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Mercure Gold Coast Resort

4.0 star property

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Photo gallery for Mercure Gold Coast Resort

Exterior
In-room safe, desk, soundproofing, iron/ironing board
Golf view
Terrace/patio
Sports facility

Reviews

8.6 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Bar
  • Hot tub

Explore the area

Map
64 Palm Meadows Drive, Carrara, QLD, 4211
  • Palm Meadows Golf Course
    ‪3 min walk‬
  • Royal Pines Resort Golf Course
    ‪6 min drive‬
  • Surfers Paradise Beach
    ‪13 min drive‬
  • Gold Coast, QLD (OOL-Coolangatta)
    ‪29 min drive‬

Room options

View all photos for Room, 1 King Bed, Golf View (Resort)

In-room safe, desk, soundproofing, iron/ironing board

Room, 1 King Bed, Golf View (Resort)

  • 36 sq m
  • Golf view
  • Sleeps 2
  • 1 King Bed

View all photos for Twin Room (Resort)

In-room safe, desk, soundproofing, iron/ironing board

Twin Room (Resort)

  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Twin Room (Resort and Spa)

In-room safe, desk, soundproofing, iron/ironing board

Twin Room (Resort and Spa)

  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Twin Room, Pool View (Resort)

In-room safe, desk, soundproofing, iron/ironing board

Twin Room, Pool View (Resort)

  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Pool View (Resort)

In-room safe, desk, soundproofing, iron/ironing board

Room, 1 King Bed, Pool View (Resort)

  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Resort)

In-room safe, desk, soundproofing, iron/ironing board

Room, 1 King Bed (Resort)

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Resort - Spa)

In-room safe, desk, soundproofing, iron/ironing board

Room, 1 King Bed (Resort - Spa)

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Twin Room, Golf View (Resort)

In-room safe, desk, soundproofing, iron/ironing board

Twin Room, Golf View (Resort)

  • 36 sq m
  • Golf view
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Outdoor pool, pool umbrellas, pool loungers

RACV Royal Pines Resort Gold Coast

  • Pool
  • Hot tub
  • Spa
  • Kids pool
4.7 out of 5, Exceptional, (1099)
The price is CHF 210
for 1 room
includes taxes & fees
25 Apr - 26 Apr
RACV Royal Pines Resort Gold Coast

About this property

Mercure Gold Coast Resort

Suburban hotel with 2 outdoor pools and full-service spa
Along with 2 outdoor pools, this hotel has a full-service spa and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge and a poolside bar are on-site. Housekeeping is available on request.
Mercure Gold Coast Resort offers 292 accommodations, which are accessible via exterior corridors and feature a safe and complimentary bottles of water. Rooms open to balconies or patios. 50-inch LCD televisions come with digital channels. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. In-room massages, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

2 outdoor tennis courts and a health club are featured at the hotel. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include Access to hot tub, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Future Therapy has 3 treatment rooms. Services include Swedish massages, facials, body wraps and body scrubs. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Mercure Gold Coast Resort. During your stay, you're just a quick walk from Palm Meadows Golf Course. You'll find features such as free WiFi in public areas and free self-parking, plus 2 outdoor pools.
  • Free WiFi
  • Free self-parking
  • Enjoy pool views while dining at The Green Dining
  • Buffet breakfast served daily for a fee
  • Take a swim in the 2 outdoor pools or soak in the hot tub
  • Treat yourself to aromatherapy, facials or body wraps at Future Therapy
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes 2 outdoor tennis courts, a gym and a sauna
  • Steps from Palm Meadows Golf Course and 13 minutes by car from Surfers Paradise Beach
Mercure Gold Coast Resort offers its guests a full-service spa, 2 outdoor swimming pools, outdoor tennis courts, and a health club. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 10097 square feet (938 square metres) and includes a conference centre. A children's pool, a hot tub, and a sauna are also featured at the business-friendly Mercure Gold Coast Resort. Self parking is free.

Smoking is allowed in designated areas at this 4-star Gold Coast hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
The Green Dining – Overlooking the golf course and pool, this restaurant serves breakfast, lunch, dinner and light fare. Guests can enjoy al fresco dining (weather permitting). A children's menu is available.
The Green Bar – Overlooking the golf course, this bar serves brunch, lunch and light fare. Open daily.
The Cart – On-site coffee shop. Open daily.

Languages

Chinese (Mandarin), English, Filipino, French, German, Hindi, Italian, Japanese, Korean, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free covered self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: AUD 35 for adults and AUD 17.50 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • The Cart
  • The Green Bar
  • The Green Dining

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 2 outdoor tennis courts
  • Bicycle rentals
  • Children's pool
  • Full-service spa
  • Health club
  • Hot tub
  • Sauna
  • Tennis lessons
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (10,097 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Terrace
  • Vegetable garden

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Reflexology
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 50-inch smart TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 2 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.4 per cent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 45.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AUD 35 for adults and from AUD 17.50 for children
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 45.0 per night
  • Credit card charges are subject to a surcharge of 1.4 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property uses solar energy
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Gold Coast Mercure
Gold Coast Mercure Resort
Mercure Gold Coast
Mercure Gold Coast Carrara
Mercure Gold Coast Resort
Mercure Gold Coast Resort Carrara
Mercure Resort Gold Coast
Mercure Gold Coast Carrara
Mercure Gold Coast Resort Hotel
Mercure Gold Coast Resort Carrara
Mercure Gold Coast Resort Hotel Carrara

Mercure Gold Coast Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 510 out of 999 reviews
Rating 8 - Good. 318 out of 999 reviews
Rating 6 - Okay. 110 out of 999 reviews
Rating 4 - Poor. 40 out of 999 reviews
Rating 2 - Terrible. 21 out of 999 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Alison

Stayed 7 nights in Dec 2024

10/10 Excellent

Uzma

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place to stay with kids and have a plenty of parking available. The property was quite clean and the reception was easily accessible at all times. The staff were amazing with great customer service skills. I highly recommend it.
Stayed 5 nights in Jan 2025

8/10 Good

Leon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2024

10/10 Excellent

Eihab

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place to relax and service
Stayed 8 nights in Jan 2025

10/10 Excellent

Jie

Travelled with family and small children
Liked: Staff & service, amenities
Cleanness needs to be imp. We found a cockroach in our room, which was not a pleasant experience.
Stayed 5 nights in Dec 2024

8/10 Good

Luigi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Revell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We thoroughly enjoyed our stay - the pool area was relaxing, the service from staff was excellent and the breakfast buffet was very enjoyable. The bed was very comfortable.
Stayed 14 nights in Dec 2024

6/10 Okay

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

10/10 Excellent

Winson

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My family and I stayed here for 8 nights and I would have to say, I have nothing to complain about. Each and every staff at the resort made our stay very comfortable, they are polite, helpful and friendly at all times. Provided Amazing service. The room was very clean, property is beautifully maintained. Love the gym and pool facilities. Definitely recommending this hotel to our family and friends. Thank you Mercure Resort Gold Coast for a memorable stay.
Stayed 8 nights in Dec 2024

6/10 Okay

Kee

Stayed 5 nights in Dec 2024

8/10 Good

Emma

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay, clean family friendly. The breakfast was yummy with lots of options. Convenient location close to everything we were there to see, would highly reccomended. The only thing that would have improved the rating would be some sort of supervision at the pool. Inconsiderate guests leaving the place a mess with used towels and not following the rules impacting other swimmers was a bit painful. Even during peak periods if there was someone keeping an eye on things i think it would help bur overall a fantastic place with wonderful accomodating staff at all levels
Stayed 3 nights in Dec 2024

8/10 Good

DARSHAK

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Good place
Stayed 8 nights in Dec 2024

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
The resort facility is dated. Their $10 resort credit is joke. Do they seriously mean the daily cleaning service is only $10 worth? Probably it was true and the reason for low standard services.
Stayed 4 nights in Dec 2024

10/10 Excellent

Anand

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2024

10/10 Excellent

grant

Stayed 2 nights in Nov 2024

10/10 Excellent

Nikki

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay at the Mercure resort, breakfast was a highlight!
Stayed 7 nights in Dec 2024

10/10 Excellent

Wayne Arthur

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Golfers delight, shoppers delight just down the road. Central location to all your needs...
Stayed 2 nights in Dec 2024

10/10 Excellent

Vimlesh

Liked: Cleanliness, staff & service, property conditions & facilities
Cleaned and quiet
Stayed 1 night in Dec 2024

8/10 Good

Tara

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The accommodation was comfortable and easy to navigate around to other facilities. It is amazing to have parking facilities on site.
Stayed 3 nights in Dec 2024

8/10 Good

Michelle

Stayed 1 night in Nov 2024

10/10 Excellent

Kyra

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Tanya

Stayed 1 night in Nov 2024

8/10 Good

Kris L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Slightly isolated resort style hotel
This is a nice 4 star hotel. The rooms are large and well lit and comfortable. If i want to be picky, the bed is a little soft with the topper being very spongy. The mattress should be a little firmer if you're going to use a topper like that. Saying that, i slept like a log but i was very sleep deprived. There's a big pool that looked very inviting and the breakfast had plenty of hot and cold choices and was good value. Only other criticism is having a shower in the bath but that's not an easy fix, and the fact that it's kinda in the middle of nowhere. If you're bringing your car that's not an issue, if you're relying on ubers, it gets expensive at around $20 to Robina station. The wifi is OK, it's got a decent tv, has a desk and chair for work if you need it and there's tea and coffee making facilities but no toaster or microwave. There is a cafe/bar by the lobby though. It was clean and is stay here again without thinking about it. Staff were all friendly and helpful.
Stayed 1 night in Nov 2024

10/10 Excellent

Leanne

Travelled with partner
Liked: Amenities
The staff were absolutely amazing. Special shout out to Ben tha went above and beyond. Thank you so much. We will be back.
Stayed 5 nights in Nov 2024

10/10 Excellent

Colin Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024