I recently stayed at this hotel for 10 days. The staff at the reception were professional, welcoming, and always had a smile. I want to give special thanks to the two ladies who checked me in on the evening of September 22nd.
My room was spacious and had all the basic necessities. I was glad to find an electric kettle, something that I have not found in other hotels in Glasgow (hard to believe, right?).
Overall, I enjoyed my stay, but I was disappointed with the cleaning staff. Firstly, they didn't clean the room every day, even after reminding them every morning before 9 am. Additionally, when they did clean the room, they never replaced the used cups despite my daily requests at the reception. The way they made the bed looked like it was done by children. After a hard day at work, I expected the room to be immaculate. I'm not fussy, and I understand if they miss one or two things, but it seems like the cleaning department and the cleaning manager have not set any standards for the staff.
Would I stay there again? Probably yes, as the reception staff were professional and met the customer's requirements.