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Serena Inn & Suites - Sundance

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Serena Inn & Suites - Sundance

Room, 2 Queen Beds | Desk, blackout curtains, iron/ironing board, free WiFi
Indoor spa tub
Suite, 1 King Bed | Desk, blackout curtains, iron/ironing board, free WiFi
Reception
Room, 2 Queen Beds | Bathroom | Combined shower/bathtub, free toiletries, hair dryer, towels

Reviews

8.4 out of 10

Very good

Popular amenities

  • Hot tub
  • 24/7 front desk
  • Pet-friendly
  • Pool
  • Housekeeping

Explore the area

Map
2719 E Cleveland Street, Sundance, WY, 82729
  • Washington Park
    2 min drive
  • Clarenbach Memorial Park
    3 min drive
  • Taste of the West
    1 min walk
  • Spearfish, SD (SPF-Black Hills)
    38 min drive

Room options

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | Desk, blackout curtains, iron/ironing board, free WiFi

Room, 2 Queen Beds

  • 17 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Desk, blackout curtains, iron/ironing board, free WiFi

Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Desk, blackout curtains, iron/ironing board, free WiFi

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Ground Floor

Desk, blackout curtains, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible, Ground Floor

  • Sleeps 3
  • 1 King Bed

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About this property

Serena Inn & Suites - Sundance

Hotel with free breakfast, near Washington Park
Along with an indoor pool, this smoke-free hotel has a 24-hour business centre and Access to hot tub. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk and express check-out are on-site.
Serena Inn & Suites - Sundance offers 44 air-conditioned accommodations with coffee/tea makers and a hairdryer. 32-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Sundance hotel provides complimentary wireless Internet access. Business-friendly amenities include desks; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

An indoor pool and Access to hot tub are on site.

Children aged under 12 years old are not allowed in the swimming pool or hot tub without adult supervision.

Our customers tell us that they enjoy the free breakfast at Serena Inn & Suites - Sundance. During your stay, you'll be within walking distance of Washington Park. Free WiFi in public areas, free self-parking and an indoor pool are available. This property offers pet-friendly amenities, such as an off-lead area.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the indoor pool or soak in the hot tub
  • Amenities include a 24-hour business centre, laundry facilities and a vending machine
  • Guests have great things to say about the helpful staff and the location
  • Just a 2-minute drive from Washington Park and a few minutes from Clarenbach Memorial Park
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including an off-lead area
Serena Inn & Suites - Sundance offers its guests an indoor pool and Access to hot tub. WiFi and wired Internet are free in public spaces. You'll find a 24-hour business centre on site. Free breakfast is served daily. The business-friendly Serena Inn & Suites - Sundance also features a vending machine, laundry facilities, and express check-out. Self parking is free.

This Sundance hotel is smoke free.

Guests are served a free continental breakfast daily from 6 AM to 10 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 6 AM to 10 AM

Things to do

  • Indoor pool
  • Spa tub
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business centre

Outdoors

  • In the mountains
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • No lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:00 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from October 22 2024 to March 31 2025 (dates subject to change):
  • Hot tub
  • Swimming pool
The following facilities are closed seasonally each year. They will be closed from 25 October to 31 March:
  • Hot tub
  • Swimming pool
The property will be renovating from 22 October 2024 to 31 March 2025 (completion date subject to change). The following areas are affected:
  • Hot tub
  • Swimming pool
During renovations, the hotel will make every effort to minimise noise and disturbance.
The following facilities are closed on Monday, Tuesday, Wednesday, Thursday and Friday:
  • Indoor pool
  • Hot tub
The following facilities are closed on Sunday and Saturday:
  • Indoor pool
  • Hot tub

Access methods

Staffed front desk

Pets

  • Pets: USD 30 per pet, per day
  • Only dogs are allowed
  • An off-lead area is available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Cots (infant beds) are available for USD 10.0 per stay.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 30 per pet, per day
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 10.0 per stay
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Front desk staff will greet guests on arrival.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Inn Sundance
Best Western Sundance
Best Western Hotel Sundance
Sundance Best Western
Serena Inn Suites
Serena Inn Suites Sundance
Serena Inn & Suites Sundance
Best Western Inn At Sundance
Serena Inn & Suites - Sundance Hotel
Serena Inn & Suites - Sundance Sundance
Serena Inn & Suites - Sundance Hotel Sundance

Serena Inn & Suites - Sundance Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 433 out of 882 reviews" "
Rating 8 - Good. 273 out of 882 reviews" "
Rating 6 - Okay. 104 out of 882 reviews" "
Rating 4 - Poor. 41 out of 882 reviews" "
Rating 2 - Terrible. 31 out of 882 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

8/10 Good

Peteria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We chose this hotel because it had a hot tub. When we arrived the hot tub wasn’t working and was closed.
Stayed 2 nights in Sep 2024

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb lady on reception who told us all about the area and Sundance, the mountain etc. There is no hot tub and hasn't been for years, but there is a pool. Good quiet room, two beds so lots of space. Nice breakfast, very quiet, and a gorgeous sunrise which also helps!
Stayed 1 night in Sep 2024

10/10 Excellent

Michael, Newport News

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although obviously an older motel, the property and facilities have been well maintained. The breakfast offerings were "continental" but there was coffee, etc. available all the time. They even had mints in the room which is a nice touch you don't see much anymore.
Stayed 1 night in Sep 2024

8/10 Good

David

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good for he money.
Average. Could be better have definitely had worse. Mattresses are getting old, shower was great. Breakfast was ok. Nothing hot but biscuits and gravy.
Stayed 1 night in Sep 2024

8/10 Good

Justin, Cranston

Travelled with partner
Liked: Cleanliness, staff & service
Nice staff older place. Go to cowgirl pizza and Laundromat.
Stayed 1 night in Sep 2024

10/10 Excellent

Shane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice people. Safe location. Inn was older but clean. Hot tub was out of commission, but other than that, it was a great stop.
Stayed 1 night in Sep 2024

8/10 Good

Lindsey

Liked: Cleanliness, staff & service
Nothing fancy, but got the job done
Stayed 1 night in Sep 2024

10/10 Excellent

CAROL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice.
Stayed 1 night in Sep 2024

10/10 Excellent

Pedro

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, room amenities are great (including the fridge and the microwave). Had a creamy chicken soup for breakfast that I quite enjoyed.
Stayed 1 night in Sep 2024

2/10 Terrible

Adrienne

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Apparently this property has been permanently closed since booking. I got no notifications from either the hotel nor Expedia. I had to find another available room over an hour away from my destination (in desolate South Dakota) after having driven over 12 hours that day! Not happy with Serena Inn &Suites nor Expedia!
Stayed 1 night in Sep 2024

6/10 Okay

Arthur

Liked: Staff & service
Stayed 1 night in Sep 2024

8/10 Good

Charles

Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2024

6/10 Okay

Erin

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The beds were comfortable and we had a good night’s sleep. There weren’t many options on the breakfast buffet — it was mostly cereal and bread. We were told that the hot tub is broken and unable to be repaired. The pool was not open when we arrived but they opened it for us later on. It seems like they are having some pretty major staffing issues. The staff who were there were obviously working hard.
Stayed 1 night in Sep 2024

10/10 Excellent

Evelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and quiet place. The lady who checked us in was super helpful!
Stayed 1 night in Sep 2024

10/10 Excellent

Karen

Stayed 1 night in Sep 2024

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Guadalupe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very pleasant.
Stayed 1 night in Sep 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Good breakfast and the price was also good.
Stayed 1 night in Sep 2024

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay, good breakfast. The only thing I would update is the beds. Not as comfortable as i would like
Stayed 1 night in Sep 2024

2/10 Terrible

Alexis

Travelled with family
Stayed 1 night in Sep 2024

10/10 Excellent

Esther, Seattle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is well kept and super clean. This staff is wonderful. We checked in after hiking at Devil's Tower and took refreshing showers right away. So nice.
Stayed 1 night in Sep 2024

2/10 Terrible

Beyers

Travelled with family
Disliked: Staff & service
Was looking forward to a nice rest on our road trip. I've arranged for a late check-in earlier in the day with a very friendly helpful lady over the phone. When we arived roundabout 9 to 10pm, I was told not to worry about the open door at our room as housekeeping just finished cleaning it. None of the three door cards given to us worked and I had to return three times to the front desk to get one working card. Entering the room we were overwhelmed by a wet dog smell. Going the front desk to raise my consern, I found nobody at the desk. I've returned three times before there was someone to help. When I raised my consern I was told, YES it's a pet room. I've said that that is not what I've booked, but were then told that that is all that's available even though I've booked earlier in the week. Needles to say we had to take it. Being a dog owner myself, this was excessive and overwhelming and most probably why the door was left open. With no soap in the bathroom, only one sample of shampoo. Again nobody at reception. When he did showup I was told they are waiting on the truck which must deliver the soap. I was then handed three more samples of shampoo. In the morning the toilet didn't flush and I had to go again to reception to ask for a plunger. Luckily the morning shift was present and very helpfull. Definitely not a pleasant stay and I would not recommend this establishment. Should have booked with the Wydenham group which we've used for the other stops on our trip.
Stayed 1 night in Aug 2024

8/10 Good

Janice

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and spacious. The beds were not very comfortable. They were too hard. Staff were friendly courteous. It was a great value. We would stay there again if we are in the area.
Stayed 1 night in Sep 2024