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Buchanan Arms Hotel

3-star property
22 Main Street, Drymen, Scotland 044 511 21 42
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3.9 out of 5
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See all 7 ebookers Reviews

"Inexperienced staff on reception checking in and out was very slow short staffed at wedding reception staff looked very dressed public toilets had no ... " More

By a verified traveller on Sat 12 May 2018

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Standard Room, 1 Double Bed, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Superior Room, 2 Single Beds, Non Smoking

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Superior Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Room, Multiple Beds, Non Smoking (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 2 Single Beds, Non Smoking

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Buchanan Arms Hotel & Leisure, Sure Hotel Collection. During your stay, you're just a quick walk from Rob Roy Way - South. Enjoy features like free WiFi in public areas and free self-parking, plus a restaurant.

  • Free Wi-Fi in some public areas
  • Free self-parking
  • Enjoy Modern European cuisine while dining at Salmon Leap Restaurant
  • Full breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Just a 3-minute walk from Rob Roy Way - South and a 3-minute drive from Loch Lomond and The Trossachs National Park

Buchanan Arms Hotel & Leisure, Sure Hotel Collection ratings based on 7 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Buchanan Arms Hotel & Leisure, Sure Hotel Collection

Everyone (4) Couples (1) Family (2)
5 out of 5

Posted by , from Glasgow on 1 Jul 2022

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5 out of 5

Nice hotel

Inexperienced staff on reception checking in and out was very slow short staffed at wedding reception staff looked very dressed public toilets had no toilet paper for most of the day possibly due to the sudden departure of the housekeeper the before the wedding

Posted by , from greenock on 12 May 2018

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Comment from Hotel Management

19 Jun 2018 by Sunny Verma

Dear Annie Many thanks for your kind comments and for taking the time to post your review. It was very kind of you to highlight how helpful and friendly our team were during your time here and it will be my pleasure to let them know how much they were able to enhance your visit to Drymen by offering excellent customer service. Hopefully we can welcome you and your family back at some point soon. Kind Regards Customer Service Team

5 out of 5

Buchanan arms in march

Nice wee hotel friendly down to earth staff will def stay again. Room was clean there was a large area to sit with the family and have a drink downstairs. Nicely decorated

Posted by on 11 Mar 2018

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4 out of 5

Hotel clean and Friendly

Pros: Good pool public areas very clean and comfortable.
Cons: The mattress
Location: Nice location only a few miles from Balloch good pubs in area for meals out and a few drinks.
Rooms were a good size very clean well laid out only small problem i found was the edge of mattress very hard like something metal inside hurt my leg on it. overall a good place to stay good pool and spa area meals and Breakfast very good friendly staff.

Posted by , from Scotland on 15 Jul 2017

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4 out of 5

Lovely hotel with fab rooms

We stayed in room 8. 2 adults and a 2 year old. The room was huge and very comfortable. The bed was so big and comfy you could get lost in it. Bathroom and room well equipped and very clean. Breakfast was included in our rate and brilliant although service was a little slow - we ordered 4 poached eggs which only 2 arrived well after we finished our breakfast. We also ate our evening meal in the hotel. Had it not been overdone, it would have been really nice. Ordered a side dish of veggies for my daughter and when they brought the food out they said it was on my plate. I wasn't happy about this as it not only mixed the veg with my sauce, but also the amount of veg on my plate was the same as on my husband's. They took this off the bill with no problem though so all good. All in all I would definitely recommend the hotel.

Posted by , from Cheshire on 22 Aug 2016

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2 out of 5

family getaway

The hotel is in a perfect place for a nice relaxing break. The staff were so friendly and hospitable. Rooms were average but, where clean. Food was very good and catered for everyone even kids. Pool was excellant and so was the Sauna, the Steam room was out of order when we were there. Had a hot stone massage and this was magnificent and so was Ailee who looked after me, felt soo relaxed. My husband had the hot towel shave and he loved it, he said afterwards that his face was as smooth as a babys bottom. would recommend it. We will be using it again in the future.

Posted by on 25 Oct 2014

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2 out of 5

Another poor experience

Myself, wife and son have stayed at the Buchanan arms hotel about 5 times now because of its location and the spa facilities. However everything else about this hotel comes out negative. The reception and bar staff are generally miserable. The reception staff tend to ignore you even though they can see you waiting. On my last visit all I wanted to do was ask where my room was this was after a ten minute wait to be checked in and then she could not finish speaking with me quick enough, hence she forgot to tell me where my room was. However I am convinced it is weekend staff as i always check out on a Monday and the different staff are happy and helpful. The rooms have always been dirty, last visit there was empty biscuit packets on the floor and a lipstick and the bath had horrible hairs all over it. The food however in the restaurant was good every time but expensive for what you get. Not worth paying full price for this place £90+, but book in advance and get a room for £40/night all in for the family its not that bad.

Posted by on 29 Mar 2013

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About the Buchanan Arms Hotel

Location 22 Main Street, Drymen, Scotland G63 0BQ

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and meeting rooms. A computer station is on site and WiFi is free in public spaces. A health club, a terrace, and a garden are also featured at Buchanan Arms Hotel & Leisure, Sure Hotel Collection. Limited free parking is available on a first-come, first-served basis. This Drymen hotel is smoke free.

  • 1 building
  • 52 guestrooms or units
  • 3 levels
  • Conference rooms
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Fireplace in lobby
  • Television in lobby
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Number of indoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities

Internet

Available in all rooms: Wireless internet access

Available in some public areas: Free WiFi , Internet access - wireless

Parking

Free self parking , Parking (limited spaces)

Transport

  • Parking: Free self parking

Room Amenities

Buchanan Arms Hotel & Leisure, Sure Hotel Collection offers 52 accommodations with a safe and coffee/tea makers. Each accommodation is individually furnished and decorated. 3-inch flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Hypo-allergenic bedding, an iron/ironing board and change of towels can be requested. Housekeeping is provided on a daily basis.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Hypo-allergenic bedding
  • Combined shower/bath
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board available
  • Sound-insulated rooms
  • Heating
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wheelchair accessible
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 7:30 AM to 9:30 AM and at the weekend from 7:30 AM to 9:30 AM.

Salmon Leap Restaurant – This restaurant specialises in Modern European cuisine and serves breakfast, lunch and dinner.

The Conservatory – This restaurant serves lunch and dinner. Guests can enjoy al fresco dining (weather permitting).

The Snug Bar – This bar only serves light fare.

Late-night fare is available from room service (during limited hours).

Nearby Activities

Recreational amenities at the hotel include a health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Boat tours nearby
  • Rock climbing nearby
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Sailing nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 6:00 AM - 2:00 AM. The front desk is staffed during limited hours.

The front desk at this property is open daily from 6:00 AM - 2:00 AM.
Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10:00 AM

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Cashless transactions are available

This property uses a grey water recycling system

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses a grey water recycling system. Cashless payment methods are available for all transactions.

  • Grey water recycling system
  • Sustainability/community reinvestment (10% revenue or more)
  • Guest education on local ecosystems and culture
  • Front desk opens daily at 6:00 AM
  • Front desk closes daily at 2:00 AM
  • Guest accommodation is sealed after cleaning
  • Comprehensive food waste policy
  • Cashless transactions are available
  • Comprehensive recycling policy
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitisation practices of SafeStay (AHLA - USA)
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available for breakfast
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 12.50 for adults and from GBP 12.50 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Buchanan Arms Hotel Spa

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.