4/10 Poor
Judy
Travelled with group
8 Nov 2024
Disliked: Cleanliness, property conditions & facilities
I inadvertently booked a smoking (which is odd as I’m allergic to cigarette smoke) but when I checked in they were fully booked and couldn’t get me a non-smoking room. Got to my room and it smelled like an ashtray reeking of smoke. Called the front desk as instructed to inform that the smell was very bad. A gal came up and was a bit rude asking where the smoke was. I explained to her the situation and she called the front desk and then took me down the hall to another room. Mind you the entire hall smells of smoke. It was a little better but I had to go and buy some room spray to help the situation. There was also old socks under the desk. So they didn’t fully clean the room. I also woke up the second morning with bug bites. Informed front desk of everything and they apologized and offered another round of clean up. I explained that I was already checking out. On the plus side their free breakfast buffet was really good. Great selection of food options. Don’t think I would stay here again. It is very convenient as it is connected to Canal City Mall.
Judy
Stayed 2 nights in Nov 2024