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CityFlatsHotel - Grand Rapids, Ascend Hotel Collection

3.0 star property

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Photo gallery for CityFlatsHotel - Grand Rapids, Ascend Hotel Collection

Individually decorated, individually furnished, desk, laptop workspace
Ballroom
Meeting facility
Restaurant
Lobby

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking available
  • Room service
  • Spa
  • Bar
  • Housekeeping

Explore the area

Map
83 Monroe Center St NW, Grand Rapids, MI, 49503
  • Van Andel Arena
    ‪4 min walk‬
  • DeVos Performance Hall
    ‪6 min walk‬
  • Downtown Market
    ‪14 min walk‬
  • Grand Rapids, MI (GRR-Gerald R. Ford Intl.)
    ‪19 min drive‬

Room options

Standard Room, 1 Queen Bed, Non Smoking (Faces Street Larger Room)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (Larger Room)

Standard Room, 1 King Bed, Non Smoking (Larger Room) | Individually decorated, individually furnished, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking (Larger Room)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (Soaking Tub)

Standard Room, 1 King Bed, Non Smoking (Soaking Tub) | Individually decorated, individually furnished, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking (Soaking Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking (Faces Street)

Standard Room, 1 Queen Bed, Non Smoking (Faces Street) | Individually decorated, individually furnished, desk, laptop workspace

Standard Room, 1 Queen Bed, Non Smoking (Faces Street)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking | Individually decorated, individually furnished, desk, laptop workspace

Standard Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Individually decorated, individually furnished, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (Faces Steet Larger Room)

Standard Room, 1 King Bed, Non Smoking (Faces Steet Larger Room) | Individually decorated, individually furnished, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking (Faces Steet Larger Room)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (Faces Street)

Standard Room, 1 King Bed, Non Smoking (Faces Street) | Individually decorated, individually furnished, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking (Faces Street)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Individually decorated, individually furnished, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, Multiple Beds, Non Smoking

Standard Room, Multiple Beds, Non Smoking | Individually decorated, individually furnished, desk, laptop workspace

Standard Room, Multiple Beds, Non Smoking

  • Sleeps 4
  • 1 Queen Bed and 1 Double Bed

Standard Room, 2 Double Beds, Non Smoking (Faces Street)

  • Sleeps 4
  • 2 Double Beds

Standard Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, Multiple Beds, Non Smoking

Standard Room, Multiple Beds, Non Smoking | Individually decorated, individually furnished, desk, laptop workspace

Standard Room, Multiple Beds, Non Smoking

  • Sleeps 4
  • 1 King Bed and 1 Double Bed

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About this property

CityFlatsHotel - Grand Rapids, Ascend Hotel Collection

Hotel with a 24-hour fitness centre, a short walk to Van Andel Arena
This smoke-free hotel features a restaurant, a 24-hour fitness centre and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, a coffee shop/cafe and self parking.
CityFlatsHotel - Grand Rapids, Ascend Hotel Collection offers 48 air-conditioned accommodations with MP3 docking stations and designer toiletries. Each accommodation is individually furnished and decorated. Flat-screen televisions come with premium satellite channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Grand Rapids hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.
Guests can pamper themselves by indulging in the on-site spa services. Services include manicures and pedicures.
Our customers tell us that they can't get enough of the comfortable beds at CityFlatsHotel - Grand Rapids, Ascend Hotel Collection. During your stay, you're just a quick walk from Van Andel Arena. Free WiFi in public areas, a restaurant and a 24-hour gym are available.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Self-parking available for a fee
  • Amenities include a front desk safe, 2 meeting rooms and a lift
  • On-site recreation includes a 24-hour gym
  • Guests really like the accommodation for the comfy beds and cleanliness
  • Just a 4-minute walk from Van Andel Arena and 6 minutes on foot from DeVos Performance Hall
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There are 2 meeting rooms available. A 24-hour fitness centre, spa services, and coffee/tea in common area are also featured at the boutique CityFlatsHotel - Grand Rapids, Ascend Hotel Collection. Parking is available for a fee.

This 3-star Grand Rapids hotel is smoke free.

CitySen Lounge – On-site restaurant.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (USD 24 per night)
  • Street parking available
  • Parking on site (USD 24 per night)

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • CitySen Lounge

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Free cot
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Shared microwave

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages
  • Wedding services

Business services

  • 2 meeting rooms

Spa

  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 2 buildings
  • 5 floors
  • Banquet hall
  • Built in 2011
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels
  • MP3 dock

Food and drink

  • Limited room service

More

  • Air conditioning
  • Desk
  • Desk chair
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: USD 24.00 per night
  • Nearby parking fee: USD 24.00 per night (400 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property.

Property is also known as

CityFlatsHotel Grand Rapids Hotel
CityFlatsHotel Hotel
CityFlatsHotel Grand Rapids
CityFlatsHotel
CityFlatsHotel Grand Rapids
CityFlatsHotel Grand Rapids Ascend Hotel Collection
CityFlatsHotel - Grand Rapids, Ascend Hotel Collection Hotel

CityFlatsHotel - Grand Rapids, Ascend Hotel Collection Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 488 out of 1015 reviews
Rating 8 - Good. 286 out of 1015 reviews
Rating 6 - Okay. 136 out of 1015 reviews
Rating 4 - Poor. 74 out of 1015 reviews
Rating 2 - Terrible. 31 out of 1015 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Karianne M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

4/10 Poor

Bradley

Liked: Cleanliness
Disliked: Property conditions & facilities
1) fitted sheet was on sideways. It came off during the night. In the morning my wife stripped the bed and made it properly. 2) bad furniture. The desk chair was the most uncomfortable chair ever. It was the only chair. Bed was a mattress on a platform - no boxspring. 3) worst of all was heat. Room was 66F most of the stay. Two calls to complain. Were assured the heat was working. Saw 68F once. It was 65.5F as we checked out. $250 per night for a cold room.
Stayed 2 nights in Feb 2025

6/10 Okay

Becky

Travelled with family
Stayed 1 night in Feb 2025

8/10 Good

Joseph

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and lovely hotel. Two things that could improve on which are, better firm beds and parking. We paid $50 for overnight parking in the Walkway garage. Other than that, love the staff and accommodations.
Stayed 1 night in Feb 2025

6/10 Okay

Alecia

Disliked: Property conditions & facilities
DirecTV did not work in our room, terrible signal. The heat was set on 72 but never got over 67 degrees. There was dust all over the door handle in the bathroom. Bed was comfortable and the room had character but for the high rate we paid I would have expected the TV to work and the room to be more clean.
Stayed 1 night in Feb 2025

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

8/10 Good

james

Liked: Cleanliness, staff & service, property conditions & facilities
The electrical wiring of the lights is very strange.
Stayed 1 night in Feb 2025

4/10 Poor

Brenden

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities
It mught just be the material selection or the fact that im particular but the bathrooms here simply didnt seem very clean. Asked for a new room due to mold in the shower and the second shower wasn't too much better. Not sure if i wanted to ask for another room because i assume the same thing will happen or they wont bave another room. Checked the bed and sheets which appear to be clean but that is about the extent of it. Probably wouldnt stay here again.
Stayed 1 night in Feb 2025

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My daughter and I travelled down from Ontario for a concert that ended up being cancelled. When we told the lady at the front desk, Abby, she went above and beyond for us and arranged tickets to another event! Wow. Huge thanks Abby! The hotel itself had possibly the most comfortable bed I've ever had at a hotel, and the room was great too! Five star experience all around! :)
Stayed 1 night in Feb 2025

10/10 Excellent

Lauren

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Ann

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
PARKING STRUCTURE WAS VERY EXPENSIVE OVERNIGHT. OTHER THAN THIS, WE HAD A VERY COMFORTABLE STAY. THANK YOU
Stayed 1 night in Jan 2025

10/10 Excellent

Manuela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking not so easy with luggage - no hot coffee / no hot water for tea in lobby machine down - room was spacious nice view / easy walking to everything
Stayed 1 night in Dec 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

6/10 Okay

Brad

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
This quality of the property is ok, however the staff isn't interested in providing quality service therefore the stay was challenging. We asked for our room to be serviced and the request was ignored. We asked again the next day and we found the room to be serviced upon our return, but the bed linens were not changed. They seem to think towels, linens, and such are gold as they do not want to provide any additional. They did not provide bath mats so we had to use towels on each side of the shower that kept leaking water onto the floor. There are no glasses in the room and we were told we could not have any. This is just a few of the head-scratching interactions with staff, but oh well. It was our 2nd and last time staying at this property.
Stayed 4 nights in Jan 2025

8/10 Good

JERRAD

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel in a great location.
Stayed 2 nights in Dec 2024

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

8/10 Good

Roderick

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Adrienne

Stayed 1 night in Jan 2025

8/10 Good

Constance

Liked: Cleanliness, staff & service, property conditions & facilities
Parking not on site - but public parking is available behind the hotel around the city block. Staff was very helpful and accommodating.
Stayed 2 nights in Jan 2025

10/10 Excellent

Ethyl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very unique place, but very clean! Staff was very professional and kind, would definitely stay there again
Stayed 1 night in Jan 2025

10/10 Excellent

sumer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Jan 2025

8/10 Good

Lisa

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2025

10/10 Excellent

Bruce D.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cool place and very convenient to downtown area. Only thing I missed was that there was no parking provided, so it was an extra $36. Parking is adjacent, just an additional charge.
Stayed 1 night in Jan 2025

4/10 Poor

ben

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was less than ideal. No carpeting. Small, dark and not welcoming or comfortable. The heat didn’t work. Almost seemed like a dorm room Great location. Staff was friendly. Just disappointed with the room itself
Stayed 1 night in Jan 2025