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Gorillas Lake Kivu Hotel

3.0 star property

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Photo gallery for Gorillas Lake Kivu Hotel

View from property
Outdoor pool
Bar (on property)
Reception
Premium bedding, in-room safe, desk, free WiFi

Reviews

7.4 out of 10
Good

Popular amenities

  • Gym
  • Bar
  • Pool
  • Room service
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
Avenue de la Cooperation, Gisenyi
  • Gisenyi Beach
    ‪7 min walk‬
  • Rwanda Tourism University College
    ‪11 min walk‬
  • Université Libre de Kigali
    ‪20 min walk‬
  • Gisenyi (GYI)
    ‪9 min drive‬

Room options

View all photos for Deluxe Twin Room, 1 Bedroom, Lake View, Lakeside

Deluxe Twin Room, 1 Bedroom, Lake View, Lakeside | Premium bedding, in-room safe, desk, free WiFi

Deluxe Twin Room, 1 Bedroom, Lake View, Lakeside

  • 2 sq m
  • Lake view
  • Sleeps 2
  • 1 Single Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Premium bedding, in-room safe, desk, free WiFi

Deluxe Double Room

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

Standard Double Room, Lake View

  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Suite, 1 Bedroom, Lake View, Lakeside

Executive Suite, 1 Bedroom, Lake View, Lakeside | Premium bedding, in-room safe, desk, free WiFi

Executive Suite, 1 Bedroom, Lake View, Lakeside

  • 5 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

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About this property

Gorillas Lake Kivu Hotel

Beach hotel with outdoor pool
Guests at this beach hotel will appreciate convenient on-site amenities such as a children's pool and a playground.
Gorillas Lake Kivu Hotel offers 35 accommodations with a safe and free newspapers. Rooms open to balconies or patios. Beds feature premium bedding. 42-inch flat-screen televisions come with premium digital channels.

Bathrooms include a combined bath/shower unit, bathrobes, slippers and complimentary toiletries. This Gisenyi hotel provides complimentary wired and wireless Internet access, with a Wi-Fi speed of 25+ Mbps. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and hairdryers can be requested.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Gorillas Lake Kivu Hotel, you're just a quick walk from Gisenyi Beach. Features include free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking
  • Options for a bite to eat or a refreshing drink include a coffee shop, a restaurant, a poolside bar and a bar/lounge
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym and a playground
  • Within a 15-minute walk of Gisenyi Beach and Rwanda Tourism University College
  • Airport shuttle service available for a fee
Gorillas Lake Kivu Hotel offers its guests a kids' pool, an outdoor pool, and a fitness centre. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

A 24-hour business centre and meeting rooms are available. A terrace, barbecue grills, and tour/ticket assistance are also featured at the business-friendly Gorillas Lake Kivu Hotel. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 3-star Gisenyi hotel.

Gorillas Lake Kivu Hotel has a restaurant on site.
24-hour room service is available.

Languages

English, French, Swahili

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free secured self parking on site

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Children's pool
  • Gym
  • Outdoor pool
  • Playground

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • No lift

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Desk
  • Free daily newspapers
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 30.00 per vehicle (return, maximum occupancy 5)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property.

Property is also known as

Gorillas Lake Kivu Hotel Gisenyi
Gorillas Lake Kivu Hotel
Gorillas Lake Kivu Gisenyi
Gorillas Lake Kivu
Gorillas Lake Kivu Hotel Hotel
Gorillas Lake Kivu Hotel Gisenyi
Gorillas Lake Kivu Hotel Hotel Gisenyi

Gorillas Lake Kivu Hotel Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 8 out of 38 reviews
Rating 8 - Good. 18 out of 38 reviews
Rating 6 - Okay. 6 out of 38 reviews
Rating 4 - Poor. 3 out of 38 reviews
Rating 2 - Terrible. 3 out of 38 reviews

8.2/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

A N M Sohel

Stayed 1 night in Jan 2024

8/10 Good

Selamawit T.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

Alex

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
25 years too late.
The hotel has seen better days. The rooms were very rundown, the linens were threadbare and the beds were broken. The staff was friendly, but o would recommend looking somewhere else, especially for that price.
Stayed 1 night in Apr 2023

4/10 Poor

Richard

Liked: Cleanliness, staff & service, room comfort
Not Air conditioned
THIS HOTEL IS NOT AIR CONDITIONED. We chose it because Hotels.com said it was. The manager told us that was “an error” and that he has been trying to get the booking sites to change it but has had no success. This is a malaria area, there are no windows in the rooms but they have sliding glass doors providing a beautiful view of the pool and the lake but, at night, the only way to get cooler air is to leave those sliding doors wide open and use a fan. No screens, no mosquito nets and wide open doors. I was not willing to take that chance so said we would have to move. The manager then said they did have one suite with a/c but it cost $250 a night. We worked out a deal so it only cost me a couple hundred dollars more than we already paid through Hotels.com but this was an unexpected and unwelcome surprise. The staff is amazing, helpful, friendly. The breakfast is a very good buffet. The location is wonderful – across the street from the beach, walking distance to a couple of shops and nice coffee /pastry bakery. Lovely well-kept grounds and pool. This place would be perfect if they had a/c. But, because of that and the malaria potential (a friend who lives here that we were visiting said she has had malaria twice so it is a real possibility) I would choose another hotel.
Stayed 2 nights in Feb 2023

10/10 Excellent

Doreen

Travelled with group
Liked: Cleanliness, staff & service
The staff was friendly and very attentive. The rooms and facilities were clean and comfortable. Spackling and painting are needed in the stairwell leading to the 2nd, as well as the 2nd floor corridor. Nonetheless, I would stay there again on future trips.
Stayed 1 night in Jan 2023

2/10 Terrible

Shayla

10/10 Excellent

Hans-Iko

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Situated close to the lake in a wonderful garden with lush vegetation and a swimming pool with shallow water area.
Stayed 1 night in Aug 2022

8/10 Good

Calvin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing and comfortable
The Hotel was comfortable and relaxing and close most activities. Staff was friendly and helpful. Very nice breakfast.
Stayed 3 nights in Mar 2022

4/10 Poor

Bhert, Manila,

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Place is good but incomplete in what we need. Like one channel no free coffe or water.Restaurant Staff not returning your change of money, i paid thru on line and they said im still not yet paid so i give 200 hundred, then from 290 i paid they just return to me 100 dollar the remaining they said will be give to the driver. But how?
Stayed 2 nights in Nov 2020

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Ancient TVs, the property has to improve
At this price the property must have modern TVs not the year 2000s boxes they have. The cable tv channels were also less than 5. The check in was excellent but upon check out the guy at the reception asked me to pay. When i told him it was paid for already he appeared confused. This was a big shock for me. The breakfast was not up to scratch either. The garden and pool are very good.
Stayed 1 night in Mar 2020

8/10 Good

Pannaga

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good business hotel
Everything is excellent and best value for money. Hotel is clean and safe. Rooms are comfortable. However, you may find the food (especially for vegetarians) options are limited. For business trip, this is a recommended place to stay.
Stayed 3 nights in Feb 2020

10/10 Excellent

usman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent place right by the lake
Staff was friendly. Facilities are decent. Pretty good breakfast. Place doesnt need major upgrades but rather some minor tweaks here and there.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
By the water
Great service and nice location. Lots of mosquitos at night and no nets.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was not pleasing, was not given the room I’d booked originally. Other than that I had a great stay, room was clean, pool was beautiful. They could use a few more chairs around the pool though, maybe some lounge chairs. Breakfast was amazing. Would definitely recommend.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2019

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

10/10 Excellent

Amelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018

10/10 Excellent

Valda M.

Liked: Cleanliness, staff & service, property conditions & facilities
The staffers are excellent. The spa is coming soon and a massage will be very welcome. There needs to be a restroom on the first floor for customer convenience. The Lake Kivu garden is amazing, I wish there were more activities to occupy my curiosities, and more furniture to enjoy the garden. Really, the customer service, care and hospitality were the best! I wish there was more creativity on the buffet although it met my needs. I will hold you to the offer of the coupon off and I'm looking for my reimbursement due to emergency early check out. Thank you Mr. Wagula and staff. VMc
Stayed 3 nights in Nov 2017

8/10 Good

Susie

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel close to the beach
The manager of the hotel was extremely helpful, I am a wheelchair user and he showed me two different types of room so I could choose which was more suitable for me. The entrance to the hotel is not wheelchair accessible but once inside the hotel the ground floor is level access. The food at the hotel was also much better than anything we sampled elsewhere and we ate all our meals there as a result. There was some noise from exercises taking place on the beach but in the hotel itself there was a party and we were worried about the impact of the noise but by 10 PM it was very quiet.
Stayed 3 nights in Jun 2017

8/10 Good

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kilgali Hotelec=
NO elevator. congested area but very nice hotel grounds inside a walled area

6/10 Okay

Sarah, UK

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Basic hotel, could do better
Being taken to a room which we had not booked when we arrived, to them trying to charge me after I had already paid was not good. The room itself was reasonably comfortable, but handles missing from wardrobe / bedside table did not look good. The hotel is very noisy, despite not seeming to be a huge number of guests staying. Noise travels easily from reception up to rooms or from the restaurant. Rooms do not have air-con or a fan but instead a gap at the top of the patio doors covered by mosquito mesh which did its job keeping the bugs away but meant every sound went into the rooms. We didn't have a night where we did not need ear plugs. Breakfasts were terrible - they go on until 10am but even if you get there just before 9am there is little on offer, you basically have choice of fruit (if they don't run out) or omelette. They have a toaster for bread but there was never any condiments such as honey or jam on offer. Only used pool once as only 2 sunbeds available for whole hotel. I booked this hotel for the pool - looks much bigger in photos than it actually is. Instead my family walked 10 mins to another local hotel and used their pool. I wish I had stayed in that hotel now, much more expensive but would have been easier!

8/10 Good

Kimberly, Bronx, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple
Nice Simple hotel. The wifi worked well and I enjoyed breakfast. The water pressure in the showers is incredible. The views over the pool from the room also nice and pleasant. I'd say the room didn't have any wash cloths, but no major problem. The TV is also outdated. Pretty simple, classic, not extra about the hotel, but staying in Gisenyi is always nice.

8/10 Good

Donald, Tanzania

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Nice location and pool. Daft design in shower, the shower curtain stops 6 inches from floor therefore room flooded each time shower is used - housekeeping staff must be well fed up of that kila siku.