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Hakata Excel Hotel Tokyu

4.0 star property

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Reception
Exterior
Exterior
Front of property
Triple Room, Non Smoking | In-room safe, iron/ironing board, free WiFi, bed sheets

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking available
  • Breakfast available
  • Air conditioning
  • Laundry
  • 24/7 front desk
  • Free WiFi

Explore the area

Map
4-6-7 Nakasu, Hakata-ku, Fukuoka, Fukuoka-ken, 810-0801
  • Kawabatadori Shopping Street
    ‪4 min walk‬
  • Fukuoka Anpanman Children's Museum
    ‪5 min walk‬
  • Hakataza Theatre
    ‪6 min walk‬
  • Fukuoka (FUK)
    ‪5 min drive‬

Room options

View all photos for Excel Suite Room, Non Smoking

In-room safe, iron/ironing board, free WiFi, bed sheets

Excel Suite Room, Non Smoking

  • 84 sq m
  • River view
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Premier Suite Room, Non Smoking

In-room safe, iron/ironing board, free WiFi, bed sheets

Premier Suite Room, Non Smoking

  • 43 sq m
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Triple Room, Non Smoking

Triple Room, Non Smoking | In-room safe, iron/ironing board, free WiFi, bed sheets

Triple Room, Non Smoking

  • 38 sq m
  • Sleeps 6
  • 3 Large Single Beds

View all photos for Premier Double Room, Non Smoking

In-room safe, iron/ironing board, free WiFi, bed sheets

Premier Double Room, Non Smoking

  • 43 sq m
  • River view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Double Room, Non Smoking

In-room safe, iron/ironing board, free WiFi, bed sheets

Superior Double Room, Non Smoking

  • 39 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Twin Room, Non Smoking

In-room safe, iron/ironing board, free WiFi, bed sheets

Superior Twin Room, Non Smoking

  • 38 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Hollywood Twin Room, Non Smoking

Hollywood Twin Room, Non Smoking | In-room safe, iron/ironing board, free WiFi, bed sheets

Hollywood Twin Room, Non Smoking

  • 19 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Standard Twin Room, Non Smoking

In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Twin Room, Non Smoking

  • 18 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Standard Twin Room (Single Use), Non Smoking

In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Twin Room (Single Use), Non Smoking

  • 18 sq m
  • Sleeps 1
  • 2 Single Beds

View all photos for Economy Double Room (Single Use), Non Smoking

In-room safe, iron/ironing board, free WiFi, bed sheets

Economy Double Room (Single Use), Non Smoking

  • 18 sq m
  • Sleeps 1
  • 1 Queen Bed

View all photos for Semi Double Room, Non Smoking

In-room safe, iron/ironing board, free WiFi, bed sheets

Semi Double Room, Non Smoking

  • 18 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Economy Double Room, Non Smoking

In-room safe, iron/ironing board, free WiFi, bed sheets

Economy Double Room, Non Smoking

  • 18 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Single Room, Non Smoking

Standard Single Room, Non Smoking | In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Single Room, Non Smoking

  • 17 sq m
  • Sleeps 2
  • 1 Double Bed

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About this property

Hakata Excel Hotel Tokyu

Luxury hotel with 24-hour front desk and restaurant
Along with a restaurant, this smoke-free hotel has self parking and dry cleaning. WiFi in public areas is free. Other amenities include laundry facilities, a 24-hour front desk and a front desk safe. Housekeeping is available on request.
Hakata Excel Hotel Tokyu offers 308 air-conditioned accommodations with a safe and complimentary slippers. 32-inch flat-screen televisions come with satellite channels and pay-per-view films.

Bathrooms include baths or showers, toilets with an electronic bidet and hairdryers. This Fukuoka hotel provides complimentary wired and wireless Internet access. In-room massages and an iron/ironing board can be requested. Housekeeping is provided on request.

Our customers tell us they can't get enough of Hakata Excel Hotel Tokyu's great location. During your stay, you're just a quick walk from Canal City Hakata. You'll find features such as free WiFi in public areas, plus a restaurant and breakfast (surcharge).
  • Free WiFi and wired Internet
  • Enjoy a bite to eat at the restaurant
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include a front desk safe, laundry facilities and a lift
  • Guests speak favourably about the proximity to public transport and the helpful staff
  • Within a 10-minute walk of Fukuoka Anpanman Children's Museum and Canal City Hakata
There's a restaurant on site. Public spaces have free WiFi and wired Internet. The luxury Hakata Excel Hotel Tokyu also features a vending machine, laundry facilities, and dry cleaning/laundry services. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Fukuoka hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10 AM.
Keyaki – This restaurant only serves breakfast.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

English, Japanese, Korean

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (JPY 1,700 per night)
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10 AM for a fee: JPY 2,400 for adults and JPY 1,500 for children
  • A restaurant

Restaurants on site

  • Keyaki

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)

Spa

  • In-room massages

Accessibility

  • Lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Toilet paper
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels
  • Pay films

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax will be collected at the property. The city tax ranges from JPY 200–500 per person, per night based on the nightly room rate. Please note that further exemptions may apply.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 2400 for adults and from JPY 1500 for children
  • Self-parking fee: JPY 1700 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Guests may experience noise disturbance due to nearby construction work.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hakata Excel Hotel
Hakata Excel Hotel Tokyu
Hakata Excel Hotel Tokyu Fukuoka
Hakata Excel Tokyu
Hakata Excel Tokyu Fukuoka
Hakata Excel Fukuoka
Hakata Excel Hotel Tokyu Hotel
Hakata Excel Hotel Tokyu Fukuoka
Hakata Excel Hotel Tokyu Hotel Fukuoka

Hakata Excel Hotel Tokyu Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 460 out of 1002 reviews
Rating 8 - Good. 356 out of 1002 reviews
Rating 6 - Okay. 122 out of 1002 reviews
Rating 4 - Poor. 48 out of 1002 reviews
Rating 2 - Terrible. 16 out of 1002 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Tatsuro

Business traveller
Disliked: Property conditions & facilities
Property is located in walkable distance to dining and entertainment. The rooms were a bit dusty and not in best conditions.
Stayed 2 nights in Aug 2024

8/10 Good

Keir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and good sized room.
Stayed 5 nights in Nov 2024

8/10 Good

Sharon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
The hotel is clean. Good location. The hotel staffs are accommodating. Check-in & check-out was quick.
Stayed 6 nights in Jul 2024

10/10 Excellent

Christian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location right next to the river and train station.
Stayed 2 nights in Sep 2024

6/10 Okay

Jessica

Travelled with partner
Liked: Cleanliness, amenities
Nice stay by the river, close walk to Tenjin, canal city and there’s lots to eat nearby AC however kept switching off which made the room really hot and uncomfortable to sleep in Not much interaction with staff everything is self service
Stayed 4 nights in Sep 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2024

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Thank you so much for a comfortable stay. First time in Japan. Walking distance to many attractions, food and shopping. Will be back.
Stayed 1 night in Aug 2024

8/10 Good

Mica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay here. The location is very good and easy walk to many attractions and transportation. Smaller rooms, but very clean and accomdating.
Stayed 2 nights in Jul 2024

8/10 Good

Tin Lok

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, right next to the river with a good view
Stayed 1 night in Jul 2024

10/10 Excellent

Yuanyuan

Stayed 3 nights in Jun 2024

10/10 Excellent

Ceabert

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in May 2024

4/10 Poor

Karen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing hotel room
This hotel had an excellent stafff! However, the room was very poor. Everything was old and in bad condition. It really was not like any Japan hotels I ever stayed at and especially for the price I paid. If it wasn’t for the excellent hotel staff it would have been a terrible experience.
Stayed 4 nights in Apr 2024

8/10 Good

Lucia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

10/10 Excellent

Philip

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb place
Super location very very convenient to all subway food shopping everything
Stayed 4 nights in Mar 2024

6/10 Okay

Norihiko

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Major disappointment except for breakfast
I will not likely ever stay at this hotel if I can help it. It’s an old hotel that needs a major remodeling. Bath room had that cheap hotel smell that’s unique to Japan. It was not unclean but had that peculiar smell that was offensive to your nose. Breakfast was exceptional and was just about the only thing I could recommend about this establishment.
Stayed 1 night in Mar 2024

10/10 Excellent

Orrin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and Convenient!
Location was literally in the middle of the funnest nightlife district in Fukuoka! Easy walk to subway, restaurants, and all points of interest! Staff were amazingly friendly! Room was ecofriendly and had all the amenities! View (9th floor inner courtyard) was outstanding! Just a tiny bit dated but they are currently renovating (never heard a sound). Great price for 4 stars!
Stayed 4 nights in Feb 2024

8/10 Good

King Hang

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Apart from doors and wooden furnitures are a bit old, everything is excellent. Walkable distance to major train stations and department store.

8/10 Good

Chen chen

Stayed 2 nights in Feb 2024

10/10 Excellent

Mari

Stayed 1 night in Feb 2024

10/10 Excellent

Alex

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel is so convenient to go for a good meal.
Stayed 4 nights in Nov 2023

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel! Only thing I would change was the room we got. Pretty small but I think that is how it is in Japan. Next time I will probably get a larger room.
Stayed 7 nights in Oct 2023

6/10 Okay

REBECCA

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Good location, tiny rooms
I chose this hotel to be close to the Hakata ferry port which is about 10 minutes in a taxi. It's also in the nightlife district so lots of restaurants and bars to visit but a bit seedy the later it gets. The hotel and rooms are very tired and need renovating. The Hollywood Twin room is tiny, nowhere to store bags besides at the end of the bed subsequently consuming the entire floor space, so climbing over them for the bathroom in the dark was a challenge. Bathroom also dated and small, and the showers are not good for people over 5ft 8in.
Stayed 1 night in Sep 2023

10/10 Excellent

JiHyeon

Stayed 1 night in Sep 2023

10/10 Excellent

Alfonso

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to the subway
Stayed 2 nights in Jun 2023

4/10 Poor

Ji Hyun

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice location, friendly staff, But don't be fooled by the property pictures here. The room and building conditions were poor. I could smell disgusting smoking in the room, hallway, and evelators even though they said smoking is prohibited except for the designated areas.
Stayed 3 nights in Jun 2023