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SureStay Plus Hotel by Best Western Gatlinburg

2.5 star property

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Photo gallery for SureStay Plus Hotel by Best Western Gatlinburg

Suite, 2 Queen Beds, Balcony, River View (with Sofabed) | Desk, laptop workspace, blackout curtains, iron/ironing board
Lobby
Lobby
Exterior
Lobby

Reviews

8.4 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Pool
  • Parking included
  • Air conditioning
  • Free WiFi

Explore the area

Map
218 Ski Mountain Road, Gatlinburg, TN, 37738
  • Gatlinburg Space Needle
    ‪11 min walk‬
  • SkyPark
    ‪11 min walk‬
  • Ripley's Aquarium of the Smokies
    ‪19 min walk‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪68 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Balcony, River View

Standard Room, 2 Queen Beds, Balcony, River View | Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Balcony, River View

  • River view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

Suite, 2 Queen Beds, Balcony, River View (with Sofabed) | Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

  • River view
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Balcony, River View

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Balcony, River View

  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Balcony

View from room

Standard Room, 1 King Bed, Accessible, Balcony

  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

View from room

Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

  • River view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony, River View (with Sofabed)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 King Bed, Balcony, River View (with Sofabed)

  • River view
  • Sleeps 4
  • 1 King Bed

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Deluxe Room, 2 Queen Beds, Non Smoking (Private Balcony) | Premium bedding, down duvets, desk, laptop workspace

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  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
3.9 out of 5, Good, (1048)
The price is CHF 111
for 1 room
includes taxes & fees
8 Apr - 9 Apr
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About this property

SureStay Plus Hotel by Best Western Gatlinburg

Riverfront hotel with free breakfast and seasonal outdoor pool
Along with an outdoor pool, this hotel has coffee/tea in a common area and a seasonal outdoor pool. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a business centre, a 24-hour front desk and a TV in a common area are on-site. Housekeeping is available on request.
SureStay Plus Hotel by Best Western Gatlinburg offers 52 air-conditioned accommodations, which are accessible via exterior corridors, and features coffee/tea makers and a hairdryer. Rooms open to balconies. 44-inch LED televisions come with cable channels. Bathrooms include a combined bath/shower unit.

This Gatlinburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on request and change of bedsheets can be requested.

Recreational amenities at the hotel include an outdoor pool.

Children aged under 12 years old are not allowed in the swimming pool without adult supervision.

The free breakfast at SureStay Plus Hotel by Best Western Gatlinburg gets high marks from our customers. During your stay, you're just a quick walk from Great Smoky Mountains National Park. Free WiFi in public areas, free self-parking and an outdoor pool are available.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the outdoor pool
  • Amenities include a business centre, a lift and a vending machine
  • Guests really like the accommodation for the cleanliness and spaciousness
  • Within a 15-minute walk of Gatlinburg Space Needle and SkyPark
WiFi is free in public spaces. There's an onsite business centre. Free breakfast is served daily. An outdoor pool, a vending machine, and coffee/tea in common area are also featured at the business-friendly SureStay Plus Hotel by Best Western Gatlinburg. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this Gatlinburg hotel.

Guests are served a free continental breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:00 AM.

Languages

English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • Mini-fridge
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Housekeeping (on request)

Business services

  • Business centre

Outdoors

  • In a national park
  • In the mountains
  • On a river
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lever door handles
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 44-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open in May and close in September.
  • Pool access available from 8:00 AM to 10:00 PM

Property is also known as

Family America Gatlinburg
Family Inns
Family Inns America Gatlinburg
Travelodge Inn Gatlinburg River
Travelodge Inn River
Travelodge Gatlinburg River
Travelodge River
SureStay Plus Hotel Best Western Gatlinburg
SureStay Plus Best Western Gatlinburg
Surestay Plus By Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel
SureStay Plus Hotel by Best Western Gatlinburg Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel Gatlinburg

SureStay Plus Hotel by Best Western Gatlinburg Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 520 out of 1000 reviews
Rating 8 - Good. 263 out of 1000 reviews
Rating 6 - Okay. 115 out of 1000 reviews
Rating 4 - Poor. 49 out of 1000 reviews
Rating 2 - Terrible. 53 out of 1000 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

dwight

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

6/10 Okay

Jess

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
The property was definitely not as nice as the pictures made it seem. It’s still pretty dated. The room smelled like carpet cleaner really strong when we first arrived. We had to open the front and back door to air it out. The AC gave off a funky smell but it was tolerable and went away. When it got cold we turned on the heat and that stunk up the room really bad so we turned it off. Sink would back up with water. The curtains were dirty but who really cares about that? What I did care about was the pillows being stained with drool or sweat. Not sure what it was but some of the pillows were dirty and stained yellow. There was a blood stain on the blanket. Over all it looked like they would only come in and wash the top cover, replace the towels, and do surface level cleaning. If you stay here check all your pillows and sheets and ask for them to be replaced if need be. For the price it was nice but cleanliness is never something that should be sacrificed in the price.
Stayed 4 nights in Dec 2024

6/10 Okay

Kaylee

Travelled with family and small children
Hotel room needed a more deeper clean. Mirror was still dirty from last visitors and counter. It was our second visit to the hotel. For the price it’s decent . Good area lots to see and do!
Stayed 1 night in Dec 2024

10/10 Excellent

Lucas

Stayed 2 nights in Oct 2024

10/10 Excellent

Ronald

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable holiday break
Very comfortable hotel and friendly staff. Room on the river is a great bonus.
Stayed 2 nights in Dec 2024

10/10 Excellent

terry

Travelled with family
Easily accessible and fair rates! Room was spacious and comfortable!
Stayed 2 nights in Dec 2024

8/10 Good

Shuchen

Very good
Stayed 1 night in Dec 2024

4/10 Poor

Gladys

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service
Stayed 2 nights in Dec 2024

10/10 Excellent

jennifer

Great snowy mountain trip
Great place to stay! Comfy beds!!! Loved balcony.
Stayed 1 night in Dec 2024

10/10 Excellent

Katie

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful experience, the front person was amazing and so nice!
Stayed 1 night in Dec 2024

10/10 Excellent

Muhammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing and staff was exceptional
Stayed 1 night in Nov 2024

6/10 Okay

Kevin

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Not worth it for the price
Staff was not friendly or accommodating
Stayed 2 nights in Dec 2024

10/10 Excellent

Stephen

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was very clean. It’s just off the main drag so it wasn’t loud. The river view was fantastic!
Stayed 1 night in Dec 2024

8/10 Good

Shelley

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2024

10/10 Excellent

Stephen

Stayed 2 nights in Nov 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

2/10 Terrible

Luis

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, room comfort
Great staff!
Hilton, the caretaker was wonderful. So friendly and sweet. He made the all the difference for us. We might be back if we are in the area just for his service! It was so comfortable and the environment was so friendly. We had a nice view of the small river behind hotel on the balcony.
Stayed 1 night in Dec 2024

10/10 Excellent

Janet, Baton Rouge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Covenient for staying in the Gatlinburg area. Walking distance is within the area shops and restaurants.
Stayed 3 nights in Nov 2024

6/10 Okay

Megan

Travelled with family and small children
Liked: Staff & service, amenities
The beds were comfy and the rooms were relatively clean. There were areas I could tell haven’t been cleaned in a long time. (Vents, base of floor, etc..) but the rest of the room was good. The windows leaked, probably need to be resealed. No weird smells or anything. Beds were clean. Staff was friendly enough. The elevator ran all night & was very loud. So if noise bothers you, you may want to request a room away from the elevator.
Stayed 3 nights in Nov 2024

10/10 Excellent

Carl E

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Rates for Rooms.
This place was amazing for a nice restful night. Breakfast had really good choices, beds were comfortable, room was clean, location was close to strip in Gatlinburg. Personal we’re all really sweet and nice to talk to. I would recommend and I will go back.
Stayed 1 night in Nov 2024

10/10 Excellent

Gretchen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Annymae

Travelled with partner
Liked: Cleanliness, amenities
It was clean, no bugs, not the most updates or fancy, but nice place to sleep
Stayed 3 nights in Nov 2024

6/10 Okay

Cindy

Travelled with family
It was okay
The photos are more than what is really shown. It makes it seem like it’s a up to date motel, but it’s not. The photos are deceiving. They look like the photo but less. Would not book again based on photos
Stayed 2 nights in Nov 2024

10/10 Excellent

DAYANA, Smyrna

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was wonderful the only thing I don’t like is that they don’t let me keep my car there for the rest of the day after my check out! I have to pay another $20 for a couple of hours.
Stayed 1 night in Nov 2024