7 Sep 2021 by Patrick Murphy, General Manager
Dear Neil Thank you for your posting and for your recent visit to the Hardiman. I’m sincerely sorry that we had a number of issues that impacted negatively on your stay. I will ask our maintenance team to review the issue you experienced with the bathroom sink. We routinely clean these as part of our housekeeping and preventative maintenance plan, but admittedly with the high occupancy of the summer season it’s possible we may have missed your room. I apologise for the issue experienced in your room. In relation to the soft door closers, I will ensure that we review and adjust all bedroom and corridor doors. All have a soft closer mechanism. I completely understand how this would impact on a restful sleep. With regards to breakfast, I am sorry that you felt it shambolic. We endeavour to ensure that we control the booking pace and that we deliver a quality breakfast where the service is fluid, efficient and welcoming. Knowing that it can be a “fast service” we endeavour to resource it adequately and there is always a strong management presence to control the service on the floor. We are like other hospitality partners experiencing some issues with regard to the recruitment of personnel and there are times where we may have newer members of the team working a section of the dining room. It’s difficult to fathom from your mail why it was a poor experience, but we will work to develop the team and their skills. Finally in relation to your comment about a deposit required for dinner, this is a booking condition that we use on our Open Table platform for non-resident bookings. We don’t actually take a deposit, but we advise that in the event of a no-show we will charge the credit card provided to guarantee the booking by this sum. Regrettably Neil we experience an inordinate amount of no-show bookings for our food and beverage outlets, from what I hope is a small element of the public, and as you might imagine this impacts significantly on our business and the team. It does not apply to resident guests of the hotel and to my knowledge there is no where on our website or via the mailings we direct to our guests promoting our offer, to suggest otherwise. Thank you again for your feedback, it is very helpful and I very much appreciate it. We will work harder to improve. Kind regards Patrick Murphy General Manager
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Event space at this hotel measures 11 square feet (1 square metres) and includes conference space. The luxury The Hardiman also features tour/ticket assistance, coffee/tea in common area, and concierge services. A complete renovation of The Hardiman was completed in March 2020. This Victorian Galway hotel is smoke free.
Available in all rooms: Free WiFi , High-speed internet access
Available in some public areas: Free WiFi , Internet access in public areas - high speed
The Hardiman offers 97 accommodations with a hairdryer and an iron/ironing board. Each accommodation is individually furnished and decorated. Satellite televisions are provided. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a full breakfast daily from 7:30 AM to 10:30 AM.
The Hardiman has a restaurant on site.
24-hour room service is available.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.