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Gatlinburg Town Square by Exploria Resorts

2.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Gatlinburg Town Square by Exploria Resorts

Exterior
Interior entrance
GTV Studio | Free WiFi, bed sheets
Indoor pool, seasonal outdoor pool
Exterior

Reviews

8.2 out of 10

Very good

Popular amenities

  • 24/7 front desk
  • Hot tub
  • Gym
  • Laundry
  • Parking included
  • Pool

Explore the area

Map
515 Historic Nature Trail, Gatlinburg, TN, 37738
  • Gatlinburg Convention Center
    5 min walk
  • Gatlinburg Space Needle
    7 min walk
  • Traffic Light #8
    7 min walk
  • Knoxville, TN (TYS-McGhee Tyson)
    70 min drive

Room options

GTS Accessible Studio

  • 41 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for GTS Accessible 1 bedroom Condo

Free WiFi, bed sheets

GTS Accessible 1 bedroom Condo

  • 68 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for GTVH Standard King Room

GTVH Standard King Room | Free WiFi, bed sheets

GTVH Standard King Room

  • Sleeps 2
  • 1 King Bed

View all photos for GTS Accessible 2 bedroom Condo

Free WiFi, bed sheets

GTS Accessible 2 bedroom Condo

  • 85 sq m
  • Sleeps 6
  • 1 King Bed, 2 Single Beds and 1 Single Sofa Bed

View all photos for GTV Hotel Accessible Queen

Free WiFi, bed sheets

GTV Hotel Accessible Queen

  • Sleeps 2
  • 1 Queen Bed

View all photos for GTV Accessible 1 bedroom Condo

Free WiFi, bed sheets

GTV Accessible 1 bedroom Condo

  • 68 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Large Single Sofa Bed

View all photos for GTVH Standard Queen Room

GTVH Standard Queen Room | Free WiFi, bed sheets

GTVH Standard Queen Room

  • Sleeps 4
  • 2 Queen Beds

View all photos for GTS 2 Bedroom Premium

Free WiFi, bed sheets

GTS 2 Bedroom Premium

  • 85 sq m
  • Sleeps 7
  • 1 King Bed, 2 Single Beds and 1 Double Sofa Bed

View all photos for GTS 2 Bedroom Deluxe

Free WiFi, bed sheets

GTS 2 Bedroom Deluxe

  • 80 sq m
  • Sleeps 6
  • 1 King Bed and 2 Single Beds

View all photos for GTS 1 bedroom Condo

Free WiFi, bed sheets

GTS 1 bedroom Condo

  • 68 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for GTS Studio

GTS Studio | Free WiFi, bed sheets

GTS Studio

  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed OR 1 Double Sofa Bed

View all photos for GTS 3 Bedroom Condo

GTS 3 Bedroom Condo | Free WiFi, bed sheets

GTS 3 Bedroom Condo

  • Sleeps 9
  • 1 King Bed, 2 Single Beds, 1 Queen Bed and 1 Double Sofa Bed

View all photos for GTV 1 Bedroom Condo

Free WiFi, bed sheets

GTV 1 Bedroom Condo

  • 39 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Single Sofa Bed

View all photos for GTV Studio

GTV Studio | Free WiFi, bed sheets

GTV Studio

  • 33 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed

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About this property

Gatlinburg Town Square by Exploria Resorts

Eco-certified hotel with fitness centre and seasonal outdoor pool
Along with an indoor pool, this smoke-free hotel has a fitness centre and Access to hot tub. Free WiFi in public areas and free self parking are also provided. Additionally, a seasonal outdoor pool, a children's pool and concierge services are on-site. Housekeeping is available on request.
Gatlinburg Town Square by Exploria Resorts offers 221 air-conditioned accommodations with a hairdryer and free toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Housekeeping is provided on request.
An indoor pool, a children's pool, a seasonal outdoor pool and Access to hot tub are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Gatlinburg Town Square by Exploria Resorts. During your stay, you're just a quick walk from Gatlinburg Space Needle. You'll find features such as free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free WiFi
  • Free self-parking
  • Take a swim in the indoor and seasonal outdoor pools or soak in the hot tub
  • Amenities include laundry facilities, a lift and a vending machine
  • On-site recreation includes a gym, basketball and a playground
  • Guests have great things to say about the location and the helpful staff
  • Just a 5-minute walk from Gatlinburg Convention Center and 15 minutes on foot from Great Smoky Mountains National Park
Gatlinburg Town Square by Exploria Resorts offers its guests a seasonal outdoor pool, a kids' pool, an indoor pool, and Access to hot tub. WiFi is free in public spaces. A fitness centre, barbecue grills, and a vending machine are also featured at the eco-certified Gatlinburg Town Square by Exploria Resorts. Self parking is free.

This Gatlinburg hotel is smoke free.

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free covered self parking on site

Things to do

  • Basketball
  • Children's pool
  • Gym
  • Indoor pool
  • Playground
  • Seasonal outdoor pool
  • Spa tub

Family friendly

  • Children's pool
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (on request)

Outdoors

  • Barbecue grill

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Food and drink

  • Microwave

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Phone

Policies

Check-in

Check-in time starts at 4:00 PM
Minimum check-in age - 21

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Renovations and closures

The property will be renovating from 5 July 2024 to 31 January 2026 (completion date subject to change). The following areas are affected:
  • Lift
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Housekeeping is available for an additional fee and varies based on length of stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Gatlinburg Town Square Exploria Resorts Hotel
Gatlinburg Town Square Condo
Gatlinburg Town Square Hotel Gatlinburg
Gatlinburg Town Square Resort
Gatlinburg Town Square Exploria Resorts Condo
Square Exploria Resorts Condo
Gatlinburg Town Square Exploria Resorts
Square Exploria Resorts
Square Exploria Resorts Hotel
Gatlinburg Town Square
Gatlinburg Town Square by Exploria Resorts Hotel
Gatlinburg Town Square by Exploria Resorts Gatlinburg
Gatlinburg Town Square by Exploria Resorts Hotel Gatlinburg

Gatlinburg Town Square by Exploria Resorts Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 489 out of 1004 reviews" "
Rating 8 - Good. 262 out of 1004 reviews" "
Rating 6 - Okay. 111 out of 1004 reviews" "
Rating 4 - Poor. 68 out of 1004 reviews" "
Rating 2 - Terrible. 74 out of 1004 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Stefannie, Port Sanilac

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Sep 2024

8/10 Good

Jane

Travelled with group
Liked: Cleanliness, staff & service, amenities
Property is being remodeled.
Stayed 2 nights in Sep 2024

4/10 Poor

Randy

Travelled with family
It was very convenient to down town and very spacious. The bad- the bathroom had hair in the shower and sink and around the toilet, very discusting!!
Stayed 2 nights in Sep 2024

10/10 Excellent

Lucy

Stayed 1 night in Aug 2024

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wanna give a 5 star review to one of the employees at the front desk. He was very quick and efficient. He got our room wrong and immediately changed our room to the correct one.
Stayed 2 nights in Sep 2024

10/10 Excellent

Levi

Stayed 3 nights in Sep 2024

10/10 Excellent

darrish l

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2024

8/10 Good

Vara, Winder

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Far enough from downtown for some quietness but close enough to walk to downtown.
Stayed 3 nights in Aug 2024

4/10 Poor

David

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Great location to walk downtown. The room Was great. Very clean lots of room. Had water leaking from ac unit and leaked out into the carpet and a person came to look. Never came back to clean up the water Parking is bad, elevators to hot inside them. Had to ask many questions at check in time. Both pool temperature to cold. Cable service wasn’t the best.
Stayed 4 nights in Aug 2024

2/10 Terrible

MURTAZA

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DISGUSTING AND DIRTY PROPERTY
Terrible, filthy, poorly maintained property. They need to demolish the whole thing and rebuild it. Rooms were dusty, carpets and blankets were dirty. showers were broken. we had to go down to the laundry room to exchange towels. no turndown service. will never stay there again. go to Embassy Suites down the road.
Stayed 2 nights in Aug 2024

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
The overall stay was good.
Stayed 2 nights in Aug 2024

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy stay
My wife and I enjoyed our stay here. The location is great, it was close to the main square and far enough away to be quiet. My wife and I would definitely stay here again.
Stayed 4 nights in Aug 2024

6/10 Okay

Carrie

Liked: Staff & service, room comfort
Needs updates
We stayed at this property for labor weekend it was ok but needs some renovations done. You can tell its a older building and its showing its age. If you are a taller person over 6 ft tall dont recommend the showers are very short. While looking fora outlet to plug in phone chargers we did find a syringe needle under the bed called the front desk they sent someone up ASAP. So that tells me they need to clean the rooms alot better. Comfort wise it was ok. Also of your not a sable footed walker beware the walk way are a like wonky as some of the pavers are loose.
Stayed 3 nights in Aug 2024

10/10 Excellent

Melissa

Liked: Cleanliness, amenities, property conditions & facilities
I absolutely loved the room. When I go back I want the exact same room. Very nice facility and the staff was personable.
Stayed 2 nights in Aug 2024

8/10 Good

Shakina

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Enjoyed the stay very much
Stayed 2 nights in Aug 2024

8/10 Good

Shiv

Liked: Cleanliness
It was clean & near to Gatlinburg city.
Stayed 3 nights in Aug 2024

10/10 Excellent

Leesa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here twice now. Always enjoy the room with full kitchen and living room. The shower rocks. The beds comfy. Enjoyed the brand new outdoor hot tub and the fire pit. Just wished they stayed open later. We'll stay there again next time we visit Gatlinburg.
Stayed 5 nights in Aug 2024

10/10 Excellent

Joanna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff was very friendly and helpful.
Stayed 3 nights in Aug 2024

10/10 Excellent

tymeshia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As first timers staying here was great. No only were we able to access the trolley , we were able to walk to the downtown district for alcohol fun. The only thing that would have make our stay top notch was if there was a breakfast option available. Being within walking distance we didn't have to competely depend on the trolley to move around. We hope to stay here again for our next stay!
Stayed 2 nights in Aug 2024

10/10 Excellent

Trenton

We were very happy with the room and we loved seeing a bear from a safe distance of coarse we will definitely stay there again. Parking spots are really hard to get into
Stayed 2 nights in Aug 2024

10/10 Excellent

Micaela

Liked: Cleanliness, staff & service, property conditions & facilities
Everythingvwas fine
Stayed 2 nights in Aug 2024

10/10 Excellent

Kasey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had an excellent stay and will stay there again would highly recommend
Stayed 3 nights in Aug 2024

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
I paid for a room with a balcony view and got a room with a jet tub by the bed and no view. When I called the front desk and told them I paid for the view, I was told that the other half was where the view was but it was already in use and there were no other rooms. I called back and told her that the room was not acceptable, it smelled like stale cigarettes and not what I paid for and ask if she would refund the cost, she agreed without any problems. I gave service 4 stars because she really was helpful without attitude and for that I was really impressed. As far as everything else, I'm actually pretty disappointed because the positive reviews are why I booked it but I believe had we been in the other half it would have met my expectations.
Stayed 3 nights in Aug 2024

8/10 Good

John

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Nice location, short walk to main strip. Room was pretty dated and hotel was having some work done to it. Friendly staff. Many bears running around at night.
Stayed 7 nights in Aug 2024