Overall, this was a clean property in a good location. Everything listed on the site was there, but all of the arcade games were unplayable due to sticky buttons. The media room was great and wifi was great. Checking in was a confusing mess. I booked on VRBO and made an initial payment. The day before the trip, I still hadn't had any communication about check-in. I sent a message via the VRBO app and the morning of check-in I received an e-mail from the property management company with a link to a pay site. After I paid for the remainder of the balance, I still received no check-in information. After speaking with a representative on the phone, they assured me that I would receive all that information at 4:00pm via email. When 4:00pm rolled around, no information. At approximately 4:45 I called asking for the information. The representative said quote "technically check-in STARTS at 4:00, I'm not even supposed to give you the adress until the property has been inspected." I understand the situation, they didn't want people checking in early and not until someone had checked the cabin for cleanliness, but "technically at 4:00" just blew my mind. What is the wait time? Technically at 4, but maybe we won't be done inspecting until 6? The rep couldn't give a good answer about their check-in policy and what an acceptable threshold is. There was no explanations of, we are just running behind, or someone called out, or we had more bookings than usual, just technically check-in starts at 4:00. If you book, just know 4 could be 6, and the arcade games are unplayable.