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"Check in after a late arriving flight was very poor. I happened to walk with another hotel gues and staff assumed that we were together. This was not ... " More
28 Dec 2022 by Reservation team
Dear Guest, Greetings from OZO Georgetown Penang! Before even attempting to explain the reasons leading to this unintended service shortcomings, I would like to sincerely apologies for any inconveniences caused. We have further investigated with associates concerned and they have been strictly reminded to undertake their duties and tasks diligently. At OZO Georgetown Penang, we are committed to guest's satisfaction and have a zero-tolerance policy in this respect. We appreciate that you understand that mistakes sometimes happen despite the numerous checks and measures.We deeply regret this happened to you, nevertheless, rest assured that preventable measures are introduced to avoid the recurrence of the similar issues. Thank you for sharing your feedback which we highly appreciate. We value your opinion and see it as an opportunity to learn and improve. Best regards, Management Team
OZO George Town Penang offers its guests an outdoor pool and a fitness centre. There's a restaurant on site. You can enjoy a drink at the pool bar. WiFi is free in public spaces. Event space at this hotel measures 6006 square feet (558 square metres) and includes conference space. OZO George Town Penang also features concierge services, laundry facilities, and dry cleaning/laundry services. Smoking is allowed in designated areas at this 3.5-star George Town hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
OZO George Town Penang offers 141 air-conditioned accommodations with laptop-compatible safes and complimentary bottles of water. 43-inch LED televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, slippers, bidets and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and hairdryers can be requested.
For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
OZO George Town Penang has a restaurant on site.
Recreational amenities at the hotel include an outdoor pool and a fitness centre.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of Onyx Clean (Onyx Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, Union Pay and cash. This property affirms that it follows the cleaning and disinfection practices of Onyx Clean (Onyx Hotels) guidelines.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
