lodge Franz Josef Glacier
Westwood Franz Josef Glacier
Westwood Lodge Lodge
Westwood Lodge Franz Josef Glacier
Westwood Lodge Lodge Franz Josef Glacier

Westwood Lodge Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 86 out of 120 reviews
Rating 8 - Good. 21 out of 120 reviews
Rating 6 - Okay. 11 out of 120 reviews
Rating 4 - Poor. 2 out of 120 reviews
Rating 2 - Terrible. 0 out of 120 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A little more expensive but worth it

Fantastic host, very friendly and gave us great suggestions of where to go and where to eat. Accomodation slightly out of town but peaceful. Huge bedroom. Breakfast was delicious. Only thing i think could be improved was the tv only had 4 channels and two of those were sport but there were dvds (although very old titles) that could be borrowed from the lounge. Would definitely stay here again.
Stayed 3 nights in Feb 2025

4/10 Poor

Mark

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We booked the Grand Suite with mountain view and regretted it. The view was foliage and a garden! The room was dark, tired and smelly! We downgraded to a mountain view standard room which did have a mountain view! Obviously no refund! The hotel was being run by one member of staff who worked incredibly hard but this clearly meant a lower level of service. Breakfast was only served from 8-9am and had be to ordered the previous evening. Dirty breakfast dishes had to cleared by guests and placed in a plastic crate like a hostel! The rooms were only serviced on request with a £2.50 donation to local charity if you didnt have the room made up! Overall very poor and definitely not worth anywhere near the £500 we paid for 2 nights! Would never return and would advise you to select any of the other numerous places to stay in Franz Josef!
Stayed 2 nights in Jan 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quiet, peaceful, comfortable stay.

The hotel was very comfortable and clean and very close to the town while providing a quiet respite from the busier touristy area. The manager who greeted us was warm, welcoming and accommodating. Breakfast was basic but sufficient.
Stayed 2 nights in Jan 2025

10/10 Excellent

miriam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful welcoming staff.
Stayed 1 night in Jan 2025

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great option for Franz Josef. Very large, comfortable rooms and a nice breakfast included. The owner is extremely helpful and friendly. Highly recommend.
Stayed 1 night in Dec 2024

10/10 Excellent

Justin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The perfect place to stay in Franz-Josef! It's far enough away from the heliport that you aren't constantly disturbed by the noise, but still close enough to town that you can easily get to everything important quickly. Audrey was super friendly and pointed out all the best food spots and other helpful locations. The breakfast was perfect for a quick start before the day's adventures and the room was very spacious and comfortable.
Stayed 2 nights in Nov 2024

6/10 Okay

Don

Stayed 1 night in Apr 2024

10/10 Excellent

Ronald

Liked: Property conditions & facilities
peaceful
Stayed 2 nights in Apr 2024

10/10 Excellent

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is a outdoorsy lodge style with log walls and a nice fireplace always running in the main lodge. The rooms were relatively large, each with a patio and balcony and a private sliding glass door. I stayed in the main lodge, which was nice, but there are also cabins. The staff was attentive, breakfast was good ( a full English breakfast with all the trimmings), as well as fruit, juices, yogurt and pastries. The hotel is about 2 km from the main village. I'd stay there again, I was there for 2 nights.
Stayed 2 nights in Mar 2024

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Lora

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful Setting, Near Town

Lovely setting, enjoyed the fireplace at the end of the day. Audrey, who checked us in & provided our breakfast, was very helpful & friendly. Situated nicely on the edge of town.
Stayed 1 night in Mar 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relaxing and charming place

Despite the stormy weather, we had a great time around the fireplace. Breakfast was good. Room and bathroom are spacious, very clean. We stayed only one night; I wish We has more time to stay.
Stayed 1 night in Feb 2024

8/10 Good

Andrew

Liked: Cleanliness, property conditions & facilities, room comfort

One night stopover, nice room just a bit soleless

Stayed at the Lodge for one night as doing a heli hike next morning . The room was large, comfortable with a good sized bathroom and the best bit - a rolled top bath. There was a good selection of toiletries. We saw a lady on arrival who give us access to our room but saw no other staff about until we left the next morning. The TV was not working on arrival, found the aerial was not connected, after connecting there still were not any channels ??? The lodge did have some DVD’s on site so watched one of those instead The hotel is a short drive from the town and it’s attractions, unfortunately the breakfast didn’t start until 7am and we had to leave early. There was no one on site to get it early for us, so we had to make breakfast in our room - there was some crockery but only 1 bowl and spoon . We are travelling all over New Zealand and found the lodge to be the most expensive stay with the least service unfortunately which was a shame as a nice place.
Stayed 1 night in Feb 2024

6/10 Okay

Marjolein

Travelled with partner
Liked: Cleanliness, amenities
Location was convenient. Nice communal sitting area with fire and snooker table and selection of dvds you could borrow. We had a large suite, it was quiet if a little dated with drafty windows and it needed a new mattress as was very soft and roll together! Breakfast was included with modest buffet selection of food plus choice of cooked egg.
Stayed 2 nights in Feb 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

Great lodge. Poor breakfast

This is not a traditional NZ B&B. This is run by an Asian family who were charming - when you saw them. Great room, bath and location. The breakfast was poor. Most of it out of a packet. Cheap yoghurt, pre sliced bread. Only thing freshly cooked were eggs, that just appeared on a white plate on their own so widely unappealing in terms of presentation. . Help yourself to anything else you want. Reminded you of a US Holiday Inn budget or UK Travelodge. Cereal all had sulphates. If this is your first stop, it does not reflect NZ B&Bs. We had been offered delicious homemade sourdough, organic cereal, freshly made breakfast to order before this. Tables were not layed and you were expected to clear your own plate as if in a MacDonald’s. Let themselves down over breakfast as the location is amazing.
View from window.
Stayed 1 night in Feb 2024

8/10 Good

Colin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Made very welcome. Spacious room and excellent bathroom. Good breakfast Friendly and helpful staff. A little way out of town
Stayed 1 night in Feb 2024

8/10 Good

Ying

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view
Stayed 2 nights in Jan 2024

10/10 Excellent

Oliver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice breakfast available, staff very helpful and nice room.
Stayed 2 nights in Jan 2024

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful stay!

A marvelous hotel! Comfortable, even luxurious, and close to town without being caught up in the hustle and bustle of New Year’s Eve. Lounge area is very nice and breakfast was good. Only issue at all was that the WiFi connection was at best inconsistent, but for us that was a very small matter! A great stay!
Stayed 1 night in Dec 2023

10/10 Excellent

Patty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room, comfortable bed, nice breakfast. Friendly, attentive staff.
Stayed 2 nights in Dec 2023

8/10 Good

Lewis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was fine
Stayed 1 night in Dec 2023

10/10 Excellent

ernst

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great.
Stayed 1 night in Nov 2023

8/10 Good

Sallie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon check in we were greeted by Alex. He was super helpful with what walks to take, what restaurants etc. Very cute, cozy place with super view! Only issue is with the strong musty smell and the shower was odd. Two glass walls and no door so floor got very wet and slippery. Need grab bars in shower. The tub was awesome for a warm soak after long days hiking in the rain! Breakfast was very nice. Cleaning staff hung up our dirty towels, but Alex gave us clean ones after asking. Nice towel warmer also.
Stayed 2 nights in Apr 2023