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Turtle Beach Resort

4.0 star property

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Photo gallery for Turtle Beach Resort

Property amenity
Water park
2 Bedroom Family Suite | Terrace/patio
1 Bedroom Apartment | Living area | Flat-screen TV
2 Bedroom Superior Apartment | Private kitchen | Fridge, microwave, oven, stovetop

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Breakfast available
  • Hot tub
  • Housekeeping
  • Gym
  • Bar
  • Pool

Explore the area

Map
2346 Gold Coast Highway, Mermaid Beach, QLD, 4218
  • Pacific Fair Shopping Centre
    ‪2 min drive‬
  • The Star Gold Coast
    ‪3 min drive‬
  • The Oasis
    ‪3 min drive‬
  • Gold Coast, QLD (OOL-Coolangatta)
    ‪30 min drive‬

Room options

View all photos for 2 Bedroom Superior Apartment

2 Bedroom Superior Apartment | Living area | Flat-screen TV

2 Bedroom Superior Apartment

  • 77 sq m
  • Sleeps 5
  • 1 Queen Bed and 2 Single Beds

View all photos for 1 Bedroom Superior Apartment

1 Bedroom Superior Apartment | Living area | Flat-screen TV

1 Bedroom Superior Apartment

  • 55 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for 2 Bedroom Apartment

2 Bedroom Apartment | Living area | Flat-screen TV

2 Bedroom Apartment

  • 77 sq m
  • Sleeps 5
  • 1 Queen Bed and 2 Single Beds

View all photos for 2 Bedroom Family Suite

2 Bedroom Family Suite | Living area | Flat-screen TV

2 Bedroom Family Suite

  • 80 sq m
  • Sleeps 6
  • 1 Queen Bed and 2 Single Bunk Beds

View all photos for 3 Bedroom Apartment

3 Bedroom Apartment | Living area | Flat-screen TV

3 Bedroom Apartment

  • 110 sq m
  • Sleeps 7
  • 1 Queen Bed and 4 Single Beds

View all photos for 1 Bedroom Apartment

1 Bedroom Apartment | Living area | Flat-screen TV

1 Bedroom Apartment

  • 55 sq m
  • Sleeps 3
  • 1 Queen Bed

Similar properties

Exterior

Paradise Resort Gold Coast

  • Pool
  • Hot tub
  • Kids pool
  • Waterslide
4.0 out of 5, Very good, (1002)
The price is CHF 214
for 1 room
includes taxes & fees
4 Apr - 5 Apr
Paradise Resort Gold Coast

About this property

Turtle Beach Resort

Family-friendly hotel with 4 outdoor pools and 4 hot tubs
This smoke-free hotel features 4 outdoor pools, free water park access and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness centre, a bar/lounge and a sauna are on-site.
Turtle Beach Resort offers 141 air-conditioned accommodations with washers/dryers and a safe. Rooms open to balconies or patios. Each accommodation is individually furnished and decorated. Accommodation at this 4-star hotel has kitchens with fridges, stovetops, microwaves and separate dining areas. Bathrooms include a combined bath/shower unit and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Flat-screen televisions come with cable channels. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

An outdoor tennis court and a complimentary water park with waterslides are featured at the hotel. 4 outdoor swimming pools and 4 hot tubs are on site. In addition to a kids' pool, other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the pool at Turtle Beach Resort. During your stay, you'll be within walking distance of Putt Putt Golf Mermaid Beach. Features include free WiFi in public areas and free self-parking, plus 4 outdoor pools.
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at Deck Resturant and Bar, a family restaurant with a poolside location
  • Cooked-to-order breakfast offered for a fee
  • Splash around at the free water park with a waterslide or swim in the 4 outdoor pools
  • Services include a children's club, dry cleaning/laundry and tour or ticket assistance
  • On-site recreation includes an outdoor tennis court, a gym and a steam room
  • Guests have great things to say about the pool and the helpful staff
  • 11 minutes by foot from Putt Putt Golf Mermaid Beach and a 2-minute drive from Pacific Fair Shopping Centre
  • Airport, shopping centre and local-area shuttle service available for a fee
A private beach is featured. Turtle Beach Resort offers its guests a complimentary water park, 4 outdoor swimming pools, and 4 hot tubs along with an outdoor tennis court and a waterslide. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A children's pool, a fitness centre, and a sauna are also featured at the family-friendly Turtle Beach Resort. An airport shuttle (available on request) and a theme park shuttle are available for a fee. Limited free parking is available on a first-come, first-served basis.

This 4-star Gold Coast hotel is smoke free.

Guests can enjoy cooked-to-order breakfast for a fee.
Deck Resturant and Bar – This poolside family restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Return airport shuttle (surcharge) from 5:30 AM to 9:00 PM on request
  • Area shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Free secured, uncovered self parking on site
  • Limited on-site parking (max 1 space per unit)
  • Onsite parking includes off-street options

Food and drink

  • Cooked-to-order breakfast available for a fee: AUD 8 to 15 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Deck Resturant and Bar

Things to do

  • 4 hot tubs
  • 4 outdoor pools
  • Arcade/game room
  • Children's club
  • Children's pool
  • Free water park
  • Gym
  • Mini golf
  • Outdoor tennis court
  • Playground
  • Sauna
  • Steam room
  • Waterslide

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's club (surcharge)
  • Children's dinnerware
  • Children's pool
  • Cot (surcharge)
  • Free water park access
  • Highchair
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • In-room washer/dryer
  • Laundry facilities
  • Living room
  • Mini golf
  • Playground
  • Separate in-room dining area
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)

Bathroom

  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Hob
  • Kitchen
  • Microwave
  • Oven
  • Refrigerator
  • Separate dining area

More

  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Living room
  • Phone
  • Safe
  • Washer/dryer

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open Sunday - Thursday (7 AM - 7 PM) and Friday - Saturday (7 AM - 9 PM)
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
Accommodations are self catering and unserviced. Initial provisions are supplied but not replenished during the stay. A mid-week housekeeping service is provided for bookings of 8 nights or more.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 45 per night.
  • Cots (infant beds) are available for AUD 10.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 8 to 15 per person
  • Airport shuttle fee: AUD 50 per person (one way)
  • Cleaning/housekeeping/linen are available for an additional fee
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 45 per night
  • High chair fee: AUD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Turtle Beach Resort offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. This property's front desk is open during the following times:
  • Sunday - Thursday: 7 AM - 7 PM
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Resort Turtle Beach
Turtle Beach Resort
Turtle Resort
Sands Turtle Beach Hotel
Sands Turtle Beach Mermaid
Turtle Beach Hotel Mermaid Beach
Turtle Beach Resort Gold Coast/Mermaid Beach, Australia
Turtle Beach Resort Mermaid Beach
Turtle Beach Mermaid Beach
Turtle Beach Resort Hotel
Turtle Beach Resort Mermaid Beach
Turtle Beach Resort Hotel Mermaid Beach

Turtle Beach Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 474 out of 1000 reviews
Rating 8 - Good. 365 out of 1000 reviews
Rating 6 - Okay. 115 out of 1000 reviews
Rating 4 - Poor. 36 out of 1000 reviews
Rating 2 - Terrible. 10 out of 1000 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

lloyd

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So as soon as you get there you need $200 as a deposit, I thought 2.5k already paid was sufficient but no...you'll need to by your own everything also (toilet paper, salt&pepper, dishwasher liquid etcetera) as nothing is supplied and if you're really unlucky you'll have a family staying above you that has running race's at 6am every morning so no sleeping on on your holidays. Was great for the kid's but not for us adults
Stayed 6 nights in Dec 2024

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2024

10/10 Excellent

PIRATHAB

Liked: Cleanliness, staff & service, property conditions & facilities
The property is amazing albeit a bit old. Might do well with some cosmetic refurbishing.
Stayed 5 nights in Dec 2024

6/10 Okay

ALYCIA

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I wouldn’t recommend staying here again. The photos used on booking sites and the resorts own website are misleading and false. Descriptions such as “refurbished/renovated” were used however the apartments we experienced & viewed were in original condition. No air conditioning in the bedrooms. A severe lack of natural light meant that the curtains were covered in mould and bathrooms showed signs of black mould. Beds were old and less than comfortable. Bedding was basic and no doonas were provided, just starched white sheets with old, stained blankets. Kitchen utensils were less than adequate, no tongs for bbq, no vegetable peeler or potato masher, broken cutlery, one very small frypan which broke - handle fell off. Toiletries were basic and almost unusable. Staff weren’t helpful. Don’t bother putting requests in or even booking months in advance as requests aren’t taken into consideration until 24hrs before arrival, at which point they probably won’t be able to accomodate. Lucky my special needs child wasn’t wheelchair confined and able to use stairs as we requested a ground floor apartment but were met with - you have to call the resort and book directly over the phone with an additional cost to guarantee a ground floor apartment. Apparently 7 months of holding our funds wasn’t good enough.
Stayed 6 nights in Dec 2024

6/10 Okay

Gavin

Disliked: Property conditions & facilities
The bedroom fan was so noisy that it could not be on trying to sleep and no airconditioning in the room
Stayed 5 nights in Nov 2024

8/10 Good

Zaina

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful relaxed environment , lovely staff and great facilities for kids, amazing food too
Stayed 4 nights in Nov 2024

10/10 Excellent

Karina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would totally recommend coming here for your holiday. It has everything you need. The 2 bedroom apartment we stayed in was big and it had a massive kitchen with a washing machine and dryer. There was kids pool play area which was great. Plus there was another 4 pools to choose from. Food was amazing and everything was clean and tidy.
Stayed 2 nights in Nov 2024

6/10 Okay

Sue

Stayed 10 nights in Oct 2024

2/10 Terrible

Reg

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty poor service bring your own toilet paper
Service was terrible 2 rooms were dirty and 1 room was filthy And we had to take sheets off the beds to cover filthy lounge chairs
Stayed 7 nights in Nov 2024

10/10 Excellent

Ashleigh

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Oct 2024

8/10 Good

Bryanna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay here The apartment was fantastic, comfortable and spacious. The stairs were difficult daily! Very secure underground parking and hotel. Food was ok. Daughter enjoyed the kids club.

8/10 Good

Sue

Travelled with family and small children
Great resort for families lots to keep them busy. We stayed in 3 bedroom town house which does need a renovating. The couches was the most uncomfortable piece of furniture to sit on, extremely hard vinyl with no cushioning, shelves were broken/mussing from fridge which limited space. 3 hangers to robes, no drawers. Need door mats front and back.
Stayed 9 nights in Oct 2024

10/10 Excellent

Ronald

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

4/10 Poor

Rebecca

Stayed 5 nights in Oct 2024

10/10 Excellent

Toni, Masterton

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect for the family. Fully self contained apartment and the resort was had everything we needed. Supermarket was a 2 minute walk and beach 5 minute walk. Perfect spot!
Stayed 7 nights in Oct 2024

4/10 Poor

Dale

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff were very friendly and polite. The policies of the resort are ridiculous - have never stayed somewhere that you get 1 towel a 1 roll of toilet paper for a weeks stay. Need more? No worries we can add that charge to your room. Good having bbq and pools on-site. Bed was the worst mattress we have ever slept on - could feel all the springs - felt like a really old or really used mattress.
Stayed 6 nights in Oct 2024

10/10 Excellent

Rebecca

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic resort for families with young or older children. The staff were top notch, we were able to check in a little bit early and were given a grocery bag with eggs, bread, milk and breakfast cereals for the following morning plus activity packs for the kids, free drinks vouchers and kids club vouchers. Such a bonus that we didn’t expect. We made use of the pool areas and splash zone. The kids loved the slides and could spend all day on them. The Deck Restaurant did the best pizzas and chips! We had a few meals there. Our room was beautiful with modern furnishings and a deck on the mid level, over looking the tennis court. There are plenty of BBQ areas and we used this for our dinner one night. Someone came around every morning to clean the BBQs and we saw the same with the pools. Very well maintained grounds. Pool was open until 9pm so we were pleased we could have late swims. Thanks Turtle Beach Resort for a fabulous holiday
Stayed 7 nights in Oct 2024

10/10 Excellent

Liz

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for a family holiday! We stayed in a ground-level apartment near the splash park and it was a great option for our family. The apartment wasn't 5-star fancy but it was pretty great for a family with 2 young kids. Only minor complaint was that the kitchen could have had a couple more convenient items like scissors and some baking trays. Otherwise the facilities had everything we needed and the staff were helpful and friendly. The resort is conveniently located near a supermarket and has several good dining options within a short walk. Also a short walk to the beach made it a perfect option for us. The kids thought they were in paradise with the pools and splash park. Adults loved the conveniently located Deck restaurant.
Stayed 4 nights in Sep 2024

8/10 Good

Emma

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic for families. Our 3br appointment was slightly out dated and needs a freshen up but otherwise was functional. We had some issues which were resolved by maintenance & house keeping within the same day! The staff were lovely and location was great. We will definitely be back.
Stayed 6 nights in Oct 2024

10/10 Excellent

Jess

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2024

8/10 Good

Maree

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for families with young kids. Food at Cafe was great and pool areas. Some rooms abit zired looking and loinge furniture uncomfortable. Road works outside resort have been going for nearly 2 year's is abut inconvenient.
Stayed 5 nights in Oct 2024

8/10 Good

Colin, Auckland

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A good location and pool setup. Staff could do with some service training.
Stayed 9 nights in Oct 2024

10/10 Excellent

Chamalika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome experience. Friendly staff, clean place, restaurant on site. Had an amazing holiday.
Stayed 3 nights in Oct 2024

10/10 Excellent

Xuan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Kids loved staying here
Stayed 3 nights in Oct 2024