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Smartflats Ghent Central

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Smartflats Ghent Central

Design Apartment | Private kitchen | Fridge, microwave, oven, stovetop
Design Apartment | Living area | TV
Exterior detail
Design Apartment | Individually decorated, individually furnished, desk, free WiFi
Design Apartment | Living area | TV

Reviews

4.4 out of 10

Popular amenities

  • Kitchen
  • Free WiFi

Explore the area

Map
11 Okkernootsteeg, Ghent, 9000
  • St. Nicholas' Church
    3 min walk
  • Goesting
    1 min walk
  • Gent-Dampoort Bus Station
    5 min drive
  • Kortrijk (KJK-Kortrijk-Wevelgem Intl.)
    43 min drive

Room options

View all photos for Premium Apartment

TV

Premium Apartment

  • 100 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Queen Sofa Bed

View all photos for Design Apartment

Design Apartment | Living area | TV

Design Apartment

  • 100 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Queen Sofa Bed

View all photos for Superior Apartment

Individually decorated, individually furnished, desk, free WiFi

Superior Apartment

  • 100 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Queen Sofa Bed

View all photos for Superior Duplex

Superior Duplex | Living room | TV

Superior Duplex

  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 4
  • 1 Queen Bed and 1 Queen Sofa Bed

Similar properties

Room

Getaway Studios Gent

Kitchen
Free WiFi
Outdoor space
24/7 front desk
4.5 out of 5, Wonderful, (406)
The price is CHF 139
for 1 night
includes taxes & fees
2 Jan - 3 Jan
Getaway Studios Gent

About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

Smartflats Ghent Central

Ghent apartments in Ghent City Centre with kitchens
This smoke-free apartment building features free WiFi in public areas. Each apartment provides a kitchen with a fridge, an oven, a stovetop and a microwave. For a bit of entertainment, a TV comes with cable channels, and guests can also appreciate conveniences, such as a coffee/tea maker and a dishwasher.
Smartflats Ghent Central offers 3 accommodations with coffee/tea makers and a hairdryer. This individually decorated and furnished accommodation includes desks. Accommodation at this 4-star apartment has kitchens with fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include a shower and complimentary toiletries.

This Ghent apartment provides complimentary wireless Internet access. Cable televisions are provided.

During your stay at Smartflats Ghent Central, you're just a quick walk from Hotel d'Hane Steenhuyse. Enjoy features like free WiFi in public areas. This upmarket apartment building has 3 apartments. Each apartment offers free WiFi and a kitchen.
  • Each apartment offers a kitchen, cable TV and a fridge
  • Free WiFi
  • Steps from Hotel d'Hane Steenhuyse and Masons' Guild Hall
WiFi is free in public spaces.

This 4-star Ghent apartment is smoke free.

Languages

Catalan, English, French, German, Portuguese, Spanish

Property amenities

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Hob
  • Microwave
  • Oven
  • Refrigerator

Bedrooms

  • Bedsheets provided

Bathroom

  • 1 private bathroom
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with cable channels

Work spaces

  • Desk

Pets

  • No pets allowed

Suitability/Accessibility

  • No lift
  • Smoke-free property

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 3 units
  • Individual decor
  • Individual furnishings

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

There is no front desk at this property
Guests planning to arrive outside of normal check-in hours will receive an email with special check-in instructions and an access code; access will be through a private entrance
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Access code, private entrance

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.50 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property is professionally cleaned
This property does not have a front desk. To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email before arrival with check-in information and an access code. Guests can access their accommodation through a private entrance.

Property is also known as

Smartflats Ghent Central Ghent
Smartflats Ghent Central Apartment
Smartflats Ghent Central Apartment Ghent

Smartflats Ghent Central Reviews

Reviews

4.4
Rating 10 - Excellent. 2 out of 40 reviews" "
Rating 8 - Good. 6 out of 40 reviews" "
Rating 6 - Okay. 5 out of 40 reviews" "
Rating 4 - Poor. 9 out of 40 reviews" "
Rating 2 - Terrible. 18 out of 40 reviews" "

5.0/10

Cleanliness

5.0/10

Amenities

4.8/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

2/10 Terrible

Balbinder

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Hi. We just stayed at smartflats in Ghent. Just a few comments Our check in time was 4:00 pm. We arrived and the apartment was still being cleaned. The cleaners asked we return in 15 minutes. We left and returned 30 minutes later and it wasn’t quite ready. The cleaner did apologize. I messaged the property with a few concerns but yet to hear back from them. In the main area -the towel holder in the bathroom was broken -the outlets in the sitting area were coming off the wall -the chairs and chair cushions had stains on them -my son sat on one of the chairs and it’s leg was broken - some of the blinds were broken Upstairs Bedroom 1 - the patio door lock was broken -there was an egg between the bed slats -the pull-down blind on the skylight was taped down Bedroom 2 -the light was coming off the ceiling - the night stand had a huge chip broken off the top - the blinds on one side were taped down and the other side was broken Main bathroom - there was no lock on the door
Stayed 2 nights in Aug 2024

2/10 Terrible

Hannah

Travelled with family
Disliked: Cleanliness, room comfort
Worst ever experience!!!
This was honestly the worst experience we could have imaged. We arrived to our apartment, half an hour after the 4pm check in deadline to find it in an unimaginable state. Rubbish everywhere, beds in disarray - bathroom in disgusting condition. It was obvious it hadn’t been cleaned. The apartment also did not at all match the photos, which is why we booked in the first place as it looked very nice! The contact number proposed also did not work to get hold of the agent of Smartflats Ghent is this a fake company?!?!! My family and I had to make other arrangements as it was impossible to stay here. A very stressful experience! I have immediately logged a complaint and will be demanding a refund. This property should NOT be listed on your website!
Stayed 1 night in Aug 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, room comfort
Worst experience with hotels.com
This property is a scam. Dirty and in poor conditions.. no amenities and microwave oven which should have been included as stated in its description. TV and windows are broken. Loads of dead insects in the flat. It is not cheap but I receive 0 service. Connected with their CS but they asked me to buy those myself as they are out of stock. I dont understand why it could describe itself as a four star property… if I were hotels.com I would of taking it offshelf.
Stayed 1 night in Jun 2024

4/10 Poor

Deirdre

Business traveller, Travelled with group
Disliked: Cleanliness
Rentals like this shouldn't be allowed
Probably the worst accommodation i have stayed in. There have been a lot of poor reviews since i booked and I can see why. I booked this due to the location (which was great) but rentals like this should not be allowed. What i got was not what was advertised Safety - no buttom on top floor to call the lift. It is broken. Safety - lighting in public stairwells and halls flickered on and off. Very hazardous on narrow stairs. The floors and mirrors were filthy, glass dining table full of handprints/marks, lighting fixture in bedroom exposed, brown stains on bedroom walls and lots of scuffs everywhere, mould on shower, cracked showee screen, no handsoap or toiletries (as advertised, just some gel on the wall), limited loo roll, no string/pulley on the blind, No duvet/blanket for the pull out couch. When i asked for some i was told no. Luckily there was a trolley full of sheets downstairs so the couch-user had to cover himself with loads of sheets. At least i knew the bedclothes were clean. I'm embarrassed i stayed in this flat, these types of rentals shoulder be allowed.
Stayed 3 nights in Jun 2024

2/10 Terrible

prakash

Business traveller
Disliked: Cleanliness, room comfort
Please Avoid staying here.
Our stay at this hotel in Ghent was extremely disappointing. The room lacked basic amenities such as toiletries, tissue paper, and a dust bin. Despite being listed, there was no microwave. The door was hard to open and the cleanliness was subpar. Windows were broken, and exposed wires posed a safety hazard. We left after one night. This hotel should not be renting rooms in such a state. Its central location is the only positive aspect. AVOID STAYING HERE
Stayed 2 nights in May 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in May 2024

8/10 Good

Jenny

Liked: Cleanliness, room comfort
Excellent in places, disappointing in others
Location excellent as very near centre. Would have been good to know about the 6 flights of stairs in the property description. A number of minor issues which we notified straight away - to be fair we asked for nobody to fix them while we were there but I took photos on arrival so we wouldn't be accused of anything.
Stayed 5 nights in May 2024

8/10 Good

Betsy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Living space and bedrooms are separated by a large hallway which was a great way to have privacy.
Stayed 1 night in Oct 2023

4/10 Poor

Susan

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The apartment had great "potential". Wonderful location, french windows opening to little balconies on 2 sides of living room, spacious. However it needed to be completely renovated - black mold around shower, loud creaky doors, worn out wood flooring, furniture old and grubby, no usable pots and pans, no coffee maker or kettle, no salt, oil, coffee, soap, dish soap, paper towels or basics that other apartments provide, no microwave, no mirrors except one in the smelly bathroom, in bedroom one curtain broken and one blind broken, no fans (the neighborhood is busy so too bright/noisy at night to keep windows open), instructions not provided for wifi or thermostat, even the apartment number was not provided in the initial directions. This apartment needs to be completely renovated with new everything but we got the impression the management do not care.
Stayed 1 night in Sep 2023

2/10 Terrible

amir

Stayed 1 night in Jul 2023

2/10 Terrible

Verified traveller

Travelled with family
Liked: Room comfort
Nice flat, poor customer service
Such a shame - really spoiled our two night family trip (6m + 6yo) to Ghent Arrived at the flat at 16:00 - door codes that were sent by Smartflats were incorrect - ones given by Hotels.com in a separate email were. Flat was nicely furnished, spacious, and well-situated. Was reasonably clean but the floors needed more attention as well as behind furniture. Dropped off our bags and headed out to explore the city and returned at around 20:00 with two tired children. Boiler was not working and had an error code but due to the time we filled the bath up with kettles and went to sleep. Reported the issue at 07:56 the following morning and a response was sent at 08:04 saying it had been handed over to the facilities team! Great I thought, very efficient and would be fixed on return. Got back at around 15:00 with housekeeping attended but boiler still broken. No calls, no texts, no emails! Sent another email asking for an update but no response. Went out for dinner and again returned hopeful - but nothing. Checked out the day after expecting a courtesy call or SOMETHING from Smartflats - alas nothing. Kettles for the kids but myself and the wife remained unshowered. Incredibly poor customer service - certainly would not be looking to use them again. Will be submitting a formal complaint - maybe they will respond??
Stayed 2 nights in Oct 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Property conditions & facilities
Disliked: Amenities
The : Perfect location in the center; nice decoration; huge duplex appartment, big terrace, 2 toilets, good beds, huge cable TV, easy check-in with code; quick & friendly answers from the staff via WhatsApp & phone. The -: Crucial lack of dishes (f.i 1 wine glass & 2 mugs for a 6 people appartment, not enough cutelry); owen broken; no soap in kitchen/toilets; 2 old sponges; dirty toilets; no shower curtain.
Stayed 2 nights in Mar 2021

2/10 Terrible

samer

Travelled with family
Disliked: Cleanliness, amenities
The furniture was still dirty and old the tv was not working the walls so dirty bathrooms are not working properly doesn’t have the same discretion I have too many pictures 😥
Stayed 2 nights in Sep 2024

4/10 Poor

Florine

Disliked: Room comfort
Stayed 1 night in Aug 2024

6/10 Okay

Sandra

Travelled with group
Liked: Cleanliness
No había quien nos diera la clave para ingresar al dormitorio Fue muy complicado, no había internet, fue caótico el ingreso El depa está muy bien ubicado y agradable y en el punto más importante; el centro Lo que más bien en hoteles.com no te dan indicios de cómo ingresar al depa
Stayed 1 night in Jun 2024

2/10 Terrible

Thomas

Travelled with family
Disliked: Cleanliness, room comfort
Smart Flats Ghent is a scam
The state of the appartment is terrible, completely run down. Dirty, no blankets on the bed at arrival. The beds are old Ikea beds, no support you could feel the wooden support of the frame and my ass was almost touching the ground. High price for what it is, pictures on Hotels.com look very nice, but reality is completely the opposite. The support team is outsourced to a company somewhere in a third world country where, people just say sorry all the time, but can't do anything. This accomodation should be banned from Hotels.com. I am using Hotels.com for years now and have never been disappointed like this. We left the appartment after 2 hours of frustation. What was supposed to be a nice family trip turned out to be a disaster. I would like to have my money and reward night back.
Stayed 1 night in May 2024

2/10 Terrible

Carmen

Travelled with family
Disliked: Cleanliness, room comfort
La pire expérience
Nous avons réservé et payé pour 4 personnes. Nous sommes arrivés à l'appartement (3ème étage sans ascenseur avec une personne avec mobilité réduite ! sans que jamais ce détail ait été mentionné). Le logement était préparé seulement pour 2 personnes. Il n y a avait pas des draps, ni oreillers, ni couverture ni serviettes de toilette pour les deux autres personnes. Alors imposible de dormir sur place. Les ustensiles de cuisine étaient aussi réduits à seulement 2 fourchettes, coûteux, cuillères, donc impossible de manger sur place, alors que c'est tout l'intérêt de louer un appartement. Nous avons contacté par téléphone Smartflats à 3 ou 4 reprises ! Le standard assurait avoir reporté la situation mais nous n'avons jamais eu de réponse. Personne n'est venue. Trois appels sans qu'une solution ne soit trouvée. Alors vers 23 heures (!!) nous avons décidé de quitter l'appartement et chercher une autre option pour dormir car IL ÉTAIT IMPOSSIBLE DE DORMIR SANS LE MINIMUM QUI EST D'AVOIR DES DRAPS ET DES OREILLERS ! Nous sommes très dépités et déçus de cette expérience
Stayed 1 night in Apr 2024

2/10 Terrible

Waldemar

Liked: Cleanliness
Disliked: Room comfort
Wir haben für vier Personen gebucht, haben aber nur Bettwäsche für zwei Personen erhalten zwei Tage ohne Bettwäsche, Toilette Waschbecken war undicht unter dem Waschbecken, ganze Toilette mit Wasser voll Heizung könnte man nicht abstellen. Es war im Zimmer über 30°.
Stayed 2 nights in Apr 2024

2/10 Terrible

Ian

Business traveller
Disliked: Cleanliness, room comfort
Avoid at all cost
They switched flats from the flat they confirmed in my booking to another flat altogether at another address and which did not look like the photos on which I based my choice. The wifi did not work and 18 hours after they acknowledged this no action had been taken. The lights in the bathroom did not work. The lift in the building did not work (flat on second floor) The plug hole in the shower was blocked making the shower unusable without flooding the flat. There were scratches and soil marks on the walls. A total catastrophe from start to finish. So bad I left and booked another hotel.
Stayed 3 nights in Feb 2024

2/10 Terrible

Kevin

Business traveller
Disliked: Cleanliness, room comfort
Stayed 5 nights in Jan 2024

6/10 Okay

Marie Josée

Travelled with family and small children
Liked: Cleanliness, amenities
To much mosquitos in the apart, we have at least 25 hurts
Stayed 2 nights in Jun 2023

2/10 Terrible

Hessel

Stayed 1 night in Apr 2023

6/10 Okay

Anatole

Stayed 1 night in Dec 2022

4/10 Poor

Hannes

Disliked: Cleanliness
Stayed 1 night in Oct 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Room comfort
Stayed 2 nights in May 2022