We made a reservation via Expedia with days in advance because we knew that all hotels would be full. Then, we drove from Fort Lauderdale to Gainesville and arrived by 10PM, because we were taking our son to the college in Gainesville. When we arrived the receptionist was somehow unfriendly and said that there was no reservation in my name. When I showed her the reservation confirmation, se told me that Expedia had cancelled it, which was a lie. Expedia had no reason to cancel my reservation. I use Expedia for years and that never happened. The hotel simply gave our room to someone else. When I complained, she said that she didn't care. We found ourselves in the street without a place to go. I had to find a hotel in another town, about 40 miles away. I will never make a reservation in this hotel again.