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SureStay Plus Hotel by Best Western Gatlinburg

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for SureStay Plus Hotel by Best Western Gatlinburg

Suite, 2 Queen Beds, Balcony, River View (with Sofabed) | Desk, laptop workspace, blackout curtains, iron/ironing board
Exterior
Lobby
Lobby
Lobby

Reviews

8.2 out of 10

Very good

Popular amenities

  • Breakfast included
    Breakfast included
  • 24/7 front desk
    24/7 front desk
  • Parking included
    Parking included
  • Pool
    Pool
  • Air conditioning
    Air conditioning
  • Free WiFi
    Free WiFi

Explore the area

Map
218 Ski Mountain Road, Gatlinburg, TN, 37738
  • Traffic Light #10
    3 min walk
  • Ober Gatlinburg Aerial Tramway
    6 min walk
  • Gatlinburg Convention Center
    9 min walk
  • Knoxville, TN (TYS-McGhee Tyson)
    68 min drive

Room options

View all photos for Standard Room, 2 Queen Beds, Balcony, River View

Standard Room, 2 Queen Beds, Balcony, River View | Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Balcony, River View

  • River view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

Suite, 2 Queen Beds, Balcony, River View (with Sofabed) | Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

  • River view
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Balcony, River View

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Balcony, River View

  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Balcony

View from room

Standard Room, 1 King Bed, Accessible, Balcony

  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

View from room

Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

  • River view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony, River View (with Sofabed)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 King Bed, Balcony, River View (with Sofabed)

  • River view
  • Sleeps 4
  • 1 King Bed

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About this property

SureStay Plus Hotel by Best Western Gatlinburg

Riverfront Gatlinburg hotel in Downtown Gatlinburg with free breakfast
Along with an outdoor pool, this hotel has coffee/tea in a common area and a seasonal outdoor pool. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a business centre, a 24-hour front desk and a TV in a common area are on-site. Housekeeping is available on request.
SureStay Plus Hotel by Best Western Gatlinburg offers 52 air-conditioned accommodations, which are accessible via exterior corridors, and features coffee/tea makers and a hairdryer. Rooms open to balconies. 44-inch LED televisions come with cable channels. Bathrooms include a combined bath/shower unit.

This Gatlinburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on request and change of bedsheets can be requested.

Recreational amenities at the hotel include an outdoor pool.

Children aged under 12 years old are not allowed in the swimming pool without adult supervision.

The free breakfast at SureStay Plus Hotel by Best Western Gatlinburg gets high marks from our customers. During your stay, you're just a quick walk from Great Smoky Mountains National Park. Free WiFi in public areas, free self-parking and an outdoor pool are available.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the outdoor pool
  • Amenities include a business centre, a lift and a vending machine
  • Guests really like the accommodation for the cleanliness and spaciousness
  • Within a 15-minute walk of Gatlinburg Space Needle and SkyPark
WiFi is free in public spaces. There's an onsite business centre. Free breakfast is served daily. An outdoor pool, a vending machine, and coffee/tea in common area are also featured at the business-friendly SureStay Plus Hotel by Best Western Gatlinburg. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this Gatlinburg hotel.

Guests are served a free continental breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:00 AM.

Languages

English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Family friendly

  • In-room microwave
  • Mini-fridge
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Housekeeping (on request)

Business services

  • Business centre

Outdoors

  • In a national park
  • In the mountains
  • On a river
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lever door handles
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 7 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 44-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival.

We should mention

  • The seasonal pool will open in May and close in September.
  • Pool access available from 8:00 AM to 10:00 PM

Property is also known as

Family America Gatlinburg
Family Inns
Family Inns America Gatlinburg
Travelodge Inn Gatlinburg River
Travelodge Inn River
Travelodge Gatlinburg River
Travelodge River
SureStay Plus Hotel Best Western Gatlinburg
SureStay Plus Best Western Gatlinburg
Surestay Plus By Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel
SureStay Plus Hotel by Best Western Gatlinburg Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel Gatlinburg

SureStay Plus Hotel by Best Western Gatlinburg Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 502 out of 1004 reviews" "
Rating 8 - Good. 263 out of 1004 reviews" "
Rating 6 - Okay. 123 out of 1004 reviews" "
Rating 4 - Poor. 57 out of 1004 reviews" "
Rating 2 - Terrible. 59 out of 1004 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly, rooms were clean, good price, lots of space for entire family. The only negatives for me were the timing of breakfast, smell of cleaning products, and the mildew on the ceiling in the bathroom. Overall not bad.
Stayed 1 night in Aug 2024

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2024

8/10 Good

Eric

Stayed 1 night in Aug 2024

8/10 Good

Nelson

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great space and good breakfast
Check in was a breeze, room was spacious and clean, breakfast was great.The location was great also.
Stayed 1 night in Aug 2024

10/10 Excellent

Ernie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice large room,very clean room,The people are very friendly and very welcoming, I travel a lot for work and I would give them an A very nice stay👍
Stayed 3 nights in Aug 2024

10/10 Excellent

Jelena, Towaco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, comfortable bed, accommodating front desk, walking distance to the town and to hiking trail. Be aware of shared balcony. Pool was not clean. Otherwise, great stay.
Stayed 1 night in Aug 2024

10/10 Excellent

Lauryn

Stayed 8 nights in Aug 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay. Room was spacious and had a balcony thst was right on the creek. AC was excellent during a July heatwave. Close to everything but in a quiet area. Staff was excellent. Only downside we couldnt get a late check out. 100% recommend.
Stayed 2 nights in Jul 2024

10/10 Excellent

Rich

Stayed 2 nights in Jul 2024

8/10 Good

Scott

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was beautiful. Very comfortable bed. It was really clean. The staff was friendly and helpful. It was relaxing.
Stayed 2 nights in Apr 2024

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday Couples Getaway!
Pleasant second time visit, splurged and got their suite, The amount of space in this hotel room is incredible and it had panoramic windows all the way around the room. My only complaint was that it had a shared balcony with the room next door. Otherwise wonderful!!
Stayed 1 night in Aug 2024

10/10 Excellent

Radu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No complaints
Pretty good overall. Some doors didn't respond to key.
Stayed 1 night in Aug 2024

6/10 Okay

Jose

Person was friendly. I had asked for a bendy for my wife. She had cut herself the first day first aid was empty. They need to have this always supply in case somebody ever needs something very helpful.
Stayed 2 nights in Aug 2024

10/10 Excellent

Jeremie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super nice and the rooms were very nice. Me and my son enjoyed our stay and would stay again... 5 thumbs up
Stayed 4 nights in Aug 2024

8/10 Good

Brittany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Visit
Staff was great especially Hylton! Room was spacious and comfortable! Nice furnished balcony. Breakfast options were ok. Saw a bear everynight. Keep doors locked and clean!
Stayed 6 nights in Aug 2024

8/10 Good

Cheri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel overall was great. In a great location. It's just behind the main strip, so it's convenient to walk to anywhere downtown but also far enough away to not have street, restaurant, and crowd noises at night. We stayed 3 nights in a king suite on the sixth floor. The room and bathroom were very spacious and clean; and i looked thoroughly because I'm a stickler for cleanliness! The large bathroom appeared to be recently updated with a walk in shower with glass doors. The mini fridge in the room was bigger than the average hotel room fridge. I would say it was more of a small fridge, not a mini fridge. My only two complaints about our room are: 1.The entire wall outlet on one side of the bed didn't work, so that meant that the lamp didn't work, and no devices could be plugged in on that side of the bed. 2.The fitted sheet didn't fit the bed. All 3 nights we struggled with the fitted sheet staying tucked. We'd pull it down at the bottom to retuck it, and the top would untuck, and vice versa..every night. The hotel definitely needs to invest in sheets with deeper corner pockets!! Other than those 2 issues, we thought the room was great!
Stayed 3 nights in Aug 2024

10/10 Excellent

leah

Liked: Cleanliness, staff & service, property conditions & facilities
Great room for a great price.
Stayed 2 nights in Aug 2024

8/10 Good

Lynda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

2/10 Terrible

Bailey

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in room 401 and it smelled like someone had smoked in it and they try to cover it up with air fresheners. The comforter had stains on it, along with the head board. The bathroom had old tooth paste stains all over the mirror and there were stains all over the walls by the door. The door was also really had to open up because they have painted it to many times. I let the front desk know that the room smelled bad and all they could offer me was air fresheners. The front desk people also were not very pleasant to deal with.
Stayed 3 nights in Aug 2024

6/10 Okay

John

Disliked: Property conditions & facilities
Facility is outdated, Wall had water damage and needed repair. shower was dirty. Hotel was in walking distance to attractions,
Stayed 1 night in Aug 2024

2/10 Terrible

Kevin

Stayed 2 nights in Apr 2024

10/10 Excellent

Shelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful time
Room was clean and rather large. Breakfast was good my kids loved the pancake machine l. Will definitely stay here again. Also loved the balcony with the creek
Stayed 3 nights in Jul 2024

10/10 Excellent

Yvette

Stayed 3 nights in Jul 2024

10/10 Excellent

Antonio

Liked: Staff & service, property conditions & facilities, room comfort
Cleaning needed
Food from previous renter was left on top shelf in the fridge picture has mold growing inside the frame on the picture
Stayed 5 nights in Jul 2024

8/10 Good

Takia

Travelled with family
Liked: Cleanliness, staff & service
The hotel was clean and staff was friendly and helpful. The room could use some new curtains & linens as I did notice that everything was clean but still had a couple of stains that probably won’t ever come out. The pool was open and clean ! Would book here again.
Stayed 3 nights in Jul 2024