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Holiday Inn Express Gatlinburg Downtown by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Gatlinburg Downtown by IHG

Interior
Lobby sitting area
Exterior
Indoor pool, open 10:00 AM to 10:00 PM, pool loungers
1 bedroom, minibar, in-room safe, desk

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Breakfast included
  • Housekeeping
  • Laundry
  • Pool
  • Parking included

Explore the area

Map
322 Historic Nature Trail, Gatlinburg, TN, 37738
  • Gatlinburg Convention Center
    ‪3 min walk‬
  • Ripley's Aquarium of the Smokies
    ‪14 min walk‬
  • Anakeesta
    ‪15 min walk‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪70 min drive‬

Room options

View all photos for Standard Room

1 bedroom, minibar, in-room safe, desk

Standard Room

  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 King Bed (LEISURE)

1 bedroom, minibar, in-room safe, desk

Standard Room, 1 King Bed (LEISURE)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

1 bedroom, minibar, in-room safe, desk

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

1 bedroom, minibar, in-room safe, desk

Standard Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Accessible Tub)

1 bedroom, minibar, in-room safe, desk

Standard Room, 1 King Bed, Accessible (Accessible Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

1 bedroom, minibar, in-room safe, desk

Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Communication)

1 bedroom, minibar, in-room safe, desk

Suite, 1 King Bed, Accessible (Communication)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Communication)

1 bedroom, minibar, in-room safe, desk

Standard Room, 2 Queen Beds, Accessible (Communication)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

1 bedroom, minibar, in-room safe, desk

Suite, 2 Queen Beds

  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Communication)

1 bedroom, minibar, in-room safe, desk

Standard Room, 1 King Bed, Accessible (Communication)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Accessible Tub)

1 bedroom, minibar, in-room safe, desk

Suite, 1 King Bed, Accessible (Accessible Tub)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Roll-In Shower)

1 bedroom, minibar, in-room safe, desk

Suite, 1 King Bed, Accessible (Roll-In Shower)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible (Accessible Tub)

1 bedroom, minibar, in-room safe, desk

Suite, 2 Queen Beds, Accessible (Accessible Tub)

  • Sleeps 6
  • 2 Queen Beds

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Exterior

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  • Pet-friendly
  • Kids pool
4.4 out of 5, Excellent, (1610)
The price is CHF 159
for 1 room
includes taxes & fees
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About this property

Holiday Inn Express Gatlinburg Downtown by IHG

Hotel with free breakfast, a short walk to Gatlinburg Space Needle
An indoor pool, a snack bar/deli and a business centre are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, concierge services, laundry facilities and a 24-hour front desk are on-site.
Holiday Inn Express Gatlinburg Downtown by IHG offers 113 accommodations with minibars and a safe. This accommodation offers separate sitting areas. Flat-screen televisions come with cable channels. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include complimentary toiletries and hairdryers.

This Gatlinburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool.
Holiday Inn Express Gatlinburg Downtown by IHG's great location gets high marks from our customers. During your stay, you're just a quick walk from Gatlinburg Space Needle. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free breakfast offered
  • Free WiFi
  • Free self-parking
  • Take a swim in the indoor pool
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • Guests have great things to say about the location and the helpful staff
  • Just a 3-minute walk from Gatlinburg Convention Center and 14 minutes on foot from Great Smoky Mountains National Park
  • Local-area and theme park shuttle service available for a fee
There's a snack bar/deli on site. Free breakfast is served. A computer station is on site and WiFi is free in public spaces. Business amenities include a business centre and meeting rooms. An indoor pool, a vending machine, and an arcade/games room are also featured at the business-friendly Holiday Inn Express Gatlinburg Downtown by IHG. Self parking is free.

This Gatlinburg hotel is smoke free.

Guests are served a free breakfast.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Free self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free breakfast available
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Indoor pool
  • TV in common areas

Family friendly

  • Arcade/game room
  • Free cot
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Separate bedroom
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in time starts at 4:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 15 per accommodation, per night.

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector and a smoke detector
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 10:00 AM to 10:00 PM
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

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Holiday Inn Express Gatlinburg Downtown by IHG Hotel Gatlinburg

Holiday Inn Express Gatlinburg Downtown by IHG Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 708 out of 999 reviews
Rating 8 - Good. 197 out of 999 reviews
Rating 6 - Okay. 47 out of 999 reviews
Rating 4 - Poor. 19 out of 999 reviews
Rating 2 - Terrible. 28 out of 999 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

6/10 Okay

Jason

Travelled with family
Liked: Property conditions & facilities
Stayed 1 night in Nov 2024

2/10 Terrible

Dylan

Stayed 1 night in Nov 2024

10/10 Excellent

Santana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and convenient to walk downtown. We enjoyed the hot coco bar! Staff was very friendly!
Stayed 1 night in Dec 2024

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All of the hotel staff we encountered or interacted with throughout our visit was super friendly and helpful. The entire facility was clean daily and the indoor pool and water slides was a definite hit with our kids. 10 out of 10 will stay here again.
Stayed 4 nights in Dec 2024

8/10 Good

Vivian

Need to improve on breakfast. Bacon was stringy and biscuits were overcooked.
Stayed 3 nights in Nov 2024

6/10 Okay

Tulio

Travelled with family and small children
Liked: Cleanliness, staff & service
A few issues that ought to be addressed with management: the convenience store was poorly stocked; it didn't even have bottled water for sale; room 421 has some kind of water pipe in the ceiling in front of the door and it makes constant noise resembling a flushing toilet, and the a/c inside the room works fine, but the compressor is also unreasonably loud. Overall, it's a good hotel, but the management could tighten things up a little.
Stayed 1 night in Nov 2024

10/10 Excellent

Connie

Travelled with family
Liked: Amenities, property conditions & facilities
Very clean
Stayed 1 night in Dec 2024

8/10 Good

Audrey

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Nov 2024

8/10 Good

Lyssel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is good. They did not had water for two days. Did not clean the room. They charge me $85 extra I called they could not tell why they where charging me that. Never received the receipt.
Stayed 5 nights in Nov 2024

8/10 Good

Ginger

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay
We've stayed here for several years - love the location. Breakfast the first couple days this trip was a little to be desired but it did improve.
Stayed 6 nights in Nov 2024

10/10 Excellent

Sonja

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All and all it was a great experience. The indoor water park was a hit with the kiddos!
Stayed 2 nights in Nov 2024

2/10 Terrible

Mariane

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Tyronza

Liked: Cleanliness, staff & service, property conditions & facilities
This location is the best Holiday Inn I’ve stayed at so far. The staff was very friendly and hospitable, facilities were clean, and the location is central to many attractions. Thank you for helping to make our visit phenomenal.
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2024

10/10 Excellent

Keith

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and would definitely stay again.
Stayed 1 night in Nov 2024

8/10 Good

Syed

Stayed 2 nights in Oct 2024

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Janice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly. The location was walkable to downtown Gatlinburg. The rooms and hotel were quiet. The indoor waterpark was great and the breakfast had a nice selection.
Stayed 3 nights in Nov 2024

10/10 Excellent

Alian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

8/10 Good

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was conveniently located and well maintained.
Stayed 1 night in Nov 2024

10/10 Excellent

Tammy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our 7year old loved the waterpark inside.
Stayed 2 nights in Sep 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

AMY FAYE, APOPKA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024